Courtyard Kokomo

The staff was amazing and very helpful. The rooms were nice and quiet even with outside noise was loud. Looking forward to my next visit

The stay was good overall. Stair hallways were under construction and we had to ask for clean towels even though the housekeepers were on our floor going door-to-door but some how skipped us. The front desk told me they were operating under modified conditions where they five you clean towels every other day!!!!

My husband and I recently stayed at the Courtyard by Marriott Kokomo for 3 nights and, unfortunately, our experience was far from satisfactory. My stay was marred by a series of issues that highlighted significant gaps in the hotel's service. From the outset, there was an unpleasant smell in our room upon check-in on the first night. The hotel staff did respond promptly and sprayed the room with a freshener, but this was merely a temporary fix. Despite agreeing to forgo cleaning on the following day, we returned late on the second night to find the smell had worsened, particularly around the bed closest to the window. I had to use my personal perfume to mask the odor. On the morning of our departure, I requested the front desk clerk to have our room cleaned and left a note specifically asking for air freshener to be used around the affected area. To my dismay, upon returning around 11 pm that night, the room had not been cleaned at all. Francesca, a staff member who came to address the issue, was very apologetic. She acknowledged the smell, provided fresh towels, and removed the used towels and trash. Although she offered a complimentary breakfast as compensation, it was too little too late for us at that point. When checking out the following day at 11 am, I spoke with the front desk clerk who had handled our cleaning request. She admitted there might have been an error but could not offer a clear explanation. I requested that my receipt be emailed to me. However, when I followed up with a call at 5:25 pm, no receipt had been sent. Brian, the manager, eventually sent the receipt after initially claiming my email wasn't in the system, which seemed more like an attempt to cover up the associate's mistake. We stayed in 4 other Marriott properties in the last 13 days of our vacation and receipts are emailed to me within seconds after I checked out. The Courtyard Kokomo's handling of our stay was disappointing on several fronts: 1) The hotel should have offered to move us to a different room when the odor issue was first reported. 2) There needs to be a more reliable system to track and ensure that special requests, like room cleaning after a two-night stay, are fulfilled. 3) Staff who make errors in handling requests and administrative tasks should receive proper training to prevent similar issues in the future. I hope this review serves as a useful guide for future guests and prompts the Courtyard Kokomo to address these concerns. For anyone considering staying here, be sure to closely monitor your requests and address any issues promptly to avoid similar frustrations.