To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(59)
Positive reviews(49)
Reviews with photos/video(25)
Negative reviews(4)
Guest User
Larger Guest Room, 2 Twin, Garden View, Plunge Pool
Stayed in Feb 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 14, 2024
We were supposed to stay her for two nights but added another to our itinerary. It's a relaxing and beautiful place for families and friends. The rooms are clean and spacious. Housecleaning is also calling to check if anything is needed . The restaurant has a variety of foods from around the world. The onsite spa has reasonably priced packages and the turtle sanctuary has many sea life to look at.
Guest User
King Room
Stayed in Nov 2023
Other
1 review
4.5/5
Great
Posted on Nov 18, 2023
5 Star hotel in the middle of kosgoda to chill and relax, but don't expect much options in the immediate vicinity
UNITED CONSULTANCY AND
King Room
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The hotel is very good
Hanini
Deluxe Guest room, 1 King, Garden view, Balcony
Stayed in Aug 2023
Travel with friends
10 review
4.7/5
Amazing
Posted on Aug 23, 2023
A beautiful hotel and amazing views. We were able to enjoy a relaxing stay in this lovely hotel and explore swimming in the ocean.
Ludanzhichidanbai
Deluxe Guest room, 1 King, Ocean view, Balcony
Stayed in Nov 2024
Couples
55 review
5.0/5
Outstanding
Posted on Nov 4, 2024
We upgraded to a small suite, which has a much larger space and is very comfortable facing the swimming pool. We stayed there for two days and soaked in the pool every day. It was very relaxing. The hotel breakfast and dinner were delicious.
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BenBen
Room With 2 Single Beds
Stayed in Aug 2024
Couples
164 review
0.5/5
Posted on Aug 3, 2024
The hotel is located on Kochigoda Beach. The room facilities are old. You can walk to the beach outside the hotel. The hotel reception team is good. The overall cost performance of Sri Lankan hotels is not high. It is not recommended.
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Michael8787
King Room
Stayed in Mar 2024
Couples
2 review
3.5/5
Posted on Mar 18, 2024
The advantages of the hotel are a very good breakfast and dinner. Buffet. Very abundant. There are both seafood and local cuisine. Delicious.
I would also like to note the traditional Marriott chain quality of bed. I slept great on it.
The beach in this place is excellent. You can swim safely - the waves are not so strong. Everything is very picturesque if you go left and right.
Now about the disadvantages. Unfortunately, there are more of them. The staff are very unpolite, you felt like you were not welcome here, they were doing you a favor. Fake smiles. On the day of check-out, a little after 12, for a few minutes the staff began knocking on the door and demanding to vacate the room. Is this worthy of such a hotel chain?
When I tried to pay at the reception with a Union Pay card, the staff said that the terminal for Russian cards did not work. Although, in other places and hotels in Sri Lanka, everything worked without problems and it was possible to pay everywhere. I explain this behavior by lack of customer focus, which, again, is very strange for a hotel of such a chain as Marriott and for the service.
I also want to note that this hotel did not have orthopedic pillows or any other pillows - when I tried to find out about this possibility, I was rudely told that there were no other pillows and that was all. In general, for the staff, service and their attitude - a big minus and a bad rating
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Guest User
Room With 2 Single Beds
Stayed in Aug 2024
Family
4 review
4.8/5
Amazing
Posted on Aug 11, 2024
All aspects are OK, but there is no sound insulation at night. The room next door is like a party. I called the waiter and the waiter was very active in communicating. In short, the experience is good.
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Guest User
King Room
Stayed in Mar 2024
Solo travelers
19 review
3.2/5
Posted on Apr 3, 2024
Quiet family hotel. There are no activities near the hotel.
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Arthur T
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 19, 2024
My wife, Elizabet, and I had an unforgettable vacation at this hotel, thanks to its stunning views, excellent food, and outstanding staff. Special thanks to Geeshan and Darshi, who were incredibly helpful, polite, and went above and beyond to exceed our expectations. They handled all our requests and more. We will definitely be back soon to enjoy another wonderful stay at this beautiful and comfortable hotel, and to reconnect with these lovely people again.
