Sotetsu Grand Fresa Kumamoto

Sotetsu Grand Fresa Kumamoto Reviews

Sotetsu Grand Fresa Kumamoto

2 Chome-2-23 Shimotori, Kumamoto, JapanView Hotel Details
Sotetsu Grand Fresa Kumamoto
Sotetsu Grand Fresa KumamotoSotetsu Grand Fresa KumamotoSotetsu Grand Fresa Kumamoto
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Sotetsu Grand Fresa Kumamoto Guest Reviews

4.7/5
Amazing
311 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(311)
Positive reviews(309)
Reviews with photos/video(87)
Near shopping area(68)
Convenient for shopping(56)
Awesome amenities(37)
Large rooms(33)
Tasty food(20)
Would stay again(9)
Perfect for business trips(4)
Delicious buffet(4)
Negative reviews(2)
Seng Chean
Comfort Double Room-Non-Smoking
Stayed in Apr 2024
Couples
11 review
4.5/5
Great
Posted on Apr 7, 2024
Great location, closer to Kumamoto Castle, shopping and restaurants. Hotel is big and clean. The only concern is the car park , no nearby parking and very expensive. Always consult the hotel staff for a discount car park area , within 5 minutes walking distance.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very happy to hear that you were satisfied with our location and facilities.We apologize for any inconvenience caused by the parking lot.We look forward to your next visit.front staff
明明
Comfort Double Room-Non-Smoking
Stayed in Jan 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Amazing new hotel located at the 下通 and near Sakura machi. Price is very very reasonable and spacious rooms with lots of amenities provided. Most reputable restaurants are nearby. Shopping is even better cos it’s located in the heart of Kumamoto City.
6/12
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are glad that you were satisfied with our location and new facilities, and that we were able to assist you with your trip.We look forward to your next visit.front staff
Guest User
Superior Double -Non-Smoking(2 Adult)
Stayed in Jan 2024
Couples
7 review
4.7/5
Amazing
Posted on Jan 20, 2024
The location of this hotel is very convenient. Just take the airport bus to Sakuragicho Terminal. The upper floor of the base is a large department store, which sells clothing, food, housing, international brands, local specialties, etc. It only takes 6-8 minutes to walk through the Shinmachi Street shopping street. To the hotel, you pass by various shops and restaurants. The hotel is newly built and has a simple style. The lobby is fresh and comfortable. The staff are very polite and you can check in by yourself. The customer floor is bright and clean. The room area is about 20 square meters. It is equipped with 2 chairs and a small dining table for easy shopping and eating back in the room. The room is fully equipped with daily supplies. The best thing is that the room has independent air conditioning with cooling/heating provided! We stayed for 5 nights and both of us said we were really satisfied and liked it. Hope to stay again in the future!
6/13
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very happy that you were satisfied with your stay for 5 nights.We are honored to hear that the location, staff response, and facilities met our customer's needs.We will continue to strive to meet the expectations of our customers.We look forward to your next visit.front staff
可愛的寶
Superior Twin-Non-Smoking(3 Adult)
Stayed in Jan 2024
Friends
10 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The place was super good!! very convenient to the shopping mall. just next to 7-11 and family mart. near to the castle. The hotel was clean and provided travel set. The room was clean. I can understand the room is small but enough for three people. will stay again if i come here.
Response from Property: Thank you very much for using Sotetsu Grand Fresa Kumamoto.We are very happy that you were satisfied with our location and facilities during your stay.It feels a little cramped for 3 people, but I'm glad you had a good time.We will continue to strive to meet the expectations of our customers.We look forward to your next visit.front staff
Ronnie
Comfort Double Room-Non-Smoking
Stayed in Jun 2024
Couples
17 review
4.0/5
Very Good
Posted on Jun 30, 2024
Location was great, can use nearby parking lots at discounted price by showing the front desk your parking entry ticket, very close to the attractions. Although the breakfast isn't bad, not completely sure if the price justifies it.
Response from Property: Thank you for choosing our hotel.We are honored that you praised our location.We are glad that you are satisfied with your stay in Kumamoto.We sincerely look forward to welcoming you again.Frontdesk
Visit Y.
Standard Twin Room-Non-Smoking
Stayed in Jun 2024
Family
7 review
