Pullman Zhouzhuang Reviews

The room is clean, the bedding is odorless and dry, and the facilities are sufficient. The service staff is enthusiastic, especially the doorman who will open the door for guests as long as there is a driveway, which is great! The breakfast variety is not very rich, a combination of Chinese and Western, and the breakfast service staff is not enthusiastic enough. We were a bit speechless when we didn't tell us that the hot dishes were ready. Because I was in a hurry when I left, I forgot to leave some items in the room. After communicating with the front desk staff by phone, they first confirmed that the left-behind items were still in the room and then sent them to our home by express delivery. Thank you very much! I have a small suggestion that it would be more perfect if the bathroom could be used as a small clothes hanger or other clothes. It is a must-see if you come to Zhouzhuang Ancient Town for tourism! There are not many delicious foods around the hotel, and most restaurants are located inside and outside the ancient town.

I have never stayed in such a bad Pullman. I booked a night to set off fireworks. It was almost 12 o'clock when I arrived. There was a bad smell when I entered the room. Because I was too tired, I opened the balcony door to relax. I endured it. When I went to bed, I found blood stains on the cushions... Fortunately, it was just cushions, so I endured it. There was also a can lid left by the previous guest by the bed... The shower head would also fall off, but that was fine. When I went to bed at night, there was a smell of unchanged sheets. I felt like I was staying in a fast hotel... I finally made it to the morning. Breakfast was obviously over at 11 o'clock, which was good, but why did the front desk tell me it was 10 o'clock when I checked in yesterday, which made me not sleep in? In addition, I ate half of my breakfast and left a thermos cup to pour coffee. When I came back, the waiter directly helped me tidy up the table for others to sit. I was really speechless😑The waiter in this hotel really needs training... The only thing I am satisfied with is that the lake view room is really perfect for watching fireworks!

I came to the hotel with my family during the Spring Festival. The place is large and suitable for vacation. The lake view room has a wide view. When welcoming the God of Wealth, you can see the brilliant fireworks on the balcony, which is very enjoyable. The hotel's Chinese restaurant is cost-effective and convenient for dining. The service is generally good. The front desk can solve problems and has a strong sense of service. The room aunt is very kind and cleans up. The only regret is that there are many people during the Spring Festival, and the breakfast service is a bit behind, but the flaws do not outweigh the merits. Overall, it is still worth recommending.