Hotels near Surau Bukit Istana (Kuantan), Kuantan

Good points - Clean room. Clean bathroom. Bed was comfy. Bedsheets was nice and clean. Bath towels were clean and fluffy. Plenty of lifts. Shower was hot. Breakfast buffet was expected for the price paid. Bad points - Room was small. Had a full length window facing another block of rooms. Unable to open the glass window. Aircon was not cold - woke up a few times feeling hot. Unable to control the aircon. Bath mat was not provided. Carpet in the corridor outside looks like it has not been vacuumed for months. Keycard was a bit difficult to work - had to keep swiping it to open the door.

We spent two nights here on business and I must say that everything was excellent. The location of the hotel is quite close to my destination as well as some other business centers in the city. As for the room, even though being small, but it is excellent and surprisingly comfortable. I would definitely recommend this hotel to others having a business trip. However, this hotel might not suit those enjoying a family trip due to its limited room space

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Never doubt about E Red Hotel because ive stay in their hotel in Bukit Mertajam last week, when i found out there have E Red Hotel in Kuantan i straightaway booked with a second doubt! Good job on the management and all the team members from E Red Hotel

this could be the top 1 or 2, best hotel in Kuantan. The staff service is good. room very clean, breakfast is nice and variety, a lot of delicious foods. will be here again

Overall stay was alright , staff was very friendly and breakfast was basic but good at the price we paid . Only thing is the room which we stayed in was clean but very old , compared to the picture where some of the other rooms were already refurbished with carpet and also new toilets . The wooden toilet door frames were already rotting in our room . Travelled with a young kid of 4 years old , but the window insulation was pretty bad as we were facing the back nearby a mosque and we could hear the speakers up to 1030pm and then again at around 530am . Really need to improve on that to enable a good quiet sleep .

I really really loved the ambience of the hotel and the view of my hotel. It could be a little hot as the lobby and the hall did not have air-conditioning but the room and the view were definitely worth every penny. The room was really cozy and comfy with the studio apartment setup. The breakfast was so so because I was hoping for some local cuisines but couldn’t find any. It was quite far away from town area and nothing much around the vicinity but I still think it’s worth it with the views.

Was a decent stay. Have small complaint. Bathroom drain very slowly, I had to pause my shower to avoid water level build up. The sofa , so much stain, disgusting.

I spent 3 days 2 nights here with my family for vacation. From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The process, from unloading our luggage to checking in at the reception, was smooth and efficient. The porter and reception staff were polite and beaming with smiles. We stayed in a studio room, as we needed more space for our active child to move around. The room was in tip top condition—spacious, newly renovated with chic design, and maintained at the highest level of cleanliness. I would say, what you see on Trip is exactly what you get! I want to give special recognition to the Swiss Care team, especially a sweet and polite lady named Sihma (Swiss Care #1), who promptly and efficiently responded to all of our calls. She went the extra mile to ensure all our reasonable requests were met. The swimming pool attendants were diligent in their duties, ensuring the safety of all swimmers. Syed Lukman is one of them. The breakfast provided was consistently replenished to accommodate all diners. I especially enjoyed the nasi lemak on the second day—the meat was tender, perfectly spiced, and juicy. Kudos to the chefs and café staff for their excellent skills! I also noticed that a few middle-aged Malaysian aunties were employed as part-time workers in the café during the busy weekend. Despite their age, they worked efficiently and professionally. I think this is a commendable practice, providing job opportunities while boosting the local economy. The lobby and main facilities were a bit run-down, but I didn’t mind since they are currently undergoing upgrades, which are expected to be completed by next year. I’m excited to return when the renovations are finished!

The resort is nicely set up. Lots of trees and those who love nature wld definately love this place. The issue is the staff are mostly new and without much knowledge and not much sure they are properly trained/guided. Some whom are locals, don’t seem to be able to speak proper English. The restaurant is always infested with flies. Be careful of what u eat there. During my few days there for bfast, there were flies everywhere. Flies were dancing here and there on the food and our table. Some of their food is not covered and even their staff saw it but like just cldnt be bothered. Food taste is just ok only. Bicycles for free to use. But not maintained with many spoilt and useable. The room was ok. Spacious n clean. The villa’s pool was a bit dirty. I wonder how often they clean the pool. I understand sometimes leaves and other debris will drop in but it was dirty. Luckily upon my complaint, the staff came quickly to clean it, though wasn’t properly cleaned. The pool’s metal railing steps were moldy. The resort is big with beautiful landscapes. but sadly not properly maintained, not well kept. One can see debris and fallen leaves which were there for many days unattended. They seem to be lacked of staff to do the cleaning or at else, sweep it. It sad to see such beautiful resort to end up like tis.