Holiday Inn Kunshan Huaqiao

Holiday Inn Kunshan Huaqiao Reviews

Holiday Inn Kunshan Huaqiao

No. 2088-12 Yanhu Avenue, Kunshan, Jiangsu, ChinaView Hotel Details
Holiday Inn Kunshan Huaqiao
Holiday Inn Kunshan HuaqiaoHoliday Inn Kunshan HuaqiaoHoliday Inn Kunshan Huaqiao
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Holiday Inn Kunshan Huaqiao Guest Reviews

4.6/5
Very Good
1275 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1275)
Positive reviews(1246)
Reviews with photos/video(548)
Friendly front desk staff(161)
Secluded lake view(142)
Delicious breakfast(106)
Perfect for kids(68)
Close to amusement park(44)
Has play area for children(38)
Family activities available(12)
Negative reviews(29)
Nicola
1 King Bed Standard
Stayed in Jan 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jan 9, 2024
A bit far from downtown but nice garden
Karabo
1 King Bed Standard
Stayed in Sep 2023
Couples
10 review
4.0/5
Very Good
Posted on Oct 3, 2023
The city view from the hotel room, with the lake view is priceless. It's ±30 minutes from the train station, Kunshan South Railway Station. Couldn't hear the train passing when we in our room. Honestly, I couldn't have never asked for a gateway in nature; yet Closeto the city. Went down town for dinner at a German restaurant and drinks at a bar. Spoke English and I made a new friend, he is sooooo cute, 🐕
Response from Property: Dear guest, hello! Seeing your review, we are very sad that we could not give you a satisfactory stay experience, which is our biggest regret. Your sincere evaluation is the spur for the continuous progress of the hotel, we look forward to your visit again, will give you a better and more satisfactory stay experience, will let you feel our sincerity, will also let you see the hotel we are in the continuous efforts to progress. Hotel we will always be better service to greet each guest, finally wish you a happy life, thank you for your sincere evaluation, sincerely hope you can stay again to feel our progress
Rain JC
2 Twin Beds Standard
Stayed in May 2023
Travel with friends
24 review
5.0/5
Outstanding
Posted on May 29, 2023
Exceptional weekend outside of Shanghai, and its just a subway stop (Guangming Road, Line 11) and a short cab ride away. A good chunk of the wetlands is in the hotel vicinity, a good walk or bike ride can still be done by anyone. Yes, there's a railway system nearby, and the trains do get loud when they pass, but not a deal breaker. Buffet dinner was good, buffet breakfast was ok. Most cost effective trip I've taken for a long time. Much thanks to George for his awesome service.
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city always has reasons to miss, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. We hope that the Holiday Inn Kun Shan Huaqiao will be the most warm and unique stay experience in your memories! Welcome back to our hotel frequently and wish you good luck! Dekker Zhang General Manager
Kristian on tour
1 King Bed Standard
Stayed in Nov 2022
Solo travelers
10 review
5.0/5
Outstanding
Posted on Nov 20, 2022
Very nice hotel, located in a small wetlands, perfect to go out early and photograph some birds. Good breakfast, only a few western choices, but overall more then enough. Only disadvantage is, it is located in between two train tracks (which are quite close to the hotel), but at night there are no trains.
Yijingbushibenqile
Superior Room
Stayed in May 2024
Travel with friends
11 review
4.2/5
Very Good
Posted on May 5, 2024
The room is large, the bedding is clean, the comfort is OK, the facilities are old, and the water in the wash basin is not flowing. The external environment is very good, and there are many activities for children. Dinner is only buffet (168/person) and there is no other choice.
Original TextTranslated by Google
6/15
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Anonymous User
Superior Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 9, 2024
Environment: The sun was bright on the day we went there, the sky was clear, and the lake was blue. The whole space is like a paradise, and you will find a lot of fun if you walk slowly. Facilities: The room is large, the terrace is comfortable, and the scenery is beautiful. It is a five-star hotel with a long-established style. It has all the basics and is well maintained. Service: The front desk is a very young team. The restaurant and the housekeeping staff we met are very nice. The two masters of the shuttle bus are very nice. They are generous when they should be generous and friendly when they should be friendly. They are natural. Maybe they are influenced by this beautiful nature~~ It is really great to work and live here. The service style is like a kind of Florence-style comfort. It is so friendly for people who want to go out sometimes~ Netizens said that the sound was noisy before, and they almost missed such a great place. I went there on weekends. The front desk arranged a lake view room on the 5th floor in the middle. First of all, the sound insulation of the doors and windows is very good. Some people say that the air conditioner is loud. I think another reason is that the surrounding area is very quiet. I sleep lightly and I can sleep well. You can go to see the stars at night. I will say something special about the food. Because I am a vegetarian, I boiled vegetables for breakfast for two days. It was a very happy thing to have tofu pudding. The volcanic stone sweet potato was delicious 😋 I tasted it for two days. These three days and two nights were a beautiful and joyful itinerary. Thank you to everyone who made it all work beautifully. 🌹🌹🌹
Original TextTranslated by Google
6/12
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Guest User
Superior Room-King Bed
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on May 5, 2024
The hotel is located in the wetland park, with many children's entertainment projects, suitable for bringing children to release their energy... There is a restaurant on the B1 floor, and the hotel provides three meals a day. There is nothing around, and it is not very convenient to eat out...
