Hotels near Step Up, Kolkata

I had a 5D/4N stay in this hotel. Rooms are spacious, neat and clean, comfortably equipped with modern amenities. Staff are friendly and always happy to help, especially #Subhas, such a nice guy- anytime he was at service. Professionalism of the entire crew is much appreciated but what impressed me the most was the warmth with which the wonderful lady at the reception would call me every day and so politely would enquire about my wellbeing. I had a great stay. This hotel is almost at the heart of the city and is reasonably priced so is highly recommended.

I recently stayed at Roland Hotel, and I must express my extreme dissatisfaction with the entire experience. The most glaring issue was the appalling internet connection. Despite their claims of providing seamless connectivity, I found myself struggling to maintain any form of online presence. This was particularly frustrating as I needed the internet for both personal and professional purposes. Moreover, the staff’s attitude towards this problem was shockingly unprofessional. When I approached them regarding the internet outage, their responses were inconsistent and unhelpful. One moment I was watching TV, and the next, they denied any internet availability for the TV service. It was baffling to encounter such contradictory statements from different staff members. But what truly added to my disappointment was the billing discrepancy. The hotel’s website had clearly stated a 30% discount on the invoice, yet the bill I received had no such deduction. When I inquired at the reception, their explanation regarding tax additions did not align with the final amount, which was still inexplicably 2500 more than expected. I felt compelled to make the payment, given the circumstances, especially with my two-year-old son with me, but it felt like being subjected to the hotel’s unfair practices. Attached is the invoice that highlights this unfair treatment. I strongly advise against staying at Roland Hotel. The level of service is severely lacking, and it seems customer satisfaction is not their priority, especially once payment is received. Please be wary of these issues if you consider staying here. Be cautious about if considering a stay at Roland Hotel: 1. Internet Connectivity: Be prepared for potentially poor or unreliable internet service, which could be a significant inconvenience, especially if you require consistent online access. 2. Staff Responsiveness and Consistency: Expect possible challenges with the staff, including receiving contradictory information and unhelpful attitudes towards resolving issues. 3. Billing and Promotions: Be vigilant about billing practices. Confirm any promotional discounts (like the mentioned 30% off) in advance and carefully review the final invoice for accuracy, including understanding how taxes are applied. 4. Customer Service Post-Payment: There might be a notable decline in service quality or responsiveness once payment is made, so it’s advisable to address any concerns or issues before settling the bill.

food taste and varieties available in vivanta is not good except this very thing was good and excellent

We recently visited Taj Bengal to celebrate my wife’s birthday, and our experience was absolutely unforgettable. From the moment we arrived, we were greeted with warmth and exceptional hospitality. Every staff member we encountered was courteous and attentive, making us feel truly special. A special shoutout to Mr. Sanjib Ghosh, who went above and beyond to ensure everything was perfect for our stay. His attention to detail and care made all the difference. A big thank you as well to Miss Shreya for beautifully decorating our room—it added such a personal touch to the celebration. Taj Bengal truly made this birthday celebration a memorable one, and we can't wait to visit again. Highly recommended!

It was my first experience in the Hotel and touchwood it was formed to be the best experience I have been seen in this property, all the staff members were well trained and polite. I have tried buffet breakfast as well as lunch and traditional Bengali Buffet in The Dinner. The taste was awesome. Also for Nauratri and city tour, the staff member ”Trisha” eventually made our Kolkata city tour very meaningful and amazing as she guided us through each and every things to be covered thoroughly and with less expensive and less inconvenience and made us covered maximum pandals in shorter limited of time. A big Thanks to ”Trisha”. A big thanks to HOTEL PARK PRIME.