Pullman Kuala Lumpur City Centre Hotel & Residences

When I arrived on the first night, it was late, and the hotel front desk didn't speak Chinese. However, using Doubao and the order, I managed to check in smoothly. But the room was really bad and old. The air conditioning was an old model, giving it a vintage feel, and there were even dirty stains on the bed sheets. At that moment, I just wanted to leave. Being in a foreign place and not speaking English, I endured it. It was severely inconsistent with the pictures. I wanted to book another hotel and contacted Ctrip, staying up all night communicating with them, hoping to get some refund so I could book a different hotel. The communication was difficult for a long time, but then the next day at noon, a front desk staff member who spoke Chinese helped us change rooms, which finally resolved the issue. A higher floor would be a bit better, and if it had been renovated, it would have been more normal. It was worse than hotels costing over 200 yuan in China. I had breakfast for all 3 days, and only ate it once because it was just okay. In short, during the day, having a Chinese-speaking front desk made communication easier, and the room they gave us after we talked to the hotel was acceptable. Everyone, if you're booking a room type, definitely choose a slightly more expensive one. Don't go for the cheap ones, otherwise it will be a nightmare. The location is good though.

The location is excellent, just a three-minute walk to Pavilion, which is super convenient. It's an apartment-style hotel. My only minor complaint is the lack of a washing machine. Also, I wouldn't recommend the end rooms; the air conditioning unit makes a really loud humming noise.