Response from Property: Dear Arthur, Thank you so much for taking the time to share your wonderful experience with us following your recent visit to Sheraton Kosgoda Turtle Beach Resort! We're delighted to hear that you found our staff lovely and competent and that you enjoyed our excellent facilities and our cuisine. Your feedback is greatly appreciated, and we look forward to welcoming you back for more memorable experiences at our hotel in the future! Sincerely, Mano Gunasekera
Msafiri-USA
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 18, 2024
We stayed at this superb hotel as part of a weeklong tour of Sri Lanka, and by the time we left, we wished we had a few more days. From the moment we arrived, we were welcomed warmly by a drummer and dancer. Check-in was smooth, and the staff was very friendly. It was clear the place was made to make people feel comfortable and even spoiled. We got a room on the first floor with a mini pool, which was a nice extra. No visit here would be complete without an appointment at the spa. It’s spacious, luxurious and spotlessly clean. The staff is excellent, exemplified by Iresha, whose massage is world-class, and Kadek, whose recommendation was spot on. The S Kitchen restaurant was the source of many gastronomical delights, with one of the most extensive and varied buffet setups anywhere. We also enjoyed the fantastic theme and special menu celebrating India’s Independence Day. The staff was terrific, especially Amanda, the super attentive hostess, Abdullah and Kaveesha. The inviting and comfortable Sundowners Lounge is conveniently located in the stunning open-air lobby. It is a great place to unwind during the day or relax in the evening. Reshina and other staff members ensure you are covered from the moment you walk in. The lounge offers a great view of the welcome ritual, so you can enjoy it again and again. There’s much more to say about this beautiful hotel, but the best way to find out is to go there!
Response from Property: Dear Msafiri, Thank you so much for taking the time to share your wonderful experience with us following your recent visit to Sheraton Kosgoda Turtle Beach Resort! We're delighted to hear that you found our staff lovely and competent and that you enjoyed our excellent facilities and our cuisine. Your feedback is greatly appreciated, and we look forward to welcoming you back for more memorable experiences at our hotel in the future! Sincerely, Mano Gunasekera
Uniglobe R
Stayed in Sep 2024
Family
3.0/5
Posted on Sep 17, 2024
I recently dined at the sheraton kosgoda full board buffet unfortunately the buffet did not meet expectations in international buffets the selection of dishes was limited While the Service and ambiance were satisfactory. The hotel staff were incredibly friendly and quick with their service Thanks to Sathya sewmini and kishara To good services
Response from Property: Dear Uniglobe, Thank you for your detailed and thoughtful review following your recent visit to Sheraton Kosgoda Turtle Beach Resort. We're delighted to hear that you found our staff lovely and competent and that you enjoyed our excellent service. We appreciate your constructive feedback. We take guest feedback seriously and will certainly review and consider improvements to ensure a seamless and enjoyable experience for all our guests. It is our goal to provide a serene and enjoyable environment for our guests to create lasting memories. Thank you for choosing to stay with us, and we look forward to warmly welcoming you back for another stay in the future. Sincerely, Mano Gunasekera
chamira m
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 28, 2024
Very nice experience in everywhere from everyone during our vacation time in the hotel. The staff very friendly and helped us to select packages. Food and beverage were good and it was a variety of foods like indian local and western.Thank you for the High end foods and facilities.
Curiosity35453551110
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 18, 2024
One of the best hotel i experienced so far in Srilanka. this is the second time i visited this place.The staff was very helpful and accommodating. Special thanks to Ms Dharshi peiris for giving me the best room(presidential suits room )The room was large, comfortable and clean. Mr Royston thanks for making our trip so memorable with the good service provided.Look forward to visit you again
Response from Property: Dear Ravindra, Thank you so much for taking the time to share your wonderful experience with us following your recent visit to Sheraton Kosgoda Turtle Beach Resort! We're delighted to hear that you found our staff lovely and competent and that you enjoyed our excellent facilities. Your feedback is greatly appreciated, and we look forward to welcoming you back for more memorable experiences at our hotel in the future! Sincerely, Mano Gunasekera
Culture19971213076
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 18, 2024
Great variety of tasty food. Staff very attentive and friendly namely Abdullah. Rooms were cleaned and freshened daily by room boy Pasindu. All in all we enjoyed our stay and will definitely visit again. Keep up the excellent work Mr Mano and your team.
Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful experience with us following your recent visit to Sheraton Kosgoda Turtle Beach Resort! We're delighted to hear that you found our staff lovely and competent and that you enjoyed our excellent service and our cuisine. Your feedback is greatly appreciated, and we look forward to welcoming you back for more memorable experiences at our hotel in the future! Sincerely, Mano Gunasekera