Hotels near Pantai Pelindung, Kuantan

This is the fourth time i stay at this hotel...i really love to stay here.Room is clean, pool and beach also very nice. But this time when i came i was accidentally booking for executive room with view garden so i requested to change to sea view but the room is full. Ok, so i agreed with the room but requested to higher floor so i can have a nice view or partial sea view, but when I come to my room, i got a room with this. It's really annoying, and the staff who attended also not really helpful and friendly.Room no 4401..

Hotel room is spacious, however the shower room hot water is not functioning. Maintenance staff suggest using bath tub for shower. Request morning wake up call on 6 am. I got my morning call to my handphone after check up at 7am

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.

Overall stay was alright , staff was very friendly and breakfast was basic but good at the price we paid . Only thing is the room which we stayed in was clean but very old , compared to the picture where some of the other rooms were already refurbished with carpet and also new toilets . The wooden toilet door frames were already rotting in our room . Travelled with a young kid of 4 years old , but the window insulation was pretty bad as we were facing the back nearby a mosque and we could hear the speakers up to 1030pm and then again at around 530am . Really need to improve on that to enable a good quiet sleep .

Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Hotel GM is clean and is situated near the city center. Around the place, you would find plenty of eateries and restaurants. A recommended stay for business travelers and family trips.

Had a great overall experience. The service provided by the staff was excellent; they were attentive, friendly, and responsive to our needs throughout our stay. The check-in and check-out processes were smooth, with a helpful video shared by the operator that made everything straightforward for those who can follow instructions well. However, it might be challenging for those who prefer not to read detailed instructions. One of the major highlights was the hotel's location, which is conveniently close to various attraction spots. My unit had a beautiful view facing the sunrise area, adding a special touch to the stay, although I regretfully missed the opportunity to catch the sunrise moment. The unit itself was clean and well-maintained, providing a comfortable environment. However, the small room, which I believe was a storeroom, was only equipped with a fan and became quite hot, making it uncomfortable for anyone to sleep in unless the door was left open. In summary, my stay was enjoyable thanks to the excellent service, prime location, and cleanliness of the unit. With some improvements to the small room's ventilation, the hotel could offer an even better experience for its guests.

Good points - Clean room. Clean bathroom. Bed was comfy. Bedsheets was nice and clean. Bath towels were clean and fluffy. Plenty of lifts. Shower was hot. Breakfast buffet was expected for the price paid. Bad points - Room was small. Had a full length window facing another block of rooms. Unable to open the glass window. Aircon was not cold - woke up a few times feeling hot. Unable to control the aircon. Bath mat was not provided. Carpet in the corridor outside looks like it has not been vacuumed for months. Keycard was a bit difficult to work - had to keep swiping it to open the door.

The building as a whole is quite run down but this THM unit is properly maintained. Owner is good. Twin beds are placed in the room with attached toilet. Should be the other way around. Refundable Deposit - MYR300. Pool very crowded over the weekend