Ammos Luxury Resort

First time we visited Greece we stayed 7 days in the hotel and we have nice experiences from the hotel nice food friendly staff excellence view with beautiful clean pool and good drinks a special mention to the waiter Mario and the girl with red hair (I don't remember the her name) from the reception in the morning who always answered every question we had with a smile see you soon

I have sent the hotel 2 emails now and had no response from either, which I think is very rude and unprofessional. Baring mind this was whilst I was staying at the hotel. I am writing to express my disappointment and frustration with the level of service I experienced during my current stay at Ammos Luxury Resort hotel. As a frequent traveler, I have come to expect a certain standard of service and hospitality, which unfortunately is was not met during my time at your establishment. Firstly, the condition of my room left much to be desired. The room is not properly cleaned, with visible dust and dirt in various areas especially the toilet floor which I don’t think has been cleaned all the time we have been here, as the same dirt is still on the floor. Additionally, some amenities are not being replenished, such as towels, despite multiple requests made to housekeeping on numerous days they still aren’t leaving new towels. The handle on the toilet door in our room came away every time you open it which caused an issue. This brings me on to discuss the shower problem. I had to put a towel on the outside of the door because if I don’t then the room gets flooded with water. This is certainly something that I wouldn’t expect to have to do in a 5 star hotel. Moreover, the dining experience at your hotel is subpar. The quality of the food served does not align with the prices charged, and the service at the restaurant is non existent when it comes to being served at the table for items such as refreshments. The staff or more like table cleaners than waiters. This makes me feel unappreciated as a paying guest. Also whilst I appreciate the effort put into offering a variety of food and beverage options, I was disappointed to find that the juice available for guests was of not great quality. The juice served appeared to be cheap and was evidently high in sugar content, which did not align with the expectations I would have from a reputable hotel like yours. There is also supposed to be a speciality Greek restaurant however from speaking with other guests it would seem the food that is served is exactly the same as the main restaurant. This is supposed to a unique restaurant that serves home cooked cuisine for guests. Also the layout of the ‘Greek’ restaurant is more like a cafe than a sit down evening meal. I would also like to bring to your attention some issues I encountered with the lobby bar service during my stay. Unfortunately, I am disappointed with the level of training and expertise demonstrated by the bar staff, particularly in their ability to make cocktails and their knowledge of basic spirits. To the point that the staff on the lobby bar are from house-keeping. They do try to do their best but it is unacceptable. How can you run a bar for a 5 star hotel with housekeeping serving. Throughout my stay, I visited the lobby bar on several occasions and was dismayed to find that the staff seemed unfamiliar with how to prepare common cocktails.

Cold and very unappetising food served across all three meal times. When “hot” food is replaced on the buffet it is still cold and tough. I have attached a photo of the buffet at lunch today which won’t provide any indication of warmth but perhaps the basic nature and certainly not luxury offering. There is no at seat drinks service with dinner which is pretty awful again. When we did go and get a drink from the lobby bar the barman wasn’t able to create any cocktails from the menu as he didn’t understand it. As for the beach, it is very run down and in no way luxury. It is not tended to and incredibly dangerous to enter the water. even upstairs on the concrete seating area you can see no one has come through to clean it up and make it presentable in the morning, beds are strewn out all over the place. As for the pool it’s a classic case of not enough beds, the view is obstructed by a bright coloured kids play area. Other aspects that make the trip tricky to stomach with the price was the lack of a proper mirror in the bedroom, you have to use a small bathroom mirror to get ready. Having landed after a long flight, I was mid shower and realised the shower gel was empty and needed refilling and there was only one bath towel so my partner had to share mine. I would not recommend this.

While the resort is tidy and neat, the beach is rocky and not swimmable. Pool was clean. Cleaning lady only came once during our 4day stay. Hair found on buffet food items twice on different occasions. Had to call for clean towels and toiletries. NO ONE SPOKE ENGLISH OR GREEK!! Don’t even know what language staff spoke. Oh. The resort is a 35$ ride from port so rent a car!!

The hotel is modern and clean and situated on the beach with a nice pool area and sun deck between the pool and the beach. Its 5-10 minutes drive to Mastichari town which as some good bars, restaurants and shops. The rooms have been refurbished, maybe just some slight finishing touches needed but are very comfortable especially the beds. The food is good with lots of choice and the view from the restaurant across the bay is beautiful. It is not a large hotel and consequently it felt like we were getting more of a personal service. The staff throughout the hotel were friendly and went out of their way to help. Esther in the bar made the best brandy sours I have had for a long time. Shannon and Forest the excellent entertainment team were very friendly and welcomed guests to join in with the fun activities available, poolside or during the evening. We particularly enjoyed the quizzes, which I suspect they did one just for us and live music nights. All lovely people. Bill and Elaine