Smile Hotel Kushiro

Smile Hotel Kushiro Reviews

Smile Hotel Kushiro

4 Chome-1, Kushiro City, Hokkaido, 085-0012, JapanView Hotel Details
Smile Hotel Kushiro
Smile Hotel KushiroSmile Hotel KushiroSmile Hotel Kushiro
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Smile Hotel Kushiro Guest Reviews

4.1/5
Very Good
47 review
Verified reviews
Location4.0
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(47)
Positive reviews(26)
Reviews with photos/video(4)
Clean and tidy(8)
Great location(7)
Rachooo
Deluxe Twin Room
Stayed in Jul 2024
Couples
24 review
4.0/5
Very Good
Posted on Aug 24, 2024
Very very big room, suprisingly there was a sunna room, and it does work! Approximate to busy areas, but one two block away, nice location.
Response from Property: This photo is not our hotel,Please use our hotel when you visit Kushiro.Smile Hotel Kushiro Horiuchi
H F Chin
Semi Double Room-Non-Smoking
Stayed in Jun 2024
Family
29 review
4.2/5
Very Good
Posted on Jul 26, 2024
The location is very convenient for tourists. The newly renovated hotel is clean.
Response from Property: Thank you very much for staying at Smile Hotel Kushiro.We would like to thank you again for your cooperation in posting reviews.We will continue to devote ourselves to customer service, service, and guest room hygiene management to meet the expectations of our customers, so please use our hotel when you come to Kushiro again.We look forward to your next stay.Smile Hotel Kushiro Daimon
To Qela
Double Room-Non-Smoking
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Large and clean room. Paid parking close by.
Response from Property: Thank you very much for staying at Smile Hotel Kushiro.We would also like to thank you for your cooperation in posting reviews.We will continue to work hard to improve our customer service and provide a comfortable hotel stay for our guests, so we hope that you will use our hotel again when you come to Kushiro.All of our staff members look forward to welcoming you back on your next stay.Smile Hotel Kushiro Daimon
Miyaham
Semi Double Room-Non-Smoking
Stayed in Nov 2024
Couples
10 review
4.0/5
Very Good
Posted on Dec 23, 2024
The balance between price and location was perfect. It's great that there's a bar nearby. There was a welcome drink, which was nice. There was plenty of free rental items, and the service was very good. It was also nice that they provided free bath salts. The only thing that was disappointing was that the 4th parking lot was far away, and it was a snowy day so it was difficult to walk with luggage. I can't accept that after having to walk so far, the parking fee is the same as the 1st parking lot. Overall, I'm very satisfied.
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Response from Property: この度はスマイルホテル釧路にご宿泊いただき、誠にありがとうございます。ご投稿にもある通り当館は繁華街に位置し、その利便性からご好評をいただいております。あると嬉しい貸出品・入浴剤・ウェルカムドリンク等の無料サービスも喜んでいただけたようで、大変嬉しく存じます。駐車場の件につきましては足元の悪い中ご足労をおかけいたしましたこと、お詫び申し上げます。今後の改善取組として検討して参ります。なお、正面玄関前に車を一時停車しフロントにてお荷物のお預かりも可能でございますので、お気軽にスタッフまでお声がけくださいませ。次回のご宿泊ではさらに高い評価をいただけるよう精進して参りますので、また釧路にお越しの際には当館をご利用いただけますと幸いです。スタッフ一同心よりお待ち申し上げております。スマイルホテル釧路 大門
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 4, 2024
It's a typical business hotel, but I really like the drink bar in the lobby and the proper breakfast.
Original TextTranslated by Google
Response from Property: Thank you for staying at Smile Hotel Kushiro this time. We also appreciate your cooperation in posting a review. We are very happy to have received a perfect score for this stay. We will continue to strive to improve our hospitality and service to meet our customers' expectations, so please use our hotel again when you come to Kushiro. We are looking forward to your next stay with us. Smile Hotel Kushiro Main Gate
Guest User
Semi Double Room-Non-Smoking
Stayed in Nov 2024
Family
4 review
4.5/5
Great
Posted on Dec 23, 2024
This is my second time staying here. I enjoyed it the last time so I decided to stay again. It's a family-friendly hotel. I always look forward to the bath salts service.
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Response from Property: この度はスマイルホテル釧路にご宿泊いただき、誠にありがとうございます。またあたたかいお言葉も数々頂戴でき、大変嬉しく存じます。今後も様々なニーズに適応し快適なホテルステイをご提供できるよう、接客やサービスのさらなる向上を目指し精進して参ります。また釧路にお越しの際には是非当館をご利用くださいませ。次回のご宿泊もスタッフ一同心よりお待ち申し上げております。スマイルホテル釧路 大門
あぷりこっと
Semi Double Room-Non-Smoking
Stayed in Oct 2024
Solo travelers
25 review
5.0/5
Outstanding
Posted on Nov 17, 2024
It's close to town and in a great location! It costs money, but there is a parking lot, so it's great that you can park your car there.
Original TextTranslated by Google
Response from Property: この度はご宿泊頂き、誠にありがとうございます。ご投稿内容からご満足頂けた様子が伺え、大変嬉しく存じます。これからもお客様にご満足頂けるよう、精進して参りますので、またご宿泊の際は是非当館をご利用くださいませ。スタッフ一同心よりお待ち申し上げます。スマイルホテル釧路 坂井
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The room is a bit small, but it is very comfortable, with complete facilities and good service. There are many izakayas and barbecue restaurants in the surrounding area. It is not far from the station, making it an ideal place for a stopover when traveling to Kushiro.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel. We would also like to thank you again for your kind words and comments. We are glad to hear that you were satisfied with your stay. We will continue to work hard to provide you with humanized services and hope you will have the opportunity to choose our hotel again. We look forward to your visit again. Smile Hotel Kushiro Horiuchi
