Guest User
July 3, 2024
We had a short family break of one week at this hotel in the month of June. We were very positively impressed by the hotel complex and the surroundings, without a doubt a beautiful location. Unfortunately, what we thought upon arrival was going to be a lovely 5 stars holiday turned out to be a huge disappointment for us all. It is clear to see how this hotel relies on their facilities and the location to maintain a five stars rating, and other than the hotel itself, which is undoubtedly very pretty, most other areas of service, and especially the food, are 4 stars at best. We hope this feedback is useful to hotel management and can be put to use to improve the experience of their guests in the future. Our main complaints below, together with some helpful pictures for reference. Buffet restaurants: The quality of the food in the various buffets would be low even for the standards of a four stars hotel. All dishes are not only made with cheap ingredients and with almost no variety, but also poorly presented and kept warm with powerful heat lamps and without lids, resulting in the food being mostly always very tough and dry. We found it difficult to find anything that didn’t taste like it was made of dried out cardboard at breakfast, all pastries were either very hard or incredibly soggy, cheeses always looked sweat as if they had been left on the buffet for a long time, we couldn’t even be sure that the buffet would meet food safety standards if inspected. Most dishes on the cold buffet had no label to tell what they were, and if they did it was in many cases inaccurate. We found beef labeled as lamb, and fish never had any further denomination so we could never even tell what fish it was. Nuts were widely present on the buffet without safety measures to ensure that servings spoons weren’t swapper around, potentially posing a hazard to someone with a nut allergy. No form of allergens safety measures is in place, I am severely allergic to broad beans for example and a few items which contained broad beans were present on the buffet without any way of identifying what they were. I like having a soft egg with my breakfast which I attempted in a couple of occasions, soft boiled eggs where however unfortunately cooked to a point where they were green on the inside (which could have also been the effect of the heat lamps). A la Carte: The “a la carte” restaurant unfortunately fare no better. They cannot truly be considered a la carte either, as starters and desserts are served on a buffet and waiters only take your order for the main courses (which are possibly even worse quality of the food served in the buffet restaurant, dry and without taste). Our waiter in the Italian a la carte restaurant took our order while chewing on some food and swearing in Albanian to one of the other waiters passing by. It felt like being in a prison’s inmate's canteen rather than in the a la carte restaurant of a five stars hotel. The grill house a la cart