4.7/5
Amazing
Posted on Jun 21, 2024
Nice breakfast in Japanese style with Kumamoto dishes. Spacious room, clean & comfortable. Good lighting in the room. Great location. Feel like water for bath and drink are special than other hotels.
Guest User
Comfort Double Room-Non-Smoking
Stayed in Jun 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 15, 2024
The location is very good. The only bad thing is the room is a bit small for us but this is not a problem. I will stay in this hotel when I visit Kumamoto next time.
Response from Property: Thank you for staying at our hotel.We are grateful for your valuable feedback.We look forward to welcoming you again.Frontdesk
Albert Jr
Comfort Double Room-Non-Smoking
Stayed in May 2024
Solo travelers
32 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Excellent hotel. Location is right around from the shopping areas. Rooms were actually quite big for Japanese business hotel standards and I like the fact that they had a microwave on my floor plus amenities basket so I didn't have to go back down to the lobby if I needed more. TV was nice and big hanging on the wall and was a smart TV equipped with YouTube , Netflix and Hulu if you wanted to sign I use your account. Price was also very reasonable. Highly recommend
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very pleased that you were satisfied with the location, room, and amenities.We appreciate your recommendation.We will continue to strive to meet your expectations.We look forward to welcoming you again.Front desk staff
Min0630
Comfort Double Room-Non-Smoking
Stayed in May 2024
Family
4 review
4.7/5
Amazing
Posted on May 31, 2024
The room is clear and the facilities are new. The breakfast is fabulous too! I had a good stay here!
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very pleased that you were satisfied with the location and the room.We will continue to strive to meet your expectations.We look forward to seeing you again.Front desk staff
Anonymous User
Comfort Double Room-Non-Smoking
Stayed in May 2024
Friends
7 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Nice location, all of the facilities in room are better than I thought. EXCELLENT trip!
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very pleased that you were satisfied with the location and the room.We are pleased that you had an enjoyable trip.We will continue to strive to meet our customers' expectations in the future.We look forward to seeing you again.Front desk staff
Kan Travels
Comfort Double Room-Non-Smoking
Stayed in Mar 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The hotel is located right next to the shopping streets, full of good food options and it’s very comfortable, room is spacious for this price in Japan. Has coin laundry and amenities were good quality stuffs.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very happy that you were satisfied with our location and facilities.We will continue to strive to improve our services.We look forward to seeing you again.front staff
Orangeboya
Superior Twin-Non-Smoking(2 Adult)
Stayed in Nov 2023
Family
26 review
4.2/5
Very Good
Posted on Nov 6, 2023
The air-condition is good, location good, many restaurant nearby
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very happy that you were satisfied with our facilities and location.We will continue to strive to satisfy our customers.We look forward to your next visit.front staff
Guest User
Deluxe Twin -Non-Smoking(2Adult)
Stayed in Jan 2024
Friends
2 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Highly recommended
Response from Property: Thank you for staying at Sotetsu Grand Fresa Kumamoto.We are very happy to hear that you were satisfied with our service and to recommend it to you.We look forward to your next visit.front staff
Donuttdn
Superior Twin-Non-Smoking(3 Adult)
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Room is good, not too small. It has a space to open 2 24" baggage.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very happy that you were satisfied with the location and the room.We are also honored to receive such a high rating.We will continue to strive to meet our customers' expectations.We look forward to seeing you again.Front desk staff
Guest User
Superior Double -Non-Smoking(2 Adult)
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Excellent location just few mins walk away to the 櫻町站 and big shopping mall. Highly recommended, will definitely revisit again.
Response from Property: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very happy to hear that you enjoyed our convenient location.We are also grateful for your high evaluation.We look forward to your next visit.front staff