Krabi Resort Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the comfortable interior of the villa, the variety of the buffet breakfast, and our excellent location with access to F&B, shopping, and the beach.We apologize for the inconvenience you experienced with the private pool and Jacuzzi not working. We regret that you had to request a transfer instead of our team taking the initiative. Your comments are valuable to us, and we will work on improving our service and responsiveness to ensure a better experience for our guests.Thank you for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.Warm regards,

Response from Property: Dear Sham & Reyna,Thank you for your review and for rating us 4.7! We are delighted to hear that you enjoyed our service, found the location accessible to the beach, and appreciated having two nice pools to choose from. We're also pleased that you enjoyed our breakfast spread.Your positive feedback is a great encouragement to our team to maintain our high standards of service. We look forward to welcoming you back in the near future.Warm regards,

Response from Property: Dear Valued Guest,Thank you for sharing your lovely feedback about your recent stay with us. We’re thrilled to hear that you enjoyed our beautiful beachfront location and spacious, clean rooms. It’s also wonderful to know that our attentive and kind staff helped make your experience enjoyable.We appreciate your comments regarding areas that may need a bit of a refresh and have noted your suggestion for improving poolside service. Your feedback is invaluable in helping us enhance our guest experience further.We’re delighted that you found our central location convenient for exploring nearby restaurants, spas, and day trips. We look forward to welcoming you back for another relaxing holiday soon!Warm regards,

Response from Property: Dear Valued Guest,Thank you for sharing your thoughts about your stay with us. We’re pleased to know that you appreciated our prime beachfront location – it’s one of the highlights that many of our guests enjoy.We understand your comment regarding the need for some updates to enhance the experience further. Your suggestion is greatly appreciated, and we are continuously working to make improvements to our facilities.Regarding the check-in time, our standard check-in begins at 2 PM, but we always strive to accommodate early arrivals whenever possible, depending on room availability.We hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,

Response from Property: Dear Wolfgang Weis,Thank you for taking the time to share your review. We sincerely apologize that your stay did not meet your expectations. While we’re pleased that you enjoyed your excursions and the overall Krabi experience, we regret the shortcomings you experienced with our facilities.Your feedback regarding the condition of the Deluxe Double Room, as well as missing amenities, has been noted. We have shared your comments with our management team, and we will focus on addressing these concerns to enhance our offerings and ensure that all our accommodations meet the expected standards.We are glad to hear that the Pool Villas and surrounding gardens left a positive impression, and we will strive to ensure that the rest of our property reflects the same quality.We hope you’ll give us another opportunity in the future to provide you with the stay you deserve.Warm regards,

Response from Property: Thank you for your review of your recent stay with us in April 2024.We are delighted to hear that you enjoyed the spacious room with an outdoor balcony and found the swimming pools to be nice. It's great to know that you found it easy to access the beach and that our children's playroom added to your overall experience.Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

Response from Property: Dear Guest,Thank you for your review and for rating us 4.7! We are delighted to hear that you enjoyed our hotel, particularly the clean rooms and the convenient proximity to many dining options.Your positive feedback is greatly appreciated and encourages our team to maintain our high standards of service. We look forward to welcoming you back in the near future.Warm regards,

Response from Property: Dear Ralph Adam Stanhope,Thank you for your kind review. We're delighted to hear that you and your son enjoyed the poolside rooms and breakfast by the beach with the beautiful view of Thai boats passing by. It’s wonderful to know that our service met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,

Response from Property: Thank you for your positive review! We’re delighted to hear that you had an excellent experience at our resort and enjoyed the beachfront location. It’s wonderful to know that our environment and facilities met your expectations. We hope to welcome you back soon for another relaxing vacation.Best regards,

Response from Property: Dear Chichupski,Thank you for your excellent review and perfect ratings. We are thrilled to hear that you found our environment peaceful and clean, and that you had a wonderful stay in our Luxury Grand Room.Your positive feedback is greatly appreciated and serves as a great encouragement to our team to maintain high standards of service. We look forward to welcoming you back in the near future for another outstanding experience.Thank you once again for your kind words.Warm regards,

Response from Property: Thank you for sharing your experience with us. We're glad you enjoyed the location of our resort, but we're sorry to hear that other aspects of your stay did not meet your expectations. We apologize for the issues you faced, especially with the room view and the staff's behavior. Your feedback is valuable, and we will address these concerns to improve our service. We hope to have the chance to provide you with a better experience in the future.Best regards,

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused during your stay. We appreciate your honesty about the areas where we can improve, such as the condition of the property and the breakfast experience.Your comments about the breakfast buffet have been noted, and we will work closely with our team to ensure that the dining experience meets the expectations of our guests.We value your input and hope to have the chance to welcome you back in the future, providing an enhanced experience that reflects the true standards of our resort.Warm regards,

Response from Property: Dear Shlomi H.,Thank you for sharing your feedback about your stay at our hotel. We deeply apologize for the issues you encountered and the disappointment you experienced with our service and room quality.We are glad to hear that you appreciated our great location and beautifully decorated gardens. However, we sincerely apologize for the multiple room changes and the unresolved issues with water, air conditioning, and the shower. It is unacceptable that you had to endure such inconveniences during your stay, and we regret that our promises to fix these problems were not fulfilled.We understand your frustration and disappointment, especially considering you had booked a luxury, expensive room. Your feedback is invaluable, and we will use it to make necessary improvements to our services and facilities.We hope you might consider giving us another chance in the future to provide you with a much better experience.Warm regards,