Utopia Blu Hotel

Utopia Blu Hotel Reviews

Utopia Blu Hotel

Epar.Od. Tigkakiou, Tigkaki, Kos, 85300, GreeceView Hotel Details
Utopia Blu Hotel
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Utopia Blu Hotel Guest Reviews

4.5/5
Great
49 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Ben_Parish
Stayed in août 2024
Family
4.0/5
Very Good
Posted on 29 août 2024
We're just coming to the end of a 2 week stay at Utopia Blu, so thought I'd add my thoughts, which pretty much reflect most of the other reviews I've seen. If you can't be bothered reading all of this, it's a solid 4 out of 5 from us. If you are reading the rest, here goes.... Firstly, the complex is stunning. It's so pretty, really well maintained, spotlessly clean, and very established, despite only being 3 years old. There are about 700 different pools, there's never any real issue in finding a sunbed, and because of the way the hotel is designed, you're literally never more than a 1 minute walk from a bar. Which is very important if you want to rehydrate with pina coladas throughout day. The main pool is quite hectic, with lots of activities and quite a loud (and repetitive) playlist (if I hear Guantanamera again I will rip my own head off), but all the other pools are much more relaxing. We don't really get involved with the entertainment so can't comment on the overall quality, but a couple of the singers were belting out Tom Jones hits very impressively one evening. We had a suite with pool, number 1006, and I emailed the hotel beforehand to request a sunny room, because I was a bit fearful of paying a huge amount of money for a room that was in the shade all day. The hotel duly obliged, and we've got a room that's in the sun until around 2pm, at which point we decamp to one of the swim-up pool areas. Some of the private pool rooms are definitely in the shade for most of the day though, so consider yourself warned, and definitely request a sunny room in advance. I think that 1010-1013 pool rooms are probably in the best postion sun-wise. A lot of the swim-up rooms definitely have more sun throughout the day, and from what I can see, they all have nice wooden sunbeds (and not the beanbags that we've got). Our room is long and wide, and probably one of the biggest we've ever had. The suites with pools do seem to vary in size though. Our terrace is only small, and not big enough to accommodate sunbeds, so we have 2 big beanbags, which is fine as they're very comfortable, although there are 3 of us, so we have to keep swapping or lie on the floor. Not ideal, but hey ho. Our pool is also a decent size, cleaned daily, a lovely temperature, and around 4m x 3m in size. It's also very private, with screens and shrubbery surrounding it on all sides. It makes such a difference and is one of the highlights of our holiday. Food has been pretty good and is nicely varied. It's your standard all inclusive fare. All of the desserts do seem to taste of banana though, regardless of what flavour they're supposed to be. There's a nice shady area to the rear of the main restaurant, flanked with established olive trees and pretty string lights, which is a nice place for your evening meal if you prefer eating outside. There were never any queues, although we usually went a bit later, around 8pm. The choice of drinks with dinner is a bit restricted, but if
6/20
angiemow
Stayed in oct. 2024
Couples
5.0/5
Outstanding
Posted on 20 oct. 2024
Beautiful Designed Hotel built 2020 Plenty of pools, and areas to sunbath, lovely grounds with plenty of space Downside Hotel pools FREEZING, have not been able to use any Food good choices, but everything Luke Warm , Drinks OK Resort tired, resturants/bars closing down daily Very windy, but warm Room Beautiful, Suite with Jaccuzi Indoor pool Spa, very small 20 euros pp, to use
Response from Property: Dear Angiemow, Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your insights, as they help us improve the guest experience. We’re delighted to hear you enjoyed the hotel’s design and the beautiful grounds. It’s wonderful that you found your suite to be a highlight, especially with the jacuzzi. Your comments about the dining options and the overall condition of the resort are also noted, and we will address these concerns with our management team to ensure improvements are made. We appreciate your understanding regarding the windy conditions and the size of the indoor spa pool. Your comfort and satisfaction are our top priorities, and we’re committed to enhancing our facilities and services. Thank you once again for your feedback. We hope to welcome you back in Utopia Blu in the near future for another remarkable stay. Warm regards, Guest Relations Manager
loulouWashington
Stayed in oct. 2024
Couples
5.0/5
Outstanding
Posted on 18 oct. 2024
