Guest User
December 6, 2021
The rooms are lovely and it is a clean place to stay. However what really let the hotel down was the service. The team are clearly not trained well enough. We had difficulty with many things, such as 35 mins to get a drink on the first night, airport transfers being confirmed and then not actually available and waiting 1 hour 45 mins for dinner, at which point we realised they hadn’t started cooking our food. There were piles of dirty plates left near our rooms for hours (not ours), and just a general confusion when any question was asked. The staff were all very polite, but just not trained enough to be able to give the service that is expected. Really disappointed with the hotel in the end, which is a shame because we felt great when we checked in!