Original TextTranslated by Google
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Anonymous User
2 Twin Beds Standard
Stayed in May 2024
Family
8 review
4.6/5
Great
Posted on May 4, 2024
I stayed there for the second time. There were a lot more people this time. It can be said to be a low-profile version of Dongjiao Hotel. The environment in the wetland is particularly good, suitable for a family to wash their lungs. Because there are not many people and cars, it is more suitable to bring children to ride a bike!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Qingtiandeqing
1King Premium Lake View
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The first-line lake view can be enjoyed while lying on the bed. The room is large enough to play badminton. You can also move the small table to the balcony to relax and have a good time. It would be even more perfect if there was a chaise longue on the balcony. The hotel has a lot of activities. It is suitable for relaxing with the elderly and children.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Guest User
1 King Bed 1 Bedroom Suite Lake view
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
A holiday trip that exceeded my expectations. Xiaohongshu mentioned that the park where the hotel is located is close to the high-speed rail, and I was worried about the noise of the high-speed rail, but there was no noise at all. The suite is very large, with a huge balcony spanning two rooms and overlooking the lake. The hardware of the room definitely exceeded my expectations. The breakfast was very rich. When we checked in, the room was fully booked, and the staff were busy, but they still tried their best to meet our needs. Thank you very much to all the staff who served us during our stay. I will stay again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Liulin fengsheng
2 Twin Beds Premium Lake View
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 4, 2024
I couldn't book a train ticket or an ideal hotel in the surrounding area due to the temporary adjustment of the itinerary, and I didn't want to drive during the holidays. I accidentally saw the Midtown Holiday and was attracted by the parent-child entertainment project and booked the last lake view room of the day. First, let me talk about the slightly unsatisfactory aspects of this stay. (Fortunately, they were properly resolved later.) 1. The order showed check-in at 14:00, but the room was not cleaned when I got the room card at 14:45 on the actual day, and I finally checked in normally after 15:00. (The room was fully booked that day, and it was said that the previous day's guests checked out at 14:00) 2. The room was not cleaned. Before the child fell asleep, he found a small bug crawling out of the sheets, and not long after, a small bug of the same type appeared on another bed. (Jason, a hotel staff member, actively followed up and handled it later) Next, let's talk about the plus points for this stay experience. 1. The environment and air are really great. (In the wetland park, it is not realistic to be bad.) Getting up early and renting a bicycle to ride around or walking are both good choices. 2. All activities are pretty good. Special recommendation: Parent-child exploration of nature activities. I really want to talk about this activity. Although I accompanied the whole process this time, the teacher said that it can be used for hosting. The classroom is not big but has everything. At the beginning of the course, the teacher will first do science popularization indoors, then explore outdoors, and finally return to the indoors to complete the handicrafts, and also issue certificates to the children with a sense of ceremony. It is worth praising that the teacher couldn't answer the questions raised by the children during the indoor science popularization. After returning to the indoors after the outdoor exploration, the teacher actually found the children very seriously and told the children the answers he had learned through inquiries. (Unfortunately, I forgot to record the name of this teacher.) 3. Hotel catering. Because the hotel is located in the wetland park and the location is relatively remote, meals can only be solved in the hotel. We solved it in the restaurant B1 in the guest room center throughout the whole process. The takeaway software can only deliver crayfish and barbecue, and there are no restaurants around. There is a Qiaoyuan Hotel in the wetland, but I haven't experienced it. Breakfast: A standard buffet Lunch: Order, the dishes tasted pretty good Dinner: Buffet, in line with holiday standards In general, there is no need to worry about not being full or the price being too outrageous. If you order takeout, the hotel staff will help pick up the food at Gate 3 and place it in the central lobby of the guest room. 4. Service When there was a problem with the room, the staff member Jason actively followed up late at night, and responded and handled it very quickly. During the process, he found mosquitoes in the room and sent a bottle of floral water. There was also a follow-up to inquire about the stay experience, and promptly informed that the hotel had been fed back to the guest's suggestions. Miss Nora in the Cute Pet Park is very gentle like a big sister next door. Teacher Angel in the Exploration Nature Classroom patiently and carefully led the children to explore. There is also the lecturer whose name I don't remember, the two young ladies who did the lacquer fan DIY, the tour bus driver, and the two security uncles at Gate 3. They are also very good and enthusiastic. Finally, the hotel has a flaw. Due to its geographical location, it seems to be surrounded by a railway line, which is relatively noisy.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei
