Orange Hotel (Kunming Changshui International Airport Branch) Reviews
Orange Hotel (Kunming Changshui International Airport Branch)
Building 2, Changshui Hangcheng Dabanqiao Subdistrict Office, Konggang Avenue, Guandu District, Kunming, Yunnan, ChinaView Hotel Details
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Orange Hotel (Kunming Changshui International Airport Branch) Guest Reviews
4.8/5
Excellent
1742 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1742)
Positive reviews(1718)
Reviews with photos/video(279)
Offers pick-up/drop-offs(484)
Close to airport(188)
Delicious breakfast(173)
Friendly front desk staff(156)
Easy to get around(154)
Perfect for business trips(45)
Nice toiletries(19)
Negative reviews(24)
Sandy
Moon Glow Twin Room
Stayed in Jan 2025
Family
9 review
Posted on Jan 19, 2025
The rooms air conditioning are not working, rooms are noisy, rooms cleaners are helpful and polite:) very close to airport, far away from central.
Response from Property: Dear guest: Thank you very much for choosing our hotel and sharing your stay experience. We apologize for the air conditioning failure and noise problem. This is definitely not the service we expect you to experience. The hotel has arranged professionals to fully inspect the air conditioning system and has developed an improvement plan for the noise source. It will be implemented as soon as possible to ensure that subsequent guests have a quiet and comfortable stay environment. I am glad that our advantage of being close to the airport has provided convenience for your travel, and the enthusiasm of the room aunt has also been recognized by you. This is an honor for our team. If you want to be closer to the city center next time you travel, we can also recommend nearby hotels to help you plan a more suitable itinerary.
Thank you again for your feedback, and I look forward to having the opportunity to make up for this shortcoming in the future and give you a perfect stay experience.
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Hellen
Family Room
Stayed in Apr 2024
Family
2 review
Amazing
Posted on Apr 18, 2024
Recommended for transit, its easy and get free airport pick up and drop off, facilities also great, there are also gym & laundry,
Response from Property: Smile on the face, service in the heart. Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
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Guest User
Moon Glow Twin Room
Stayed in Oct 2024
Couples
5 review
Very Good
Posted on Oct 24, 2024
Orange Hotel is very clean and we stayed in a non-smoking room as requested. The facilities in the room are decent and modern. It is convenient since we arrived in Kunming late at night and this hotel served as a good place to rest since the public transport (metro) stopped running by the time that we arrived. If you are sensitive to bright lights, I would have to mention that my sleep was affected by the bright lighting panels at the bedside (the panel to switch on the lights in the room are illuminated the entire time) and also the automatic lights (motion sensor) flicker on from time to time when I flip to the side during my sleep. I understand that the intention is to enable guests to be able to easily navigate the room in the middle of night (especially when they want to get up and go to use the bathroom), however in my case, it ended up affecting my sleep. A way to get around that would be to use a pillow or blanket to cover the lighting panel to ensure that its brightness will not affect your sleep.
It would have been convenient to have the hotel's wechat number in advance to organsie the airport shuttle transport. I had to contact the hotel's number by phone call and luckily we could because we had some minutes of calls enabled by roaming otherwise you will have to end up calling a ride/taxi to the hotel yourself. All in all, I would say it offers value in terms of price and if you just need to stay in a hotel near the airport, it does offer you what you need.
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Response from Property: Smile on the face, service on the heart. Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
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Daniel Luke
Moon Glow Double Bed Room
Stayed in Aug 2024
Couples
33 review
Posted on Aug 23, 2024
Let's start, should offer airport pick up service, called to arrange then we got a phone call to say they can't pick us up therefore make your own way to the hotel and we will refund the taxi, however it was very very hard to get a taxi because the location is close therefore wasted nearly 1 hr at 01:00 to get a short ride to the hotel.
The bed is very very uncomfortable because it's on a wood board with no support, therefore woke up a few times in agony plus the road is loud, quite terrible to be honest and breakfast -----/ YUCK!!! Should be ashamed of yourselves serving cold inedible food...
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Response from Property: Dear distinguished guest, we are deeply sorry for the bad check-in experience you had. From 8pm to 1am, it is the peak time for airport pick-up. The hotel driver takes a long time to go back and forth to the hotel. We are afraid that you will have to wait too long at the airport, so we suggest you take a taxi to the hotel, and the hotel can reimburse you. If you cannot get a taxi due to the short distance, we can also contact the driver with the shortest time to pick you up. You may have to wait for more than 20 minutes. The hotel is located outside the Bogang Modern Plaza. There is a national highway with many vehicles, so the room sound insulation function has been added, and the room is also equipped with earplugs for you to use. We apologize again for the trouble and inconvenience caused to you during your stay. I wish you a happy life!
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Anonymous User
Moon Glow Twin Room
Stayed in Jan 2024
Travel with friends
11 review
Outstanding
Posted on Mar 22, 2024
Good stay for a night for next day early flight. Great location! Free airport transfer. Overall great!
