Lot G, 23A, Jln Tun Fuad Stephens, Kota Kinabalu, Sabah, 88000, MalaysiaView Hotel Details
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Kota Kinabalu Marriott Hotel Guest Reviews
4.3/5
Very Good
1141 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(1141)
Positive reviews(1060)
Reviews with photos/video(456)
Great swimming pool(190)
Nice sea view(156)
Delicious breakfast(137)
Has an infinity pool(122)
Convenient for shopping(51)
Too noisy(45)
Close to airport(22)
Negative reviews(81)
Callum 卡勒姆
Guest Room, 1 King
Stayed in Feb 2025
Solo travelers
7 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Absolutely amazing stay!
I loved it, facilities were perfect, breakfast was great with a huge choice of things to eat. My room had a lovely view from the window looking over the pool and the sea.
And the staff were lovely, particularly to Daniel who I spoke to in the lobby and several times, and Raj in the hotel bar who made each visit memorable!
Location is central, and a perfect distance from all the best spots in Kota Kinabalu. Couldn't fault anything, and if I ever come back to Kota Kinabalu again I'll definitely be staying here again. 😊
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Guest User
Guest Room, 1 King
Stayed in Dec 2024
Solo travelers
3 review
4.5/5
Great
Posted on Jan 5, 2025
stayed here recently during the new year's countdown. location wise the hotel is within 10 minutes walking to IMAGO mall (can also easily grab there for lesser time) and about 20 minutes car ride to the airport. food provided at the hotel was very decent with a variety of choices. the hotel was clean and comfortable. overall, nothing much to nitpick on except on the fact that it can be relatively pricey during peak periods.
merry berry
Guest Room, 1 King, Sea View
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
If you are still looking for a good hotel, I highly recommend travelers to come to this hotel. The counter staff is very polite in front of a smile, and the hall is also very spacious and comfortable. They will also be very polite to take your luggage. The most important thing is that this place is very convenient to go anywhere. The room is very clean and hygienic. I am very satisfied with this place. I give it 10/10 .I will come here again next time.
May R
Guest Room, 2 Double
Stayed in Dec 2024
Family
18 review
5.0/5
Outstanding
Posted on Dec 26, 2024
This place is great, clean and the food delicious.. the staff also friendly and helpful.
Guest User
Guest Room, 1 King
Stayed in Nov 2024
Couples
12 review
4.5/5
Great
Posted on Nov 16, 2024
Beautiful view. We paid a little more when we arrived at the hotel to find out that the rooms we booked were not facing the sea side. The upgrade was worth it, we could see the sunset. Love the location, it’s a short walk to the tourist areas with restaurants etc. Pool was lovely. Breakfast average. Overall pleasant.
SallyNurse
Premier Room, 1 King, Corner
Stayed in Oct 2024
Family
8 review
4.5/5
Great
Posted on Nov 5, 2024
Excellent facilities 😁!
Cleanliness is good.
Upon arrival around 3pm, no bellboy at the hotel to assist us with luggage.
The reception who helped us with our check in is very unprofessional.
2 of them have keropok on their desk and eat in front of me. Later they even exchange each other’s keropok. I didn’t see her wash hand before handling my hotel room key/document!
Other service, for aircon and hot water issue, after cll them, they came quite on time to fix problem.
The only reason I will return will be their hotel room size, excellent room view and breakfast view. Thank you
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mlleamour
Guest Room, 1 King
Stayed in Sep 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Decent hotel, great location, the receptionist is very HELPFUL, especially Nigel, assistant me with everything and provided the best solutions, highly recommend and definitely gonna come back 😀
Guest User
Guest Room, 1 King, Sea View
Stayed in Oct 2024
Couples
13 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Very satisfied to stay at marriot hotel. Will repeat again soon 🫶🏻
AlexLim728
Guest Room, 2 Double
Stayed in Aug 2024
Other
4 review
4.2/5
Very Good
Posted on Sep 17, 2024
I would just rate it like a 4 stars hotel. Don’t expect too much, and it will be great.
Breakfast just normal, waitstaff was a bit inattentive, not sure which table bring us to.
didn’t book a seaview room, but my room was totally a blocked view 🤣. Can only see a huge rooftop of other buildings. But the room is clean, cleaning service quite good, I asked for more water and they did gave me more.
