TB-00-01 1Borneo Hypermall Jalan UMS, Kota Kinabalu, Sabah 88450, MalaysiaView hotel details
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Guest Reviews of The Klagan Regency 1Borneo
8.5/10
Very good
350 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.4
Amenities8.4
Service8.7
Cleanliness8.4
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All reviews(350)
Positive reviews(330)
Reviews with photos/video(119)
Delicious breakfast(41)
Parking difficult(29)
Convenient for shopping(26)
Clean pool(17)
Great swimming pool(17)
Perfect for kids(9)
Has facilities for children(7)
Family activities available(7)
Negative reviews(20)
Haf Luq
Deluxe Twin Room
Stayed in May 2026
Solo traveler
6 reviews
8.5/10
Very good
Posted on Jun 11, 2026
Overall, the hotel is good, especially because of its convenient location near a shopping mall, making it easy to purchase daily necessities and other items. The breakfast café is spacious and offers a wide variety of food choices.
However, there are a few areas that could be improved. While the breakfast selection is extensive, the taste of the food was somewhat disappointing and could be enhanced. In addition, the cleanliness of the room needs more attention. The floor felt dusty, as if it had not been properly swept or vacuumed. Guests who are not comfortable wearing the hotel slippers may notice the dust more easily.
With improvements to room cleanliness and food quality, the overall guest experience would be much better.
Guest User
Superior Twin Room
Stayed in May 2026
Business traveler
17 reviews
10/10
Outstanding
Posted on Jun 10, 2026
The room was clean and the bed was very comfortable. The front desk staff were very friendly and you could see the Pink Mosque. Breakfast was plentiful and served for a long time, so much so that it often doubled as lunch.
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LeeyahQ
Superior Twin Room
Stayed in Apr 2026
Family
10 reviews
10/10
Outstanding
Posted on Jun 9, 2026
The most interesting part when staying here is the breakfast time. Delicious and very satisfying because they serve varieties to eat. My children really love
the foods.
Trip User 28
Superior Twin Room
Stayed in Apr 2026
Business traveler
30 reviews
9.5/10
Amazing
Posted on May 22, 2026
✓ Carpark provided (but limited)
✓ Breakfast included (check your booking if it's included)
Need RM100 deposit (refundable)
Overall cleanliness can be more improved
I'm glad the bedsheets are clean
So far I enjoyed my stay
Will stay again during my next meeting
Natasha Mohd Ismail
Executive Suite
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 30, 2026
Cleanliness excellence. Good stay in the town. Recommended to others. Will surely come again.
Anonymous User
Superior Twin Room
Stayed in Apr 2026
Business traveler
2 reviews
8.0/10
Very good
Posted on May 13, 2026
If you are in the area to visit the KKIP industrial zone, the Klagen Regency is perfectly positioned. It is located quite a distance from the main town center, which may seem remote at first, but it is a strategic advantage if you want to avoid a long daily commute to your work sites.
The hotel itself is impressively well-kept. It’s clear that management prioritizes maintenance, as the rooms and common areas feel fresh and clean. The service is equally commendable; the staff are helpful and ensure a smooth, professional experience from check-in to check-out.
Sorry I does not have the photo of the room because I am there for a business meeting but the room is okay to stay. Buffet Breakfast is good, also you can find very nice local food with walking distance .
Guest User
Deluxe King Room
Stayed in Apr 2026
Business traveler
6 reviews
8.0/10
Very good
Posted on May 10, 2026
Great location if attending UMS event. It is right beside the entrance of the university. We took grab to town area for food, the traffic was terrible around 5pm, took us atleast half an hour for maybe 8-9km distance. My room facing east, enjoy the superb sunrise every morning at about 5.45am.
MOHD AMINUL FAHMI AHMAD JALALIN
Deluxe Twin Room
Stayed in Apr 2026
Business traveler
22 reviews
8.0/10
Very good
Posted on May 8, 2026
Old hotel. But facility very good. Breakfast a lot choices.
Location close to UMS. But 15mins drive to city center
Guest User
Deluxe King Room
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 5, 2026
A pleasant experience staying at this hotel. The room was clean and spacious as we stayed in a Deluxe King room. The receptionist, Gloria, was very polite and attentive in assisting us. The breakfast was extremely satisfying. And the best part was the hotel’s swimming pool. I will definitely come back and stay here again.
Anonymous User
Superior Twin Room
Stayed in Mar 2026
Solo traveler
7 reviews
8.0/10
Very good
Posted on Apr 23, 2026
Old building. Cleanliness not so good. By the way, breakfast nice and delicious. To receptionist team, thank you for your hospitality. Just beside 1 Borneo Hypermall
Guest User
Deluxe King Room
Stayed in Mar 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Apr 4, 2026
nice hotel, really recommend this hotel.
the room got bathtubs, which I really like.
The food was amazing.
four zee
Superior Twin Room
Stayed in Feb 2026
Family
45 reviews
9.5/10
Amazing
Posted on Mar 24, 2026
A spacious room for family with sofa and chair, the breakfast was great and the staff really nice. The swimming pool also great for children.
MongGr
Superior King Room
Stayed in Feb 2026
Couple
3 reviews
7.5/10
Posted on Mar 22, 2026
The location is good. Not that near to town center. Parking is definitely a challenge since its opposite a shopping mall. Traffic rather congested around hotel. Nearby parking is at least Rm6 per entry.
There are mosquito in the room and I dont know how they got there. Room cleanliness is acceptable. Swimming pool and gym facility is decent. Sufficient for light usage.
Buffet breakfast is rather bland (I stayed for 5 nights include weekend) all the same repetitive food.
Cost wise i think is worthy since the price include breakfast.
Picture attach are the food I found at the shopping mall beside.
FlowReena
Superior Twin Room
Stayed in Jan 2026
Family
4 reviews
10/10
Outstanding
Posted on Feb 22, 2026
We stayed three days and two nights at Klagan Regency hotel.Our stay was fabulous with strong Internet connection (wifi).Clean and comfy room.Other than that, the foods we had for breakfast were all delicious and yummy.
Guest User
Superior King Room
Stayed in Jan 2026
Business traveler
9 reviews
6.0/10
Posted on Feb 15, 2026
Issue:
1) parking was hard
2) the room a bit kotor, ada kulat near the windows
But the view was nice