Nexus Resort & Spa Karambunai Reviews
Nexus Resort & Spa Karambunai
Jln Karambunai, Karambunai, Kota Kinabalu, West Coast Division, MalaysiaView Hotel Details
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Nexus Resort & Spa Karambunai Guest Reviews
4/5
Very Good
217 review
Verified reviewsLocation4.4
Amenities3.8
Service4.0
Cleanliness3.9
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All Reviews(217)
Positive reviews(192)
Reviews with photos/video(128)
Awesome stay(79)
Classy environment(56)
Loved the beach(33)
Perfect for kids(19)
Great value for money(18)
Shower difficult to use(11)
Close to beach(8)
Quiet & comfortable(7)
Negative reviews(25)
Morrighan
Borneo Garden Deluxe Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 20, 2024
A peaceful retreat with impeccable service and stunning views, and safety measures in place which made us feel secure during our stay. The Spa was a real treat and would love to come again soon for relaxing massage.
Response from Property: Dear Sir/Madam, Warm greetings, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon!
kk
Borneo Garden Deluxe Room
Stayed in Feb 2024
Other
38 review
Posted on Feb 29, 2024
For the review, I think just one word to express my feeling
"Old"
Unexpected the hotel is too old.
The private beach is good.
The view is good but the room is old.and damaged.
The breakfast is good but the dining stuff is old and damaged
Luckily the staff of the hotel is not old, they are young and good.
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board, and we will strive to make improvements accordingly. Have a great day!
PolGuy
Ocean Panorama Deluxe Room
Stayed in Oct 2023
Couples
22 review
Very Good
Posted on Dec 12, 2023
Lovely stay as the staff were helpful and friendly. Breakfast spread needs improvement. Amenities in premier room is good.
Response from Property: Dear Sir/Madam, Warm greetings, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon!
Marcus
Borneo Garden Deluxe Room
Stayed in Mar 2024
Solo travelers
4 review
Amazing
Posted on Apr 19, 2024
A very clean private beach and there are bunch of activities you can do. But buffet breakfast in the morning was not as good as what I was expecting.
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board, and we will strive to make improvements accordingly. Have a great day!
Guest User
Ocean Panorama Deluxe Room
Stayed in Mar 2024
Family
25 review
Very Good
Posted on Mar 7, 2024
Staff was all good. But the facilities was a bit old. There were no bathroom mat prepared, dangerous when the floor is slippery.
Food was lack of choices.
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board, and we will strive to make improvements accordingly. Have a great day!
AHMAD MOHAMAD
Ocean Panorama Premier Room
Stayed in Feb 2024
Couples
26 review
Posted on Mar 3, 2024
I have been traveling for more than 20 years and this is the Most overrated resort i have been to. Everything is bad and not worthy
1- you cant swim due to high waves always because of open sea.
2- beach is not that clean and feels like a dead life, beach bar has nothing to serve and closes 5 pm.
3- restaurants are so bad, food is not good and very slow service.
4- rooms are old and everything looks not so clean even after washing.5- very far from everything
I dont suggest you at all
Response from Property: Dear Sir/Madam, We're genuinely sorry to hear that your experience at our resort didn't meet your expectations. Your feedback is important to us, and we'd like to address your concerns directly. Could we possibly reach out to you via direct message to discuss how we can make things right and work towards a resolution? We're committed to ensuring all our guests have a positive experience, and we appreciate the opportunity to learn from your feedback.
Mermertv
Ocean Panorama Premier Room
Stayed in Aug 2023
Family
6 review
Posted on Aug 15, 2023
Very old hotel
The light is damaged
the tape is out of control
full of moulds in the room
The door handle is dirty
Telephone is broken
The walls is damaged
No bathrobes provided
Towel is dirty
The previous visitors’s food is keeping in the fridge
The toothbrush is opened
Service is not bad
Most of the hotel staff is helpful expect the morning buffet staffs
I wouldn’t recommend
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board, and we will strive to make improvements accordingly. Have a great day!
Peter John
Borneo Garden Deluxe Room
Stayed in Feb 2024
Couples
16 review
Very Good
Posted on Feb 9, 2024
Price was it's much better than the other resorts. A bit out there but it is a beautiful place. We enjoyed our stay.
Response from Property: Dear Sir/Madam, Warm greetings, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon!
Guest User
Ocean Panorama Deluxe Room
Stayed in Jun 2024
Family
1 review
Posted on Jun 15, 2024
Bilik macam berbau skit maybe sbb masih guna old furnitre
shin
Borneo Garden Deluxe Room
Stayed in Dec 2023
Couples
2 review
Posted on Jan 6, 2024
it is ok nice environment but abit dirty it is ok nice environmentit is ok nice environment
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board, and we will strive to make improvements accordingly. Have a great day!
Rohaizak
Ocean Panorama Deluxe Room
Stayed in Jun 2023
Couples
26 review
Posted on Jun 4, 2023
Breakfast at Penyu was below average. Room was rundown, especially bathroom. Enjoy the scenery and beach. Good outdoor facilities.
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board , and we will strive to make improvements accordingly. We would like to know more about your experience, if you're open to discussing this further, please contact us at bianca@nexusresort.com or call us at 088-480888. Have a great day!
Dear guest, thank you for choosing to stay at Nexus Resort & Spa Karambunai, and thank you for taking the time to share your valuable experience on this trip. Your feelings give us an opportunity to understand our shortcomings and improve our service areas. We have given feedback and received The resort management attaches great importance to it. We will strictly implement it and sincerely improve it. We will continue to work hard and strive to provide the best service for more Chinese VIPs in the future. Thank you for your support and wish you a wonderful day.
Guest User
Borneo Garden Deluxe Room
Stayed in Apr 2023
Family
1 review
Outstanding
Posted on May 5, 2023
Beautiful Sunset, Friendly staffs and Niceeeeee Food! Recommended for travelling with kids.
Response from Property: Dear Sir/Madam, Warm greetings, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon! :-)
Bambina Carnwath
Ocean Panorama Deluxe Room
Stayed in Feb 2024
Couples
1 review
Amazing
Posted on Feb 24, 2024
The hotel is comfortable on one of the most beautiful beaches
Response from Property: Dear Sir/Madam, Warm greetings, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon!
Pooru
Borneo Garden Deluxe Room
Stayed in Jan 2024
Family
16 review
Posted on Feb 4, 2024
cockroaches in the house. drive people out and get to the sea.
Response from Property: Dear Sir/Madam, Warm greetings, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. Reviews like these give us an opportunity to address areas of improvement. We have taken your feedback on board, and we will strive to make improvements accordingly. Have a great day!
Guest User
Borneo Garden Deluxe Room
Stayed in May 2023
Family
1 review
Outstanding
Posted on May 5, 2023
I have the best experience with a wonderful beach and sunset.
Response from Property: Dear Sir/Madam, Warm greetings, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon! :-)