Mercure Kunshan High-tech Vientiane Hui Hotel Reviews
Mercure Kunshan High-tech Vientiane Hui Hotel
No.221-D1 Hongqi Road, Kunshan Economic and Technological Development Zone, Kunshan, Jiangsu, ChinaView Hotel Details
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Mercure Kunshan High-tech Vientiane Hui Hotel Guest Reviews
4.8/5
Excellent
2729 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2729)
Positive reviews(2696)
Reviews with photos/video(177)
Classy environment(256)
Friendly front desk staff(196)
Delicious breakfast(127)
Quiet & comfortable(119)
Convenient parking(84)
Perfect for business trips(43)
Stayed multiple times(18)
Tasty coffee(10)
Negative reviews(33)
Guest User
Guestroom (2 beds)
Stayed in Nov 2024
Family
3 review
Amazing
Posted on Dec 6, 2024
This was our second trip in 3 months. The staff at the reception when signing us in and clarifying our passports were quiet rude this time. They were confused and kept insisting our passports were expired. They kept saying silly things in Chinese assuming we didn't understand. I am living in china for 6 Years and last time I have been home was Feb 2023. They kept reading this date and saying it was wrong even though it clearly shows I entered china again after a holiday on the date. Despite this we still enjoyed the stay. I must applaud the staff at breakfast. They were friendly at all times and spoke English quite well. Always smiling unlike those ladies at the reception. We wanted to book in again in two weeks but may re think this.
Response from Property: Because I just happened to meet you, leaving footprints is beautiful. Your satisfaction is the driving force for Xiaomei to move forward.
Dali Mohd
Family Room
Stayed in Sep 2024
Business travelers
3 review
Outstanding
Posted on Sep 22, 2024
I took the train from Shanghai to Kunshan. Need to take a taxi which is cheap to the hotel from the train station (about 12-15 minutes). The hotel room is very spacious, the toilet is very nice and clean with a heated toilet seat. The breakfast choices is alright. The hotel is about 5-10 min walk to a shop center. There is a convenience store (Family Mart) beside the hotel thus you can get snacks, coffee and drinks easily. Overall I had a good experience staying here, will definitely consider staying in Mercure Kunshan again if I were to have business here.
Response from Property: Just a few simple words, express full trust, steady happiness, and a sense of accomplishment that cannot be taken away or erased by others. We are grateful for the affirmation, love and recognition you have for us in your heart when you tap on the phone. Thank you, dear guest, muah.
Mr. Honest Review
Family Room
Stayed in Aug 2024
Family
3 review
Posted on Sep 2, 2024
The bed was very comfortable, and the stay was definitely price-worthy. However, the cleanliness of the common areas left much to be desired. The hallway and elevator were not well-maintained, which was disappointing. Overall, the room itself was good, but the cleanliness of the shared spaces could be improved.
Response from Property: 尊敬的小主您好，感謝您對小美反饋的建議，讓小美知道自己的不足，給您帶來的不愉快小美十分抱歉，下次入住我們會給您安排滿意房間，期待您的下次入住，小美會給您一次滿意的入住體驗.
Thomas
Standard Double Room
Stayed in Jan 2024
Solo travelers
9 review
Posted on Feb 2, 2024
The hotel itself was nice and modern, but the room was a bit smelly, someone smoked there before.
Also for this kind of hotel I would expect English speaking personnel at the reception desk. But all in all fine.
Response from Property: 親，實在是很抱歉，本着一顆服務之上的心卻沒能讓您滿意，感謝您在百忙之中給予我們寶貴的意見，我們將竭誠為您帶來更優質的服務！
Guest User
Standard Double Room
Stayed in Mar 2024
Couples
5 review
Outstanding
Posted on Apr 10, 2024
Clean and comfortable space in the center of town.
Response from Property: 您的一如既往，我們也會一如既往，但願長長久久，記得常回家看看，我們想您了！
SAIMEN
Standard Double Room
Stayed in Nov 2024
Business travelers
36 review
Great
Posted on Nov 25, 2024
As same as good.
Response from Property: 花開半夏，如詩如畫，無論您迷失在何方，小美都會一直守候在這裏，為您指引回家的方向。
Guest User
Superior Double Room
Stayed in Jun 2024
Other
6 review
Posted on Jun 23, 2024
unprofessional in reception
Response from Property: Hello, dear customer, you refused to provide valid documents to check in, and the visa you provided has expired. The front desk said that we are unprofessional when asking for your documents. Xiaomei is really aggrieved!
Ayoub Solo
Standard Double Room
Stayed in Jan 2023
Travel with friends
5 review
Amazing
Posted on Jan 24, 2023
Very nice and cozy, the room is very clear and tidy. I enjoyed it there
Response from Property: 每段時光不再長短，貴在開心，一份友誼，不在遠近，貴在知心，小美由您相伴很幸福。期待下次的光臨。
Ronald 泰山
Superior Room (2 beds)
Stayed in Jun 2023
Business travelers
40 review
Outstanding
Posted on Jun 7, 2023
Very good environment.
Lot of green space around.
Breakfast is good, and service stuff always friendly. Especially the coffee in the lobby is very good.
Response from Property: Dear customes,thanks for your complient,its our honor to server you!❤
Guest User
Superior Double Room
Stayed in Apr 2024
Travel with friends
5 review
Outstanding
Posted on Apr 5, 2024
Hen
设施：haohenhao feichang hao
Response from Property: 路上風景無數，能讓您為我們駐足，心中無限喜悦，酒店因您的到來而美麗，願往後的美好時光能與您共度！
Guest User
Standard Double Room
Stayed in Jul 2024
Couples
17 review
Outstanding
Posted on Jul 20, 2024
good good good
Response from Property: 感謝清晨，給我清新寧靜的空氣；感謝正午，給我明媚艷麗的陽光；感謝夜晚，給我整片燦爛的星空；感謝您，給我們無限美好的回憶，親愛的客官，期望您常來呦，我們一定堅持不懈，做到更好。
JalenWu
Superior Double Room
Stayed in Apr 2023
Business travelers
11 review
Outstanding
Posted on Apr 13, 2023
Nice and cozy environment. Friendly staff. Very close to Hi-tech park.
Response from Property: 人生最大的快樂就是我們的勞動得到認可，我們一直在努力，必不負您所望！
wadeLau
Superior Double Room
Stayed in May 2023
Business travelers
2 review
Outstanding
Posted on May 8, 2023
环境：good
服务：good
free parking
AI delivery
Response from Property: 服務是我們的，心情都是您的，好的服務點綴着您的心情，我們也將因此會更加努力，謝謝您的支持！
Patrick
Superior Room (2 beds)
Stayed in Feb 2024
Business travelers
22 review
Outstanding
Posted on Feb 27, 2024
Very nice
Response from Property: 我們不期而遇，因有您的肯定，我們將綻放的更加唯美！與您一起共享屬於我們的回憶！
Guest User
Standard Double Room
Stayed in Dec 2024
Couples
2 review
Outstanding
Posted on Dec 17, 2024
Every time I come to Kunshan, I must stay at their hotel. It is clean and tidy, and the service is warm. The lady at the front desk also gave me two breakfasts. I really love it. The car is also free to park. 😁 In general, there is nothing wrong with it.
Original TextTranslated by Google
Response from Property: 不負時光不負你，在所有的時侯，您勾勒的，都是美居最美的模樣！