Ananta Burin Resort Reviews

Response from Property: Dear Guest User,Thank you for taking the time to share your feedback. We're glad to learn that you had a great time with your kids at our fantasy pool and that you would recommend us to other travelers. We strive to create memorable experiences for all our guests, especially the little ones! If there are any specific aspects of your stay that could have been improved to warrant a higher rating, please feel free to share. Your insights are valuable as we are constantly looking for areas to improve. We hope to have the opportunity to welcome you and your family back in the future to enjoy not only our fantastic pool but also our other family-friendly facilities and services.Kind Regards,Ananta Burin Team

Response from Property: Dear Nadirah syahirah,Thank you for taking the time to write such a positive review. We're delighted to know that you appreciated the cleanliness of our rooms and that the swimming pool with slide brought so much joy to your kids. Your feedback gives us immense satisfaction as it attests to our commitment to provide a wonderful experience to our guests. We strive to maintain our standards for excellent hospitality and we're pleased to hear that we achieved that during your stay.We are truly grateful for your kind words about our beautiful hotel. We commit to making continuous improvements in order to serve our guests even better. We value your feedback and we look forward to providing you and your family with an exceptional experience in the future. Please do consider our hotel for your future stays.Kind Regards,Ananta Burin Team

Response from Property: Dear CherylTan37,Thank you immensely for your wonderful review. We are thrilled to hear that your stay was excellent and that you found our hotel room to your liking. It always brings us great joy to know that our facilities, especially the slide at the swimming pool, brought entertainment and pleasure to our younger guests.Your kind comments about our hospitality and staff are highly appreciated. They endeavor to provide a warm and friendly environment to ensure that all our guests feel at home.Your recommendation to other families is greatly appreciated, and we are especially glad to know that we were able to meet your needs and expectations.We would be honored to welcome you and your family back for another enjoyable stay. Thank you once again for your lovely comments.Kind Regards,Ananta Burin Team

Response from Property: Dear Jen Ee,Thank you for sharing your wonderful experience with us. We are elated to learn that you enjoyed your stay, particularly the water park and slides. Our goal is to create a fun and enjoyable environment for guests of all ages, and we are thrilled that we met your expectations. We are glad that we were able to accommodate an early check-in for you and that you found our location convenient. Our team strives to ensure that our guests' rooms are clean and comfortable, so it's heartening to know we hit the mark with you. We are thrilled that your kids enjoyed their stay and wished to stay longer. This is perhaps the best indication that we are providing a memorable experience for our guests! Please know that we will always welcome the opportunity to host you for the 3rd time or more in the future. We look forward to your next visit to our property. We assure you that we will do everything we can to make your next stay even more enjoyable.Kind Regards,Ananta Burin Team

Response from Property: Dear Bear Bear Lee,Thank you for taking the time to review our resort and for providing a favorable rating. We are delighted to learn that you enjoyed our in-house water theme park and recognized our suitability for family-oriented activities. We always strive to provide an enjoyable and memorable experience for all of our guests.We understand that while we have met most of your expectations, there is always room for improvement. Rest assured that we constantly work on enhancing our resort's amenities and services based on our guests' feedback. Your suggestions and experiences are vital to us and will be taken into consideration to make our resort the perfect choice for families.We look forward to the opportunity of welcoming you and your family back for another enjoyable stay. Your continued patronage is very much appreciated.Kind Regards,Ananta Burin Team

Response from Property: Dear Poh Ling,Thank you for taking the time to share your experience with us. We are delighted to hear that your family, especially your children, enjoyed the fantasy pool and water slides. We strive to create a memorable experience for all of our guests.We have taken note of your comment about the relaxing pool. The quality and cleanliness of our facilities is a top priority for us. Rest assured, we will address this with our team to ensure we maintain high standards in all areas of our hotel.We are committed to continuous improvement and your feedback is a vital part of that process. We thank you again for bringing this to our attention.We hope to have the pleasure of welcoming you and your family back in the future. We are certain that you’ll find our facilities including the relaxing pool nothing less than exceptional next time.Kind Regards,Ananta Burin Team

Response from Property: Dear Guest User,Thank you for taking the time to share your positive experience with us. It's wonderful to hear that you and your family enjoyed your stay and appreciated our flexible early check-in policy. We believe that small conveniences like these can really enhance the overall experience of our valued guests. We look forward to welcoming your family back in the future for another great stay.Kind Regards,Ananta Burin Team

Response from Property: Dear Алексей,Thank you for taking the time to voice your concerns. We sincerely regret to hear about the discomfort your family experienced during your stay due to the presence of mosquitoes. Our guest's health and wellbeing are of utmost importance to us, and we are deeply sorry for any inconvenience caused. We would like to assure you that we have a regular pest control schedule in place to maintain the comfort and convenience of all our guests. However, given your feedback, we will absolutely revisit our pest management strategies and intensify our efforts to ensure such incidents do not recur in the future. We appreciate your feedback as it helps us identify areas where we can improve. It was a pleasure to host you and your family and we hope this experience will not deter you from choosing our hotel in the future. We are committed to ensuring a positive and pleasant stay for all our guests and would be pleased to have another opportunity to serve you better.Kind Regards,Ananta Burin Team

Response from Property: Dear ABBAS SALMAN JUMA,Thank you for your kind review and the perfect score. We're highly pleased to note that you found our services to be up to par and appreciate your acknowledgement.Your feedback regarding the lift service is duly recognized. It is extremely valuable as it helps us identify areas for improvement. We are indeed working on optimizing the elevator service to facilitate accessibility to the rooms more efficiently. The maintenance of the second lift is ongoing as we aim to ensure our guests' comfort and convenience at all times.On future visits, we recommend that you request a room closer to the lift if that would enhance your stay. Our team will be more than happy to accommodate this request as our ultimate goal is to provide an exceptional experience to our guests.We thank you once again for your positive and constructive feedback, and look forward to welcoming you back in the future where you can experience our improvements firsthand.Kind Regards,Ananta Burin Team

Response from Property: Dear Guest User,Thank you for taking the time to provide us with your feedback. We sincerely regret to hear about the delays you experienced concerning the loss of your daughter's doll. Please be assured that the satisfaction and comfort of our guests are of utmost importance to us, and it is disheartening to know that we did not meet your expectations in this instance.While we cannot change the outcome of this experience, we want to assure you that we are reevaluating our procedures to ensure better coordination and prompt responses to such situations in the future. The incident has provided us with an opportunity to review and enhance our guest service operations. We understand the significant sentimental value that personal items can hold, especially for a child, and we regret any distress caused. Your constructive feedback is appreciated and will definitely help us in our ongoing efforts to improve our services.Although your recent stay was not as you had hoped, we would like you to give us another chance to turn your experience around. Please consider visiting us again in the future so we can give you the service you deserve and ideally restore your faith in our hotel.Kind Regards,Ananta Burin Team