This hotel has to be one of the worst hotels we have stayed at. Location: Terrible location to visit sights. It’s 15-20 minutes from the main attractions and what appears to be an industrial area off the high way Service: We arrived, I’m pregnant and traveling with a 7 year old. No one assisted us with our bags. Staff was standing around idle in the entrance Ambience: Awful, lights are switched off in the main hotel. They claim to be 5 stars. I would say 2 is apt. It’s eerily depressing Room: So many issues with our room, drain and safe wasn’t working, the roll out bed they provided to my child had no quilt, and the bed was broken. Aircons malfunctioned. The hotels ventilation system smells of cigarette smoke, being pregnant this was unbearable. Woke up to congested nose, bedsheets and the entire room smelling of cigarettes. They tried to assist in changing our room. All of the rooms had the same problem. Customer service: About 2 staff members speak broken English, only able to communicate via Google translate. When we spoke to them about cancelling our reservation and issuing a refund, they said we are unable to. No manager is on duty. An absolute health hazard for me. After a 24 hour journey traveling to turkey, this is not the experience we wanted. Stay away, choose Hilton garden inn which is better location wise and cheaper. Don’t expect much from hotels in Konya.
Excellent
49 Reviews