We arrived at the beginning of October to find we had been given the same room as we had in June as we had requested. It was so nice to be remembered by staff and even our room cleaner. We enjoyed a lovely relaxing stay. Our room was cleaned every day and the floors mopped, bedding changed regularly and fresh towels as required. We had no problems with the food. More than enough choice at breakfast and fresh omelettes made to order. We had lunch at the restaurant most days but a toasty a couple of times and a chocolate crepe. We didn't find dinner a problem. Most nights we went between 8 and 8.15 and there were lots of empty tables. Never had a problem with cold food. There was usually something at the carvery station. We had roast beef, chicken, turkey and pork. Plenty of potato and veg options. Often souvlaki swordfish and salmon fillets. Plus soup and salad options. Desserts were a bit samey but there was plenty of fresh fruit and ice cream. We spent most nights at the Meraki bar where the bar staff were amazing. Our drinks arrived when we sat down without us ordering lol. This is a good 4* All inclusive hotel. I think some visitors are expecting 5* plus per some reviews I've seen. We like it so much we're already booked for the end of May 2025
6/7
Response from Property: Dear LoulouWashington, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that our team made you feel welcomed and remembered in Utopia Blu. It’s fantastic to know that you appreciated the cleanliness of your room and the variety of dining options available. Our staff takes great pride in providing attentive service, and we’re glad the bar staff made your evenings special. We truly value your feedback and are delighted that you’ve already booked your next stay with us for May 2025. We look forward to welcoming you back and ensuring your next visit is just as enjoyable! If there’s anything specific you would like us to prepare for your return, please don’t hesitate to let us know. See you soon! Warm regards from the entire team here in Utopia Blu, Guest Relations Manager
Leanne N
Stayed in oct. 2024
Couples
3.0/5
Posted on 16 oct. 2024
I will start by saying this hotel looks the part if you want nice pictures that's pretty much all it is good for! The main areas of the hotel are spotless but unfortunately that's the 2 main good points. Lunch was always good and the Mediterranean restaurant. We booked a 2 week all inclusive and we ended up spending a fortune on drink and food away from the hotel it was awful! It cost us an additional £2,000 in food and drink and we are not even that fussy. The supermarket opposite was full of Utopia guests buying their own alcoholic to take back to the hotel and at breakfast they were buying pastries and sandwiches. The drinks in the hotel were watered down and the staff acted like it was coming out of their wages every time you asked for a drink. They were miserable and you couldn't even get a smile out of half of them. The restaurant waiting staff were all amazing so attentive and really made you feel welcome. They couldn't do enough for you. The manager and customer relations, don't get me started they are horrendous no people or customer management skills. The food: Breakfast was not 4* plus quality, there was very little choice. The omelette station is placed behind the scrambled eggs so if you are waiting for an omelette people are pushing through to get eggs. It was very awkward. Everting is a little under cooked the sausage and bacon never looked cooked. We ended up getting breakfast out or getting pastries from the supermarket. Lunch: I thought was really good, there was plenty of choice if you like salad, veg options were great and lots of fresh pizza. Dinner was atrocious and certainly not what you expect from a 4* plus. I was more like what l imagine a 2/3* would be. We actually only ate in the main restaurant 3 times for dinner despite the themed nights everything was the same each night and lukewarm at best. I have never stayed in a Greek hotel where they don't serve lamb and when I asked the hostess do they ever have lamb and she shrugged! Other guests had also commented that they had never seen any lamb and complained the food was well below standard. A la carte. Elia is just amazing the food was so good and the service was impeccable. Amr made the experience so special. We are twice in the Mediterranean. Il Brunello a la Carte was okay the salad a pizza was really good but the mains were disappointing everything was so creamy it made me feel a bit sick. We decided not to eat here again and cancelled our second booking. The room. You will see above I commented how clean the main areas are this does not apply to the rooms. I am not sure the floor was cleaned once during our 2 week stay. I actually took a picture of my feet after I had been in the shower and walked from the room to the balcony, they are filthy. I note someone has recently commented that they had an issue with the room and the sun. We also had a similar issue and our neighbours advised they had received free upgrades to rooms in prime locations
