Hoshino Resorts Kai Aso Reviews

Great experience similar to other Hoshino resorts. Excellent service and atmosphere.

Really far off location. Great place for a silent retreat.

I booked three hot spring hotels in Kyushu this time, and I checked into the last one. I was excited, but I was a little disappointed. The charge was twice the price of the hot spring hotel (8XXX) for 3 people. I felt that only the lobby was in good condition. Maintenance, cleanliness. There are only 12 independent huts. You can walk a short distance to reach the check-in hut. There are a lot of bird droppings on the road along the path, which is a bit disgusting. The hotel should also pay attention to the cleanliness of the house. The countertop where the water cup is placed is not very clean. There is a lot of dust on the bathroom window. Furniture, outdoor private spa is a bit shabby. Dinner and breakfast are worthy of praise, and the staff are also very polite.

The privacy is first-class, the private hot spring is large enough to bask in the sun, the hotel staff service is very good, the ingredients for dinner are first-class, the breakfast is simple and delicious, and self-driving parking is free. It is worth coming back for a vacation.

The hotel hardware and hot springs are first-class, but the staff's English is poor.

I didn’t had the chance to stay here, but I had an unexpected experience that I would like to share. I arrived to the resort on 22 August, realised I had booked the wrong dates of stay and the resort was fully booked. As it was getting dark for the day, the very kind front desk staff was very emphatic and helpful, and finally made all the necessary arrangements to put me in another Hoshino property in Beppu. I am so impressed by this wonderful experience, that I immediately made another room reservation for my next year’s vacation in April. I couldn’t recall the name of the kind staff who had helped me, but I hope the hotel could retrace and please send my utmost appreciation to her dedication and service.

Amazing ryokan : amazingly stunning villa rooms matched by exceptional attentive service. My second stay at Kai Aso, and one of many Kais (Izumo, Nikko, anjin, Matsumoto, enshu, kinugawa). Moving on to Kai Beppu for the next 2 nights and Kai Unzen for 2 nights thereafter. Hope they uphold the great Kai experiences I had thusfar

This hotel offers extremely poor value for the exorbitant cost. The bathroom is dark and cramped. Without natural sunlight, it’s genuinely difficult to see. We mentioned this to the front desk, and they brought up a reading lamp a few hours later. This obviously didn’t really help, because what was needed was more overhead lighting.

Hoshino Resorts Kai Aso was a wonderful hotel built in the middle of nature. The room amenities were toothbrushes and cotton swabs wrapped in a furoshiki cloth. Cleansing, lotion, milky lotion, etc. were provided. They were very comfortable to use.

It was my first time at Hoshino Resorts, so I made a reservation with high expectations. I was looking forward to seeing what kind of service they would provide based on media information and reviews, so I may have expected too much. First of all, the room was the furthest location on the premises. Regarding that, I thought it would have been better to be a little closer, but I think it can't be helped. I was told that I would pick up and drop off the cart, but after all I only used it once on the way home. Do you feel lucky if you don't say it? To make it a little easier to use, shall we pick you up in a cart before dinner and before breakfast? I wanted you to be considerate enough to ask. Because it's over 100,000 yen for two people per night... I was guided to my room, and after confirming my request for dinner and breakfast time, etc., after the staff returned, I checked the open-air bath, and found fine algae in the hot water. There was a lot of dirt like this. I took a bath because it was a chance, but after leaving the open-air bath, I had to wash off the dirt in the indoor bathtub. It may be unavoidable because it is a circulating hot spring that heats and adds water, but at least I want you to drain the hot water every time, clean it, and fill it with hot water. That was definitely not Yunohana. It looked like dead leaves that had fallen into the bathtub and had not been removed before being soaked in hot water and turned into fine pieces. I know that the leaves and insects that get into the bathtub after cleaning are unavoidable due to the nature of the open-air bath, but that dirt is different... Even when I stayed at other reasonably priced inns with open-air baths, the I've never had so much algae in it. At breakfast, it was difficult to ask the waiter for refills of rice or refills of tea, as the staff were far away. Also, there is only one person who is so far away that even if you call out to them, they will not notice you. At another inn where I stayed the day before, the dining room was a private room, but I was able to ask for refills of rice and tea at the right time, and I didn't ask for it, so I felt a special difference. to the bad. At Kai Aso, we had breakfast at the latest time, but after that, when we went to the fireplace, the fire was out. Also, I was disappointed that I could not inform you about the tomato juice and milk that other customers had. Still, I wanted to have it, so even though it was embarrassing, I had the milk poured by myself. I was seen by the front desk, but that person didn't serve me, and I didn't even call the person in charge. but. When I was dealing with each and every staff face-to-face, the smiles, language, and conversation were pleasant, but I expected that they would take care of me without saying anything. There was no. Or rather, there may be situations where there is only one staff member at a distance that is out of reach. I may have expected too much, such as the service and consideration that only Hoshino Resorts has seen in the media. It was a disappointing stay because it was not cheap. I felt that they were understaffed. Except for the open-air bath, the room was spacious and very comfortable. The floor heating was also warm. The open-air bath and the bonfire had a nice atmosphere. Had it not been for the dirt, I think I would have enjoyed it longer. I thought it was an interesting attempt to have furoshiki as an amenity. The fact that the ingredients, manufacturer, and brand are not written on lotions, etc., may be due to the fact that the containers have been changed. Unfortunately the TV was small. Wouldn't it be better not to have it? I thought that a Bluetooth wireless speaker that could be connected to a smartphone would be an interesting piece of equipment. Overall, I felt that the service was not commensurate with the price. I think the price range is comparable to Yufuin Gosanke, but I don't think I can recommend Kai Aso to anyone I know. If you are looking for something like this, Hoshino Resort will not be a candidate. For that reason, I have to say that this content is very bad for this price (about 120,000 yen). Half price (60,000 yen) is bad, and 20% (24,000 yen) is normal. Even if the food is good, the hot spring (and the inside of the bathtub) is full of dirt and garbage... I don't care if the floor is dirty or there are spider webs. It was disappointing that I was so disappointing... I hope that future improvements will be made for those who are longing for Hoshino Resorts and will be making a reservation.