Sand Sea Resort Railay Krabi Reviews

Response from Property: Dear Valued guestThank you for your feedback regarding your recent stay at Sand and Sea Resort. We appreciate your positive comments about our convenient location and the service provided by our team.We acknowledge your concerns about the condition of the room and amenities. Please know that we are in the process of planning significant renovations to update and improve our facilities to meet the standards expected of a 3/4 star resort.Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best regards,Sand and Sea Resort Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your overall stay, but we're sorry to learn about the disturbance you experienced early in the morning.We apologize for any inconvenience caused by the noise at 6 am and 8 am. While it's true that monkeys are common in our area and may sometimes cause noise, we understand that this can be disruptive for our guests. We will work to address this issue and ensure that measures are in place to minimize any disturbances in the future.If you encounter a similar situation during your next stay, please don't hesitate to reach out to our reception team immediately so that we can address it promptly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Warm regards,Management teams

Response from Property: Dear MichelleThank you for choosing to stay with us and for sharing your wonderful experience! We're thrilled to hear that you enjoyed our stunning beachfront resort, nestled in lush jungle surroundings.It's fantastic to know that you found our location convenient, with easy access from the east floating pier, and that you were able to enjoy our swimming pools and the breathtaking sunset views.We're delighted that our service met your expectations and that you found our breakfast offerings to be diverse and satisfying. Dining on the beachfront is truly a special experience, and we're glad it added to the enjoyment of your stay.Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Management teams

Response from Property: Dear Valued guestThank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had this time, especially after having enjoyed your previous stay.We are truly sorry to hear about the condition of the bungalow. Your comments regarding the outdated appearance, the quality of the beds, and the state of the bathroom are very concerning. We will address these issues immediately with our maintenance and housekeeping teams to ensure that they are rectified.We are glad to hear that you found our reception staff and porters to be friendly and polite. However, we are disappointed that your experience in the restaurant and at the pool area did not meet your expectations. We will review our procedures and staff training to ensure a higher standard of service and cleanliness is maintained throughout the resort.We understand your concern about the no-alcohol policy and appreciate your understanding of our religious practices. We will make sure this information is clearly communicated to all our guests during the booking process to avoid any surprises.We value your feedback as it helps us to improve and provide a better experience for all our guests. We hope you might consider giving us another chance in the future. Please feel free to contact us directly if you decide to return, and we will ensure you have a much more enjoyable stay.Thank you again for your valuable feedback.Best regards,Hotel management team

Response from Property: Dear Valued guestThank you for your candid feedback. We're glad to hear that you found our location convenient and enjoyed the easy access from the boats.However, we regret that your experience with the room cleanliness and our dining services did not meet your expectations. We apologize for the inconvenience caused by the outdated rooms, the breakfast quality, and the staffing issues in our restaurant. Your feedback is essential for us to make improvements, and we will address these issues promptly with our housekeeping and dining teams.Regarding the alcohol policy, we understand it can be an inconvenience for some guests, but we appreciate your understanding.We hope you will consider staying with us again in the future, giving us the opportunity to provide you with a better experience.Best regards,Sand Sea Resort Team

Response from Property: Dear Valued guestThank you for your positive feedback! We're delighted to hear that you enjoyed our location, food, spacious rooms, and comfortable beds.We look forward to welcoming you back to Sand and Sea Resort soon.Best regards,Sand Sea Resort Team

Response from Property: Dear Valued Guest,Warm Greeting from Sand Sea Resort, RailayThank you for your feedback. We're pleased to hear that you enjoyed your stay, especially our breakfast and the convenient, quiet location. We appreciate your comments about the hotel's condition and will consider them as we plan future updates.We look forward to welcoming you back soon.Best regards,The Management Team

Response from Property: Dear Valued guestThank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location and services, as well as the breakfast.We apologize for the issues you experienced with the air conditioning, toilet, and the chair in your room. Additionally, we regret the inconvenience caused by the slow bellboy service. Your comments are valuable to us, and we will address these concerns with our team to improve our facilities and services.We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.Best regards,Sand and Sea Resort Team

Response from Property: Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had an amazing time at our Sunset Bungalow and enjoyed the real island vibe it offers.It's wonderful to know that you were able to relax and unwind while enjoying the gorgeous views during breakfast. Creating a relaxing and memorable experience for our guests is always our top priority, and we're delighted that we could achieve that for you.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Management teams

Response from Property: Dear Valued guestThank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay at our resort.We regret to hear about the problems with the swimming pool size, the smell in the room toilet, and the shower drainage. Your comments have been shared with our maintenance and housekeeping teams, and we are taking immediate steps to address these concerns.We understand your frustration with the conditions on the west beach, including the presence of boats and jellyfish, as well as the cleanliness of the area. While some factors, such as boat traffic and marine life, are beyond our control, we will work diligently to improve the maintenance of our beach area and explore options to enhance the overall guest experience.We appreciate your feedback as it helps us to identify areas for improvement. We hope you will give us another opportunity to provide you with a better experience in the future. If you choose to stay with us again, please contact us directly, and we will ensure your stay is as comfortable and enjoyable as possible.Thank you again for your valuable feedback.Best regards,Hotel management teams

Response from Property: Dear DomingosThank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed your stay, particularly the cleanliness of the room, the friendly and helpful staff, and our convenient location near the pier.It's great to know that you appreciated our three pools and the breakfast offerings. The sunset side is indeed a beautiful part of the resort, and we're glad you found it to your liking despite the daytime crowds.We hope to welcome you back soon, and perhaps you can try staying on the sunset side next time to enhance your experience even further.Best regards,Hotel management teams

Response from Property: Dear Valued guest Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at our resort and that our staff provided you with excellent service.It's great to know that our team was able to assist you with booking a day tour and arranging an early transfer to Krabi airport. We always strive to go above and beyond to ensure our guests have a memorable experience, and we are delighted that we could meet your expectations.We're also pleased that you appreciated the island vibe charm of our accommodation. We take pride in creating a relaxing and authentic experience for our guests, and we're glad you enjoyed it.It would be our pleasure to welcome you back for another stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.Thank you for choosing to stay with us, and we look forward to seeing you again soon!Warm regards,Hotel management teams