Response from Property: Dear Leanne N, thanks a lot for choosing us for your holiday. It is a shame that you did not enjoy your time with us in Utopia Blu. We put our guests' enjoyment as our top priority. We are also very sorry to read that you call our hardworking staff 'miserable' among other things. You have the right to your opinion and of course we have the right to follow our procedures about room allocation. We offered you an option to change room later in your stay and you refused. Our food options are plenty and our kitchen team puts a great effort in cooking and choosing the best ingredients from our organic farm. It is a pity you did not enjoy our food options, theme nights and Italian a la carte and that we did not reach your standards in cleaning. In fact our rooms are praised for being spotless as well as our common areas. It is a huge property and maintained in a fantastic state with the hard work of our Housekeeping team. We wish you safe travels in the future. All best, Guest Relations Manager
davidmK3323NY
Stayed in oct. 2024
Family
4.0/5
Very Good
Posted on 7 oct. 2024
We stayed at Utopia Blu for a week in September as our first abroad holiday with our little one. The journey from the airport is less than half an hour and upon arrival, the hotel was presented immaculately and we were made to feel welcome by the staff. The information and directions given by reception was a little overwhelming all in one go but we were helped to our room by a staff member on a golf buggy. The cleanliness of the hotel was great and the landscaping was very well maintained and really varied, certainly one of the best I've seen at hotels. Our room had a private pool, but it was north facing so the water wasn't the warmest and the sun loungers never actually got any sun. The room had suitable amenities and the cot bed was a good size too. The cleaners were great too. We spent most of our time at Pinko land during the day which was great for kids. Restaurants were nice, good food choices and layouts and the servers were friendly and quick to take plates away, however drinks service was always very slow and they never tended to come round and offer anymore after the first drink. The Italian a la carte was really nice too, however when there were a couple of large groups present, service and attention to other diners was poor. We were there for 2 hours and still hadn't got desert so we left as we didn't want to miss the kids evening entertainment. Entertainment was nice and varied and always seemed busy with guests. Most of it was put on by the in-house entertainment team who did a good job considering they had worked all day too. The beach was a 10 min drive away but the setting, amenities and cleanliness weren't very desirable. The sea was full of litter and beach full of cigarette ends. Not sure the hotel could do much more with what they provide but it certainly wasn't appealing to go back again after our 1 visit. The main thing that let the hotel down was it's lack of baby changing facilities. There is only 1 baby changing table located at the toilets at the reception. This even seemed like an after thought as it was a table against a wall in the corridor to the main toilets rather than a dedicated baby changing room. No baby changing facilities at the actual kids pool, play area, crèche or any of the restaurants is a massive flaw. Overall we would recommend the hotel to others as it was a lovely stay, but it just had a couple of flaws that let it down from being a 5 star review.
Response from Property: Dear DavidmK3323NY, Thank you for taking the time to share your detailed feedback regarding your recent stay at Utopia Blu. We are delighted to hear that you chose us for your first abroad holiday with your little one and appreciate your kind words about our immaculate presentation and welcoming staff. We are pleased that you enjoyed our clean and well-maintained grounds, as well as your room’s amenities. However, we sincerely apologize for the issues you faced with the temperature of your private pool and the sun exposure for the loungers. Your comfort is important to us, and we will take your feedback into account for future improvements. Regarding the dining experience, we appreciate your compliments about the food and the friendly service but are sorry to hear about the delays with drink service and the issues during busy times at the Italian restaurant. Your comments will be shared with our restaurant team to enhance our service efficiency. We also appreciate your thoughts on the entertainment and Pinko Land—it's wonderful to know your family enjoyed these offerings. However, we understand your concerns about the beach cleanliness and the limited baby changing facilities. Your feedback about the changing facilities is invaluable, and we will certainly consider how we can better accommodate our guests with young children in the future. Thank you for recommending us despite the areas needing improvement. We strive to provide an exceptional experience for all our guests and hope to welcome you back in the near future for an even better stay. Greetings from the team in Kos! Warm regards, Guest Relations Manager