One of the highlight could be their pool.
Great sea view, I enjoyed it a lot.
location is decent, still need to walk a bit to reach the main city area.
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Salini
Guest Room, 1 King
Stayed in Dec 2024
Business travelers
8 review
4.2/5
Very Good
Posted on Dec 8, 2024
Good location and wonderful view
Christopher
Executive Premier Room, 1 King, Sea View, Corner, M Club Lounge Access
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 2, 2025
What a beautiful hotel located right in the city center. It is easy to have Grab deliver anything you might want and many restaurants are closeby. The hotel is stunning with a beautiful pool overlooking the ocean in addition to a beautiful breakfast location overlooking the ocean. The room was very clean, the staff very helpful, and would definitely recommend staying here to anyone looking to feel like you are not in the city center because of the location of the hotel but you are literally in the city center if you want it.
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Guest User
Guest Room, 2 Double
Stayed in Jan 2025
Family
1 review
2.2/5
Posted on Jan 29, 2025
The service desk was slow for check in. We stayed 5 days and on one of the days they did not vacuum the floor. They keep missing replenishment of water and vanity kits. They only provided us with 2 towels even though we have 2 adults and 2 kids. The extra towels was only provided when we requested and after room service they replace the 4 towels with two towels instead, so we have to keep asking for towels. Coffee mugs used was not cleaned and no new mugs provided after room service. We were also told by another guest that we were lucky on the day we checked in that there was no hot water issues as they have to go without hot showers for a couple of days due to water issues in the area. I would not recommend this hotel to anyone.
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Anonymous User
Executive Premier Room, 1 King, Sea View, Corner, M Club Lounge Access
Stayed in Jan 2025
Other
1 review
2.5/5
Posted on Jan 21, 2025
1. A serious water leakage was found surrounding the glass partition and door after I took shower at about 11:00p.m. An half of the bathroom floor was covered with water, it was wet and slippery.
2. I tried to call for hotel staffs' assistance by pressing "At Your Service" on the room telephone as directed but no response.
3. We had no another way but except came down to G/F conceirge to inform the hotel staff and finally the hotel had agreed to change another room to solve the problem at 12:30a.m. then went on bed very late at night around 2:00a.m.
4. At around 6:00a.m., I prepared to take a shower again before went out for breakfast, but it was horrible that no hot water was supplied and even no water supply was found in the bath tub. No prior notice was given at all. Again, I pressed the "At Your Service" button serveral times but also had no response. Then we were upset to come down to inform conceirge.
5. Hotel staff in conceirge said an engineer would come up within 10 minutes but it was late and he came more than half and hour. He explained that the problem was due to the hotel switched off the pump so the water pressure might not be strong enough.
6. Then we were upset to come down to inform conceirge.t is impossible and no one would expect such a case happened in a 5-star hotel especially in Marriott. We are extremely disappointed We couldn't sleep and our holiday was seriously disturbed and tainted by this unpleasant case.
1.浴室漏水嚴重半夜12:30要更換房間。
2. 電話呼叫客服沒有回應,每次都要直接到地下詢問處處理問題。
3. 酒店為了省卻成本,不知什麼時候把水壓泵關掉,導致早上六時起來洗澡沒有熱水及其後更差不多沒水。
4. 早上六時又要走到地下找客服處理,結果等半小時後開水泵後才到房間說處理完成。
從來沒有住過五星酒店像這樣,整個晚上根本不能睡,沒有時間睡就是處理問題,非常失望👎🏿
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Hazel Hamdan
Guest Room, 1 King, Sea View
Stayed in Jan 2025
Couples
5 review
3.5/5
Posted on Feb 7, 2025
It is ok ok.. i dont think they have the same standard like other marriot like kl. Kl has good service and helpful. They dont look like the same marriott i always stay
Stephengong
Guest Room, 2 Double
Stayed in Jan 2025
Travel with friends
3 review
3.0/5
Posted on Feb 3, 2025
didnt checkin cause wrong date but no refund,the hotel didnt provide the modification,so what a big waste。