To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(3041)
Positive reviews(2978)
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Convenient location(521)
Delicious breakfast(420)
Friendly front desk staff(250)
Located downtown(98)
Delicious buffet(44)
Awesome gym(36)
Average lighting(32)
Secluded lake view(27)
Negative reviews(63)
KL
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Simple and nice. Receptionists are helpful
Located near CuiHu garden and with convenient eatery around.
Response from Property: Dear guest, thank you very much for choosing to stay at Grand Park Kunming and taking the time to comment on the hotel. As an old five-star hotel in Kunming, GPKM always upholds the highest standard of service to welcome everyone from afar. coming guests. Thank you for your recognition of the hotel service, look forward to your visit again, and wish you a happy life.
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ET10ET
Superior Double Room
Stayed in Dec 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Walking distance to green lake. Hotel reception provides baguette for free so that you can use it to feed the seagulls at green lake. Staff is very accommodating and friendly as well. They helped me to receive my taobao parcels and recommended places that I can visit, not just in kunming but for my next leg in dali as well. Super clean and spacious room. Love it.
Response from Property: Dear guest, thank you very much for choosing to stay at Grand Park Kunming and taking the time to comment on the hotel. As an old five-star hotel in Kunming, GPKM always upholds the highest standard of service to welcome everyone from afar. coming guests. Thank you for your recognition of the hotel service, look forward to your visit again, and wish you a happy life.
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Anonymous User
Superior Double Room
Stayed in Jul 2024
Business travelers
36 review
3.0/5
Posted on Aug 4, 2024
A very old hotel, very small TV (guess is a 21') given the room size ration. Light switches are not centralised, need to walk around the whole room to off all lights. Requested for high floor in reservation but was assigned lower. Was woken up by car horns around 7+am, requested for higher floor room the next day but given a 'roll eye' attitude. Disappoitment for a Grand Park group.
Response from Property: Dear customer, I'm sorry that I didn't give you a perfect stay experience. Thank you for your questions. The hotel will upgrade facilities and maintain them every year. We will actively update them to provide customers with a more comfortable and warm stay. Environment; regarding service, we have given feedback to relevant departments. The hotel will strengthen the training of service personnel and continuously improve service levels to ensure high-quality service standards for every customer. We will work harder to improve ourselves and hope to improve ourselves in the near future. We hope to see you again in the future and wish you a happy life!
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Joel Mark
Deluxe Double Room
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Great location. Close to Green Lake Park. Great breakfast with both western and Asian entrees. We had a room on an upper floor with great views. We would happily stay here again.
Response from Property: Distinguished guest, thank you very much for choosing to stay at Grand Park Kunming. The hotel is located on the bank of Cuihu Lake, close to the Army Lecture Hall Historical Museum. Surrounded by major business districts, it is convenient for your transportation, shopping and travel! We are honored to hear your praise for the hotel's location. We sincerely look forward to your visit again and wish you a happy life~
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Guest User
Superior Room (2 Beds)
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Luxurious, and walking distance to Green Lake Park, shops, eateries and the mall on the main road.
Response from Property: Distinguished guest, thank you very much for choosing to stay at Grand Park Kunming. The hotel is located on the bank of Cuihu Lake, close to the Army Lecture Hall Historical Museum. Surrounded by major business districts, it is convenient for your transportation, shopping and travel! We are honored to hear your praise for the hotel's location. We sincerely look forward to your visit again and wish you a happy life~
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MYZ888
Superior Room (2 Beds)
Stayed in Jun 2024
Family
2 review
3.7/5
Posted on Jul 8, 2024
Exhaust fan in bathroom didnt work, no one was sent to fix even after calling and requesting the front desk to do so three times.
Fitness room central AC wasnt turned on until I called in to ask... Seems dangerous considering none of the windows can be opened to let in fresh air.
Response from Property: Dear customer, we are sorry that we did not give you a perfect check-in experience. Regarding the service issues you reported, we have provided feedback to the relevant departments. The hotel will strengthen the training of service personnel and continuously improve service levels to ensure high-quality service levels for every customer. At the same time, the exhaust fans in the hotel bathrooms will be unified regularly. Ventilate to ensure comfort and air circulation. We will work harder to improve ourselves and hope to provide you with better services in the near future. Wish you a happy life!
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Guest User
Superior Room (2 Beds)
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 23, 2024
First time using Trip.com for booking, it is really user friendly and easy to use. Will recommend friends to use this platform..
Response from Property: 尊貴的客人,非常感謝您選擇入住昆明君樂酒店,並抽出寶貴的時間對酒店做出評論。很榮幸看到您對酒店的認可~我們真誠期待您能再次光臨,祝您生活愉快~
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Location is great. Near to green lake park.