Sarah C
Stayed in sept. 2024
Family
5.0/5
Outstanding
Posted on 24 sept. 2024
Having not been on a proper holiday abroad in 20 years, I was a little nervous. However, I did not need to be. The Hotel was beautiful within amazing mountainous scenery, with many wonderful pools and lots of facilities. Apart from a gym which can be reserved, a spa, a shop, a tennis court and paddle-board court, there is a wide selection of food and restaurants. Staff are attentive and very friendly. The rooms were clean and well provisioned with a fridge and safe. Water was left in our fridge on arrival along with a bottle of local wine. Shower towels and robes were provided and could be changed daily if needed. Pool towels were provided and could be changed regularly. Food at the Italian and Mediterranean restaurants was excellent. Ensure you book these. Baggage storage and a shower room for late departures is available and very welcome. However, the stand out stars were the entertainment team who really helped to make our holiday! Special mentions to RJ, Jen, Zuza, Owen, Chloe, Zuleima, Lorenzo, India and Mzamo! They were brilliant fun with amazing voices and choreography. We looked forward to each day and evening. AquaGym, Zumba, Pool Stretching, Water Polo, Boccia, Football, Quizzes to win cocktails! Amazing evening shows included the Michael Jackson songs and dance routines, Greek dancing night, Legends to name a few. They really made our holiday. Thank you all for making it such a memorable experience. We hope to be back! Sarah and Lucy, Oxford, UK.
6/8
Response from Property: Dear SarahcV7213BK, thanks a lot for this fantastic review and the 5* rating that reflects the fantastic time you had with us here in Utopia Blu. We are delighted to read that you had a great stay and enjoyed our facilities, wonderful rooms and pools and our entertainment team. We are looking forward to welcoming you back in the near future. Greetings from the team here in Kos. All best, Guest Relations Manager
gemmacN5204LN
Stayed in sept. 2024
Couples
5.0/5
Outstanding
Posted on 17 sept. 2024
Just returned from a week at Utopia. i emailed a request to stay in a quiet room with all day sun and were given the most perfect room in the adults only section. The staff were amazing, the soa was fantastic, the food was 10/10. and the lunch time pizzas were the best pizzas ive ever tasted! i really cant fault the hotel. if you are thinking if booking, do it!!
6/8
Response from Property: Dear GemmaCN5204LN, thanks a lot for this fantastic 5* review that reflects the beautiful experience you had with us here in Utopia Blu. We are thrilled to read that you had an amazing time with us and that you recommend us to future travellers. We are looking forward to welcoming you back in the near future and create more memories for you. All best, Guest Relations Manager
Sharon R
Stayed in août 2024
Family
5.0/5
Outstanding
Posted on 27 août 2024
Entertainment team is so Nice, so friendly, and absolutely genuinely big hearted. Loved Every second here and i am pleasantly surprised that they do aauagym, aquazumba, stretching in the morning (thé best!!!) , etc.. Guys, i love you and appreciate you. Thank you so much
Response from Property: Dear sharonrM3214JK, Thank you so much for this 5* review and for taking the time to share your experience with us here on TripAdvisor. Your kind words for our entertainment team mean a lot to us ! We aim to satisfy all our guests and offer them a memorable stay ! We are looking forward to welcoming you back in the near future for another taste of our hospitality. Greetings from our Utopia Blu team! Kind Regards, Guest Relations Manager
Emma W
Stayed in août 2024
Travel with friends
5.0/5
Outstanding
Posted on 21 août 2024
It was a really nice holiday to relax and have fun. The hotel complex and the animation team were great. Everyone created a good atmosphere and was always very friendly. It was fun to watch the show and take part in the activities. We would definitely recommend the hotel and would love to come back.
Response from Property: Dear Emma W, Thanks a lot for this fantastic review and for choosing our hotel for your summer stay. We are delighted to read that you enjoyed our amenities and our warm hospitality. Thank you so much for your kind words ! We look forward to welcoming you back in the near future for another taste of our hospitality. Greetings from our Utopia Blu team! Kind Regards, Guest Relations Manager
Eliza_dss
Stayed in août 2024
Family
5.0/5
Outstanding
Posted on 18 août 2024
We loved this hotel! What a wonderful hotel in Kos, we really enjoyed our stay. This hotel is for everyone, for those who like tranquility, or for those who like to sing and dance music enjoying a drink and of course also for small and big children. The entertainers are the best and the staff is always very friendly. A pacious room and very comfortable bed. Thanks to the whole team for offering us this beautiful experience!
