Krabi Resort Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the comfortable interior of the villa, the variety of the buffet breakfast, and our excellent location with access to F&B, shopping, and the beach.We apologize for the inconvenience you experienced with the private pool and Jacuzzi not working. We regret that you had to request a transfer instead of our team taking the initiative. Your comments are valuable to us, and we will work on improving our service and responsiveness to ensure a better experience for our guests.Thank you for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.Warm regards,

Response from Property: Dear Sham & Reyna,Thank you for your review and for rating us 4.7! We are delighted to hear that you enjoyed our service, found the location accessible to the beach, and appreciated having two nice pools to choose from. We're also pleased that you enjoyed our breakfast spread.Your positive feedback is a great encouragement to our team to maintain our high standards of service. We look forward to welcoming you back in the near future.Warm regards,

Response from Property: Thank you for your review of your recent stay with us in April 2024.We are delighted to hear that you enjoyed the spacious room with an outdoor balcony and found the swimming pools to be nice. It's great to know that you found it easy to access the beach and that our children's playroom added to your overall experience.Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

Response from Property: Dear Guest,Thank you for your review and for rating us 4.7! We are delighted to hear that you enjoyed our hotel, particularly the clean rooms and the convenient proximity to many dining options.Your positive feedback is greatly appreciated and encourages our team to maintain our high standards of service. We look forward to welcoming you back in the near future.Warm regards,

Response from Property: Dear Chichupski,Thank you for your excellent review and perfect ratings. We are thrilled to hear that you found our environment peaceful and clean, and that you had a wonderful stay in our Luxury Grand Room.Your positive feedback is greatly appreciated and serves as a great encouragement to our team to maintain high standards of service. We look forward to welcoming you back in the near future for another outstanding experience.Thank you once again for your kind words.Warm regards,

Response from Property: Thank you for sharing your experience with us. We're glad you enjoyed the location of our resort, but we're sorry to hear that other aspects of your stay did not meet your expectations. We apologize for the issues you faced, especially with the room view and the staff's behavior. Your feedback is valuable, and we will address these concerns to improve our service. We hope to have the chance to provide you with a better experience in the future.Best regards,

Response from Property: Dear Shlomi H.,Thank you for sharing your feedback about your stay at our hotel. We deeply apologize for the issues you encountered and the disappointment you experienced with our service and room quality.We are glad to hear that you appreciated our great location and beautifully decorated gardens. However, we sincerely apologize for the multiple room changes and the unresolved issues with water, air conditioning, and the shower. It is unacceptable that you had to endure such inconveniences during your stay, and we regret that our promises to fix these problems were not fulfilled.We understand your frustration and disappointment, especially considering you had booked a luxury, expensive room. Your feedback is invaluable, and we will use it to make necessary improvements to our services and facilities.We hope you might consider giving us another chance in the future to provide you with a much better experience.Warm regards,

Response from Property: Dear Dhaval, Thank you for choosing Krabi Resort and for taking the time to provide your valuable feedback. We are glad that you appreciated our location, but we sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding the condition and maintenance of our rooms.We are actively working on improvements and renovations to enhance our room quality and overall guest experience. Your comments are crucial in guiding these efforts.Additionally, we acknowledge your concern about the staffing, especially in terms of luggage assistance. We are reviewing our staffing levels and service procedures to ensure that we can provide efficient and helpful service to all our guests.We value your feedback and hope to have the opportunity to welcome you back in the future to a refreshed and improved resort.Warm regards,

Response from Property: Dear Lunga, We are absolutely delighted to hear that you extended your stay with us because of your amazing experience at our resort. Thank you for your kind words about our tropical villa and its exceptional beauty. Your satisfaction is our utmost priority, and it's wonderful to know that we were able to provide you with a memorable stay.Our convenient location close to bars and restaurants is indeed a great feature, and we're pleased to hear that you found it to be convenient for your enjoyment.We can't wait to welcome you back for another extraordinary experience at our resort. If there are any special arrangements or requests you'd like to make for your next stay, please feel free to let us know. Your comfort and happiness are what we strive for.Once again, thank you for choosing us, and we look forward to your return.Warm regards,Resort Management

Response from Property: Dear Roomie, Dear valued guest,We sincerely apologize for the disappointing experience you had during your recent four-day stay at our hotel. We deeply regret that we fell short of your expectations, and we appreciate your feedback, as it helps us identify areas for improvement.We take your concerns seriously and will address them promptly:Staff Attitude: We are sorry to hear that some of our staff members did not provide the friendly and helpful service that we aim to deliver. We will conduct additional training to ensure that all our team members provide courteous and attentive service to our guests.Cleanliness: It is unacceptable that you found your room and the bath tub not clean. Our housekeeping team is dedicated to maintaining high cleanliness standards, and we will investigate this matter thoroughly to prevent such issues in the future.Renovation: We apologize for any inconvenience caused by the ongoing renovations, including the temporary closure of the swimming pool. We are committed to improving our facilities, but we understand that it can be disruptive, and we will work to minimize any inconveniences during this period.We appreciate that you mentioned our hotel's great location, and we hope that we can make your next stay with us a much more positive and enjoyable experience. Please consider giving us another opportunity to serve you and demonstrate the improvements we have made.If you decide to stay with us again, please do not hesitate to reach out to our management team directly, and we will do our best to ensure a more satisfying visit.Thank you for your feedback, and we value your input as we work to enhance our guest experience.Sincerely,Krabi Resort Management

Response from Property: Thank you for your feedback. We're glad to hear you enjoyed the service and location. We acknowledge your comments about the property needing an update and will take this into consideration as we strive to improve our facilities. We appreciate your input and hope to welcome you back in the future.

Response from Property: Dear Kaytoday, Thank you for taking the time to leave a review of your recent stay at our resort. We're thrilled to hear that you had a great experience and found your stay comfortable and clean. Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service and accommodations.If you have any specific comments or suggestions for us to further enhance your future stays, please don't hesitate to share. We look forward to welcoming you back to Krabi Resort in the near future and providing you with another outstanding experience.Warm regards,Resort Management