Anonymous User
2 Twin Beds Standard
Stayed in May 2024
Family
7 review
2.2/5
Posted on May 3, 2024
Checked in at 3am, the room was not cleaned yet. The welcome fruit was forgotten and it was not delivered even after asking. I asked the front desk for a children's toothbrush, but it was not delivered until check-out. The breakfast was average, the hygiene was worrying, the placemats were probably just used by someone, they were not cleaned at all, they were all garbage. It really affected my appetite.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Holiday Inn Kunshan Huaqiao. We are deeply sorry for the problems you encountered during your stay. We will convey your feedback to the corresponding departments to make appropriate changes. We believe that you will not be troubled by these problems when you stay at the hotel again. We look forward to your next visit! General Manager Zhang Wei
Guest User
2 Twin Beds Standard
Stayed in May 2024
Family
3 review
3.7/5
Posted on May 4, 2024
1. The room is large and well-equipped, but they are all relatively old: the floor lamp does not light up, and the balcony door needs a lot of force to close. 2. For 2 adults and 1 child, try to choose a king-size bed room, after all, two adults sleeping on a 1.35-meter bed is still a bit cramped. The mattress is too soft and there is no latex pillow. People who usually sleep on hard beds need to adapt for a while. The bedding is average, and there is a stain on the bed sheet that cannot be washed off. 3. The bathroom is large and new, and the shower is also very comfortable. 4. The breakfast and dinner are rich and taste very good. I like the chef in Guangzhou. 5. The hotel is in the wetland, with a beautiful environment, but it is sandwiched between the north and south by the railway. The noise is very loud when the train passes. People who need quietness should try to choose a south-facing room.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Holiday Inn Kunshan Huaqiao. We are deeply sorry for the problems you encountered during your stay. We will convey your feedback to the corresponding departments to make appropriate changes. We believe that you will not be troubled by these problems when you stay at the hotel again. We look forward to your next visit! General Manager Zhang Wei
Guest User
Superior Room-Two Beds
Stayed in May 2024
Family
2 review
3.7/5
Posted on May 2, 2024
There were too many people on May 5th, and the service staff felt overwhelmed. ① The two superior rooms booked were actually on the first floor. There was a damp and moldy smell when I entered the door. I wanted to change the room but there was none, so I had to ask for an air purifier ② I was really surprised by the view outside the window on the first floor. There was no view in the room. I hope the hotel will pay more attention to the sanitation of the environment ③ The free service items in the package purchased in advance could not be booked at all, the sightseeing bus could not be booked, and the little explorer could not be booked. When selling this package, the hotel was very clear about its carrying capacity, but it was still oversold, but the service could not keep up ④ The attitude of the service staff was pretty good. It can be seen that they wanted to help customers solve problems, but it was obvious that a large number of staff seemed to have just started working and had almost no experience. The replies were always inconsistent and changed ⑤ When I felt happy, the children watched the rabbits and caught small fish in the rabbit house. The staff were very kind and patient
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Holiday Inn Kunshan Huaqiao. We are deeply sorry for the problems you encountered during your stay. We will convey your feedback to the corresponding departments to make appropriate changes. We believe that you will not be troubled by these problems when you stay at the hotel again. We look forward to your next visit! General Manager Zhang Wei
Guest User
1King Premium Lake View
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 2, 2024
Very good stay experience, the holiday parent-child program is very reasonable, the children's experience is perfect. Let's talk about the room, the VIEW is great, facing the park and lake view, the mood is so comfortable. And this hotel is one hour away from Shanghai by car, it is so friendly to drive here slowly. Finally, I want to say that most people who come here bring their children, and the children are very polite and friendly. It is really the best stay experience among so many parent-child hotels. The hotel is great, and the guests are also very qualified. I strongly recommend it. I will come again next time and must recommend it to my friends around me!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, your love and recognition of Holiday Inn Kunshan Huaqiao is an encouragement and support to us, and it is the driving force for our continuous optimization and improvement! We are very happy to be able to bring you a satisfactory stay experience. We will continue to work hard to make the journey perfect. Looking forward to your stay again! I wish you a happy life! General Manager Zhang Wei