Response from Property: Dear 460elizs, Thank you so much for this 5* review and for taking the time to share your experience with us here on TripAdvisor. We are delighted to read that you had such a nice and tranquil summer stay here and that you enjoyed our beautiful premises and entertainment program. Thank you once again for your kind words. We look forward to welcoming you back for another memorable and relaxing stay. Greetings from our Utopia Blu team! Kind Regards, Guest Relations Manager
FarrahAllen182
Stayed in juin 2024
Couples
5.0/5
Outstanding
Posted on 21 juin 2024
Utopia Blu has honestly been the best holiday that we have been on. As a 19+20YO couple this was truly magical! When we arrived here we were greeted with complimentary drinks and it was only a short wait until we got a golf buggy to our room. The rooms are very spacious, clean and modern. I would highly recommend the swim up room in the adults only section as you are guaranteed your own personal sun-bed everyday. The food here is the best all inclusive buffet we have ever had with lots of variety at breakfast, lunch and dinner. The food is so fresh and cooked right in front of you and the cocktails are top notch! There are 2 additional restaurants situated on site, an Italian and a Mediterranean which are both included in all inclusive along with the main buffet. The Italian was amazing, you got 4 different courses along with complimentary Prosecco and a lemon shot! We stayed here for a birthday and on the day the waiter delivered cake directly to the room while singing happy birthday. The spa is also amazing so definitely worth the extra penny! Staff are always on the ball and will never let you go without a drink. They are all very kind and genuinely care for all of your needs and aim to make your stay the best it can be. The hotel has a variety of entertainment on each night from live singing to who wants to be a millionaire, prizes are available. Entertainment cannot be heard from the adults only section so if you want to head to bed early you won’t be disturbed. However I would say this hotel would be more suited for a couple seeking a relaxing stay as it is very quiet and about a 30min bus to Kos town for less than €3 which was fantastic. It is situated in the heart of the mountains with a short bus to their private beach. There is a large supermarket directly across the road from the resort which sells quite literally everything you need. We will definitely be back here, it was amazing!!!
6/14
Response from Property: Dear FarrahAllen182, Thanks so much for this 5* review and for taking the time to share your experience with us here on Tripadvisor. We are delighted that we exceeded your expectations and we offered a memorable birthday surprise. We are thrilled to hear that you had a perfect stay and that our well-appointed rooms, culinary offerings and overall service contributed to such wonderful memories. We are looking forward to welcoming you back in the near future for another taste of our hospitality. Greetings from our Utopia Blu team! Kind Regards, Guest Relations Manager
Zuzanna M
Stayed in juill. 2024
Family
5.0/5
Outstanding
Posted on 5 juill. 2024
It was such a luxury hotel with professional workers. Delicious food, lovely views, clean rooms. The entertainment team was the best which I ever met. Professional evening’s show. Everything here is 10/10. I definitely recommend this hotel!!
