Hotels near Heimatbrunnen, Krefeld

Can I add a pair of slippers?

There really is nothing physically wrong with this property. A nice looking property that is not really old and with decent facilities. Guest rooms are a bit small but appropriate for the Mercure brand and quit well appointed and A/C that works. No, the issues are all related how this property is run. The rooms, especially the bathrooms are simply not clean, with dirty toilets and mold on the tile. The wall mounted shampoo container was empty upon arrival and never replenished. If one takes a closer look at the overall quality of housekeeping in the rooms, once comes to the conclusion that it really is quite terrible. The carpets in the public areas are dirty and in desperate need of shampooing or replacing. The property has a ” great room” that is used for meetings and get togethers. But it is also used for screaming children early in the morning, although this room is surrounded by an atrium arrangement with many guest rooms. Net, net - this property needs to either step up or find a new management company. The only positive I can come up with is that the front desk staff is friendly and helpful.

Wir waren hier mit Freunden um einen Geburtstag in der Nähe zu feiern. Das Hotel liegt in einer industriell genutzten Gegend etwas abgelegen. Es ist deswegen ausgesprochen ruhig in der Gegend. Das Haus ist recht neu und funktionell eingerichtet. Die Zimmer sind recht gross und sauber und die Betten sind bequem. Das Frühstücksangebot war nicht sonderlich reichlich, aber ausreichend. Zum Hotel gehört ein beschrankter Parkplatz für 12 Euro, den benötigt man nicht unbedingt, es gibt in der eher einsamen Gegend auch kostenlose Parkmöglichkeiten. Das Hotel wird mit minimalem Personaleinsatz betrieben, das war kein Nachteil. Alle Mitarbeiter, mit denen wir Kontakt hatten, waren ausgesprochen freundlich und hilfsbereit. Für etwas unter 100 Euro haben wir eine sehr gute Übernachtung erhalten.

It is one of those peculiar hotels that serve one purpose only - in this case it is staying for one night when you change planes. The hotel offers everything that is necessary in this case - it is located across the street from the airport, you really can't miss it (the route is well marked all the way). It offers quiet rooms with no view and (probably, my plane was very early so I missed it) breakfast in the morning. I can't comment on how it looks from the outside as I arrived at night and left before dawn but also because it is located on the top floor of a multilevel car parking.

I didn't expect this hotel next to the airport to be so good. It is spacious, bright and comfortable, and the lobby is also very bright. I used to live next to the Sheraton, but now it seems that the Sheraton is so bad. . .

Great hotel situated by the Marina/harbour and ideally placed for the city centre. Exceptionally clean and very comfortable hotel. Excellent and varied choice breakfast buffet. Staff went out of their way to be helpful and very friendly. Would have no fears about recommending this hotel.

I stayed in this hotel on a business trip. The hours of the breakfast on Sunday are terrible (7-10am). Nothing else is open for breakfast near the hotel. They need to stay open later. The front desk staff are very rude. On my 3 interactions with them, they could care less about the needs of a guest. I am a Hilton Diamond member and Marriott Titanium member and am use to a hotel that focuses on customer service. Even simple things like towels are a problem here. There was no iron or ironing board in the roof so I called the front desk. The woman said they have them at the front desk and to come down and retrieve it. I went immediately down and was told sorry, they don't have anymore. Good luck getting washcloths. The website claims that guests and hotel staff are required to wear masks in all public areas. However, ever single time I passed by the front desk, regardless of time or who was behind the desk, the front desk clerks were NEVER wearing their masks. The hotel would NOT recommend staying here!

The rudeness of a young staff member spoiled our stay at this lovely hotel. Started off at checking in a young man at the checking desk handed in a piece of paper to my husband asking him to sign that without explanation what it was. Next he asked my husband to put his credit card to pay for a stay. Although my husband said he had already paid for the 3 night stay, the boy asked him again to put the card in the card reader which my husband did. After repeating that the stay had been already paid for the young man checked on his computer and asked his colleague for help (cancelling transaction?)he also said that it was nothing to worry about. Then I suggested that we had to check next time whether customer has already paid or hasn’t- so with a very cold face he told me off for my attitude saying that everything was going to be ok. Thanks God we had more money than what was locked on the bank account otherwise we would be in trouble. When I suggested that little ‘I’m sorry’ would help the situation the young member of staff said he did not have anything to apologise for. Not at all a warm welcome in the very beginning made us feel very disappointed and me and my hubby would not recommend staying at the Moxy Hotel. The staff that we met next morning was nicer and helpful, continental breakfast was good and hotel’s design is quirky and has many comfy places to lounge. There is an AppleMac with the internet which is very helpful when exploring things to do in Düsseldorf. Our room was cleaned every day, the hotel seems to be quite a clean place although there is a one friendly mouse running between seats in the lounge.