Response from Property: Dear guest, thank you very much for choosing to stay at Grand Park Kunming and taking the time to comment on the hotel. As an old five-star hotel in Kunming, GPKM always upholds the highest standard of service to welcome everyone from afar. coming guests. Thank you for your recognition of the hotel service, look forward to your visit again, and wish you a happy life.
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Philip James Allardice
Deluxe King Lake Room
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 18, 2024
Good service, English speaking staff, and tasty breakfast great location walking distance to most tourist spots basically. Stayed here before and will stay here again 👍
Response from Property: 尊貴的客人,非常感謝您選擇入住昆明君樂酒店,並抽出寶貴的時間對酒店做出評論。很榮幸看到您對酒店的認可~我們真誠期待您能再次光臨,祝您生活愉快~
Habib
Superior Double Room
Stayed in Apr 2024
Solo travelers
20 review
4.5/5
Great
Posted on Apr 10, 2024
The hotel staff were very helpful. Breakfast was very good. The location was good except for the nearest subway station on a tortuous path.
Response from Property: 尊貴的客人,非常感謝您選擇入住昆明君樂酒店,並抽出寶貴的時間對酒店做出評價,昆明君樂酒店秉持最高標準的服務水平迎接每一位遠道而來的客人,感謝您對酒店服務的認可以及地理位置的讚許,期待您的再次光臨,祝您生活愉快。
PeterK
Superior Double Room
Stayed in Oct 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Oct 18, 2023
A very nice hotel with friendly service in a good location. It is between two stations on two different lines of the subway with an easy walk about 10-15 minutes either way. There are also a lot of shops and restaurants within a few minutes walk or a short cab ride. The hotel buffet breakfast had a lot of choices with both Chinese and western dishes and very good service. The room was very large and clean and comfortable. Tv had English news channel and the Wi-Fi worked well although I seemed to only be able to log in one device using the same phone number to get a code. The front desk staff spoke English and were very kind and helpful. I would definitely stay here again and recommend to others.
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Response from Property: Dear guest, thank you very much for choosing to stay at Grand Park Kunming and taking the time to leave a review about the hotel. We are honored to see your recognition of the hotel~ We sincerely look forward to your visit again and wish you a happy life~
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Guest User
Superior Double Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Best place, clean and room is large. will stay this hotel again.
Response from Property: 尊貴的客人,非常感謝您選擇入住昆明君樂酒店,並抽出寶貴的時間對酒店做出評價,很榮幸看到您對酒店的認可,酒店始終堅持高標準的衞生水平以及賓至如歸的服務,希望您能夠持續關注和支持我們,真誠期待您能再次光臨,祝您生活愉快~
Guest User
Superior Double Room
Stayed in Jan 2024
Business travelers
52 review
5.0/5
Outstanding
Posted on Feb 1, 2024
I stayed here many times, and always am happy to return. Excellent for the price. Very nice buffet dinner, excellent 360 roof top view from gym, great staff, great location across street from Green Lake.
Response from Property: 尊貴的客人,非常感謝您選擇入住昆明君樂酒店,並抽出寶貴的時間對酒店做出評論。很榮幸看到您對酒店的認可~我們真誠期待您能再次光臨,祝您生活愉快~
Paterson
Superior Double Room
Stayed in Jan 2024
Couples
14 review
4.0/5
Very Good
Posted on Jan 27, 2024
We were only here for one night as Kunming is convenient to fly out of Yunnan but the hotel was nice enough. The room and bathroom are dark but it’s clean and has everything so it’s not a huge problem.
Response from Property: 尊敬的顧客您好,非常感謝您選擇入住昆明君樂酒店,並抽出寶貴的時間對酒店做出評價,酒店始終堅持高標準的衞生水平以及賓至如歸的服務,優越的地理位置與濃厚的人文歷史也是酒店的魅力之一,在入住期間如有任何問題可致電酒店工作人員,我們可為您的房間更換燈泡,竭誠為您服務,很抱歉沒給予使用引導,在此對您表示衷心的歉意。我們會更努力的完善自己,希望能在不久的將來給您帶來更好的服務,期待能與您再次相遇,祝您生活愉快!
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Michael Dale
Deluxe Double Room
Stayed in Jul 2024
Couples
19 review
4.7/5
Amazing
Posted on Jul 22, 2024
Fantastic location; nice room; friendly staff.
Response from Property: 尊貴的客人,非常感謝您選擇入住昆明君樂酒店,酒店坐落於翠湖湖畔,緊鄰陸軍講武堂歷史博物館。四周匯聚各大商圈,方便您的交通、購物以及旅行!我們秉持最高標準的服務水平迎接每一位遠道而來的客人。感謝您對酒店服務的認可與地理位置的讚許。我們真誠期待您能再次光臨,祝您生活愉快~