マコりん
Standard Single Room-Non-Smoking
Stayed in Jul 2024
Business travelers
20 review
3.0/5
Posted on Aug 28, 2024
It was located in the city center, convenient and clean. I was able to choose my pillow, which was very helpful for me as I have a sore neck. I will use it again.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Smile Hotel Kushiro. We would also like to thank you for your cooperation in posting a review. All of our staff will continue to work hard to ensure that our guests have a comfortable stay. Please use our hotel again when you visit Kushiro. We look forward to seeing you again. Smile Hotel Kushiro Yoshikawa
Guest User
Standard Single Room-Non-Smoking
Stayed in Jul 2024
Business travelers
3 review
3.7/5
Posted on Aug 15, 2024
Mobile phone chargers and extension cords are always provided in the rooms, which is convenient. Other than that, it is a normal business hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Smile Hotel Kushiro. We would also like to thank you for your cooperation in posting a review. We will continue to strive to improve our customer service and strive to receive even higher ratings the next time you stay with us, so we hope you will use our hotel again the next time you visit Kushiro. All our staff look forward to welcoming you back again. Smile Hotel Kushiro Daimon
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jul 20, 2024
I booked a twin room for two nights. The room was a little small and the hotel was in a good location. It's a ten-minute walk to the Biwu Bridge. The breakfast is delicious, and there are free drinks such as coffee, juice, and sake in the lobby. There are many izakayas, restaurants, etc. around the hotel, as well as several Kushiro-specific robata grill restaurants.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Smile Hotel Kushiro. We are very happy to receive your high evaluation. We are pleased to hear that you were satisfied with our service and location. We will continue to work hard to satisfy our guests and welcome you to Kushiro again. Our entire staff looks forward to your visit again. Smile Hotel Kushiro Horiuchi
Guest User
Twin Room-Non-Smoking
Stayed in May 2024
Couples
22 review
4.7/5
Amazing
Posted on Jun 18, 2024
The room was better than expected. It looked like a relatively low-end hotel, but the equipment inside was up to date and the room was very clean. There are many izakayas and robatayaki nearby, and you can also see a 7-11 convenience store from the room. I have visited Kushiro before. This time I just drove by and stayed overnight. I can’t say much about other places. Overall, I felt good.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Smile Hotel Kushiro. We would also like to thank you again for your kind words. We are very pleased to hear that you were satisfied with our service. We will continue to work hard to meet your expectations and hope that you will choose our hotel when you have the opportunity to visit Kushiro again. We look forward to your visit again. Smile Hotel Kushiro Horiuchi
Longkouhexiong
Twin Room-Non-Smoking
Stayed in May 2024
Couples
7 review
3.5/5
Posted on Jun 7, 2024
I will answer without bias. I searched and booked on the day. The price was cheap, it was the closest to downtown, the staff was friendly, the bath salts provided were very effective, and the toothbrushes were gentle on the gums. It was good that there was a parking lot. There were plenty of welcome drinks, and we were able to sample the local sake. I have stayed in many hotels, but I think this is a great hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Smile Hotel Kushiro. We are also grateful that you chose us from among the many hotels in Kushiro. We can tell from your review that you were satisfied with our hotel's services, and all the staff are relieved. We will continue to work hard to provide services that will impress all our guests, so we hope you will use our hotel again if you have the opportunity to visit Kushiro. We look forward to seeing you again. Smile Hotel Kushiro Horiuchi
Fabio Espin Rearte
Semi Double Room-Non-Smoking
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Highly recommended, very good service. Well located.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. Thank you for your cooperation in posting a review. We are very happy to hear that you were satisfied with the content and that your trip was good. Please use our hotel again when you come to Kushiro. Smile Hotel Kushiro Yoshikawa
Guest User
Semi Double Room Non-smoking
Stayed in Jan 2024
Solo travelers
1 review
4.5/5
Great
Posted on Feb 24, 2024
The service attitude of the staff at CHECK IN was very good. The room was spacious and clean, and the location was close to the river and scenic spots. Generally speaking, everything was good. However, the indoor heating was a bit dry and hot for me personally.
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Response from Property: Thank you very much for choosing our hotel. We are delighted to receive your compliments on the attitude of our staff and the location of our hotel. However, we are very sorry that the heating in your room is dry. It will be difficult for us to make immediate improvements, but we will learn from them. We hope you will visit Kushiro again. Smiling Kushiro Saito