Anonymous User
January 25, 2025
I was very angry. I booked a three-night stay at a price of more than 16,000 per night. It was already 7:30 pm when I got off the plane and arrived at the hotel on the first day. Due to the peak season in Hokkaido, it took more than two hours to go through customs, and then I took a two-and-a-half-hour car ride to the hotel. I was already tired, hungry and thirsty. When we first arrived at the hotel, we were asked to wait for a while, and there was no tea for us to drink at this time. The efficiency of checking in later was very slow. It took 30 minutes, but we still didn’t have any tea to drink during that time. That’s fine, and then I saw that the guests checking in next door were drinking tea. I was very thirsty at the time, so I asked the ********* girl who checked us in. I asked why the guests next door had tea, but I didn’t? The other party smiled and said sorry, and then there was no tea, so I asked again, “Is there no welcome tea in your hotel?” She still just said sorry, and still didn’t say anything, and my face immediately turned black. The ********* girl actually found out that I was angry and immediately said to take us to the room. After returning to the room, I became more and more angry. I complained to a friend who had stayed at the Park Hyatt Niseko. The friend said that this was discriminatory treatment and that I could complain. I later complained. I don't understand why such a high-end hotel would have such a low-level service attitude. Or is this ********* girl deliberately treating mainland tourists badly?
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