Response from Property: Dear 108zuzannam, Thanks so much for this 5* review and for taking the time to share your experience with us here on TripAdvisor. Your compliments on our spotless rooms, animation team, and the overall amazing food experience are sincerely appreciated. We are thrilled to read your kind words about our dedicated team and we are looking forward to welcoming you back in the near future. Kind Regards, Guest Relations Manager
Amanda R
Stayed in juin 2024
Couples
5.0/5
Outstanding
Posted on 1 juin 2024
We came for our honeymoon, first off the hotel is lovely, clean, beautiful hotel. The 2 restaurants on site are the show stopper the food is amazing 5 courses some food we wouldn't normally try but was lovely! Spa is 10/10 main restaurant is OK, breakfast and lunch were our favourite, we are fussy so Monday was fish night not good for us. We did eat out at asian wok 5 mins walk towards beach which was nice. And went to zia which the hotel arranged a taxi for us. Entertainment is good different every night. Staff are lovely but slow service at peak times. Amr was the best server by far! Supermarket is literally outside which is great, beach is 10 mins walk with lots of shops on the way down and restaurants. Great holiday all round. We have kids so wouldn't come as a family as I think my kids would be bored but as 2 adults it was a lovely break! Recommend highly
Response from Property: Dear Z8365WHamandar, Thanks a lot for taking the time to share your experience with us here on Tripadvisor. We appreciate a lot this 5* star review and your kind words. We are delighted to read that we offered you a fantastic time and that food and rooms were up to your expectations. We believe that your kids would enjoy the activities and the kids pool slides, unless they were older so they could participate in the rich Animation program daily. We are looking forward to welcoming you back in the near future for another remarkable holiday. Kind Regards, Guest Relations Manager
Dominic B
Stayed in mai 2024
Couples
5.0/5
Outstanding
Posted on 27 mai 2024
Excellent hotel and resort. From the minute we arrived we were pleasantly surprised at the high standard of the hotel and room. We had a swim up room with our own terrace right beside the pool. The room was very clean and everything worked. I basically couldn't find any faults. The grounds were beautiful and the swimming pools immaculate. Pool temperature was perfect for me as I'm a competent swimmer. But for a non swimmer it would be a little cool in early May. (Perhaps having just one of the many great pools heated for the colder months would be perfect). As part of an all inclusive package the restaurants and food options were great. Staff were very helpful and friendly. We had lovely breakfast, lunch and dinners (food could be slightly hotter at times). Our only issue was one of the dedicated (booked restaurants) Mediterranean a la carte restaurant. It took 2.5 hours to finally get the main course and it just wasn't a good experience (had to go to normal main restaurant to eat as we were that hungry). The other booked a la carte restaurant we went to was the Italian restaurant and it was fabulous. Overall it was a great pleasure staying there. One of the best hotels on Kos. Definitely worth a stay. Well done Utopia Blue!
Guest User
Stayed in oct. 2024
Other
4.0/5
Very Good
Posted on 16 oct. 2024
I struggled to decide whether to give the review a 3 or 4 star rating, but on the balance I decided to go with 4. However, there was some things I wish I had known before booking. I will start with the positives. The overall aesthetic of the hotel is lovely. It has a very laid back, boho feel that is done to a high standard. This is in all areas of the hotel, from the bedrooms to the landscaping and common areas. Everything was very clean and tidy at all times. The location of the hotel is actually pretty perfect. Firstly, it is a very easy 20 minute coach ride from the airport. There is a supermarket across the street that has quite literally all a person could need! If you walk out of the hotel and turn right, the beach is about a 15-20 minute walk away but in the meantime there is a selection of really nice bars, shops and restaurants. On the beach front there are some lovely chilled out beach bars too. There is a shuttle bus from the hotel to the beach a few times a day if you are carrying too much to walk. There is a bus that stops right outside the hotel that takes 20 minutes to get to Kos Town, for less than 5 euros there and back. There is also two gorgeous vineyards that are between a 15 and 30 minute walk in the other direction to the beach. The entertainment team obviously work very hard. We had a private suite with a pool that backed onto the main pool, and we enjoyed the daily music and listening to the games. There also was a lot of space. Although the main pool did seem to get pretty busy, there are also swim up pools around and a great space for kids. It never seemed busy anywhere, which was good. The spa is very nice. It was 20 euros each to use the facilities, and you could stay there as long as you wanted. There is a wide range of treatments and if you go ahead with a treatment, you can use the facilities for free. Sadly, there are some negatives and things that were not ideal for us. Firstly, the food. Now I can totally appreciate that all inclusive has its set backs, but I think the problems were beyond this. Breakfast was okay. There was certainly a wide choice of things, but none of them were amazing. I do think they could make life a lot easier for themselves by having a coffee machine, and having a machine to access water. Instead, servers brought coffee and water around, you can ask for a different coffee, but all were very average. Being able to sit outside for breakfast looking at the church was a nice touch. We only ate the lunch towards the end of the week but actually this was the best meal there was. Lots of choice with fresh salad and pizza and other alternatives. This is served in the snack bar area, which is nice as you are not always eating in the same place. Dinner was also sadly an issue. We had the BBQ night, which was really good. However, everything else was below par and we ended up eating out more than we expected. There was a good choice, but everything was very beige and sadly ver