Response from Property: Life is a journey of mountains and rivers. If your heart is ordinary, the sun will shine everywhere, and you will be able to walk calmly and safely even on the longest road! Xiaoju will always accompany you on the ordinary journey of life, hoping to bring you more beauty and splendor!
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Loy Choi Khuan
Moon Glow Double Bed Room
Stayed in Jun 2024
Family
3 review
Very Good
Posted on Jul 1, 2024
The hotel provides airport transfer which is good for travellers. The front desk staff are friendly. The room is clean.
Response from Property: 雲想衣裳花想容，春風拂欄露華濃。昆明這麼美，您就不要走呀，不然小桔會想。期望您再來時藍天依舊，每天都有一個好心情。
Parima
Moon Glow Twin Room
Stayed in May 2024
Travel with friends
7 review
Outstanding
Posted on Jun 7, 2024
Very friendly and helpful staff although they didn’t speak much English. They tried their best to help and provide suggestions and all. Hotel is very close you airport so perfect for early departure/ late arrival and free airport transfer was the best part- just add the 2nd phone number for wechat.
Response from Property: .微笑在臉，服務在心。尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Moon Glow Twin Room
Stayed in May 2024
Travel with friends
1 review
Very Good
Posted on May 27, 2024
We had an early flight to return to Singapore on 21 May 2024. We booked the 4:30am shuttle from the hotel to the airport. There were two ladies at the front desk that morning and the one wearing a light blue jacket was very rude to us. She should not be assigned front desk duties as she has no sense of customer service and replies rudely. Everything about the hotel was good but it was such a pity that the hotel has a staff with no basic manners.
Response from Property: Hello, distinguished guests! Xiaoju is deeply sorry for the inconvenience caused to you. After seeing your feedback, we will re-strengthen the training of front desk staff and impose penalties. Xiaoju is very sorry for the dissatisfaction caused to your trip, and thank you very much for your timely response. Let us know, Xiaoju sincerely hopes that you can witness our progress with Xiaoju, and we look forward to your visit again! wish you a happy life!
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Selly❤️ Trips
Moon Glow Double Bed Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 17, 2024
Room is clean & big
Response from Property: Every smile is fixed in the retrospect of that encounter. If a hotel is a way of meeting, then the friendship after entering the store is truly eternal. When you feel satisfied and happy with our service, we are also We are sincerely happy, deeply touched by your praise and your good comments, and wish you happiness every day!
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Anonymous User
Moon Glow Double Bed Room
Stayed in Apr 2024
Couples
11 review
Outstanding
Posted on Apr 5, 2024
Value for money! Hotel was clean & had all the basic amenities. You can arrange pick up and drop off via wechat.
Response from Property: Life is a journey of mountains and waters. If your heart is ordinary and the sun is shining everywhere, you will walk calmly and peacefully no matter how far the road is! Xiaoju will always be with you in the ordinary journey of life, hoping to bring you more beauty and brilliance!
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Lihoey
Moon Glow Double Bed Room
Stayed in Mar 2024
Solo travelers
2 review
Outstanding
Posted on Apr 1, 2024
Excellent choice for a stay near the international airport. Staffs are professional, breakfast buffets are delicious, and the rooms are clean and new.
Response from Property: Smile on the face, service on the heart. Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
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Kevin Boo
Family Room
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 16, 2024
Very good location. Very nice and spacious family room. Heated toilet seats, sensor activated lighting and remote controlled curtains. Largest TVs I ever seen in hotels.
Provides airport drop off and wake up service. Orange scented toiletries are very nice.
Response from Property: 最親愛的朋友，對於我們而言夢想讓我們一直保持着高昂的氣勢跌跌撞撞的走到現在，親對於小桔的建議與意見，都是我們進步路上最好的鞭策，您放心，我們將全力以赴，用心做到最好。
Guest User
Moon Glow Double Bed Room
Stayed in Jan 2024
Couples
12 review
Amazing
Posted on Jan 15, 2024
Among all the accommodation in this trip, Orange Hotel is the best Hotel. I will book Orange Hotel chain for my next future China trip.
Response from Property: 有朋自遠方來，不亦樂乎，您的肯定是我們最大動力，您的笑容是我們付出辛勤汗水後最大的回報，衷心期待您的再次光臨
Linette
Moon Glow Double Bed Room
Stayed in Dec 2023
Solo travelers
2 review
Outstanding
Posted on Jan 1, 2024
Love the place! Clean and has everything you'll need for a good night sleep. The breakfast spread was good too! Have booked another two nights for the rest of my stay. Highly recommend!
Response from Property: 微笑在臉，服務在心。尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Family Room
Stayed in Mar 2024
Family
16 review
Outstanding
Posted on Apr 2, 2024
Convenient location and great for catching early flights
Response from Property: Life is a journey of mountains and waters. If your heart is ordinary and the sun is shining everywhere, you will walk calmly and peacefully no matter how far the road is! Xiaoju will always be with you in the ordinary journey of life, hoping to bring you more beauty and brilliance!
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