Mitsui Garden Hotel Kyoto Sanjo PREMIER Reviews
Mitsui Garden Hotel Kyoto Sanjo PREMIER
45-1 Hishiya-cho, Higashiiru, Higasinotoin, Sanjo-dori, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8131, JapanView Hotel Details
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Mitsui Garden Hotel Kyoto Sanjo PREMIER Guest Reviews
4.8/5
Amazing
58 review
Verified reviewsLocation4.9
Amenities4.8
Service4.7
Cleanliness4.8
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Great location(7)
173cm
Junior Suite Room
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 29, 2024
The facilities are new and clean. Spacious room. We had a very nice stay.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER, and taking your time to share your valuable comment. We are glad to hear that you have satisfied your stay, and we are delighted that you enjoyed your time at our hotel. We will continue to strive to create a hotel that satisfies everyone. Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at Mitsui Garden Hotel Kyoto Sanjo PREMIER. Rooms Department Manager
Guest User
Superior King Room With Daybed
Stayed in Aug 2024
Family
9 review
Outstanding
Posted on Aug 5, 2024
The hotel is brand new as it just opened three days before we arrive the hotel.
Response from Property: Thank you for having chosen at Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review of the hotel.We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in the near future.Front Office Manager
Guest User
Superior Queen Room With Washing Machine
Stayed in Aug 2024
Business travelers
2 review
Outstanding
Posted on Sep 1, 2024
One of the best hotels in Kyoto.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We hope you do not mind writing back in English.We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guest’s feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in the near future.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager
Guest User
Superior King Room With Daybed
Stayed in Sep 2024
Family
2 review
Outstanding
Posted on Sep 17, 2024
It was great because it was a new hotel. It was great to go to the public bath in the morning and evening to relieve fatigue. There are many Mitsui Garden hotels in the same group nearby, so taxi and Uber drivers didn't know much, so it was a bit difficult.
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We hope you do not mind writing back in English. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We are proud to read that our team took good care of you and will share the valuable comments with our staff. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future. Mitsui Garden Hotel Kyoto Sanjo PREMIER Rooms Department Manager
Guest User
Junior Suite Room
Stayed in Sep 2024
Family
17 review
Amazing
Posted on Sep 14, 2024
The room is not far from the city center and is decorated in a modern minimalist style. There is a restaurant and bar on the first floor. The breakfast is a Western semi-buffet, and you can choose a main course. Cheese products are a specialty. There is a large bath on the basement floor, which is also a feature of the Mitsui hotel chain. The service is very good and the taxi driver will be informed of your destination.
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Response from Property: Thank you for choosing Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review our property.We are very delighted to learn that you were satisfied with your stay.Especially thank you for your lovely comments about restaurant, public bath and service.We are delighted to hear that you enjoyed our breakfast bfreshly made cheese and seasonal deli buffet in addition to the main plate.We are open from breakfast to dinner as an all-day dining restaurant, and we hope you will visit us again when you are in the neighborhood. Let me stress once again, we greatly appreciated you taking the time to write about your experience with us and we hope that you will provide us with an opportunity to be able to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in future.Rooms Department Manager
Guest User
Superior Queen Room Without Washing Machine
Stayed in Sep 2024
Couples
9 review
Amazing
Posted on Sep 14, 2024
Newly opened hotel, 5 minutes walk from Karasuma Oike subway station, convenient transportation. Hotel check-in and check-out can be done by machine, and the front desk is very friendly and helpful throughout the process. There is a Family Mart on the right side of the hotel, and there is a bath on the basement floor. The room is not big, but the facilities are complete, the toilet is smart, and adapter plugs are provided. This time I brought my own hair dryer but it didn't work all the time, maybe the voltage is not enough.
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Response from Property: Thank you for staying to MMitsui Garden Hotel Kyoto Sanjo PREMIER and we very much appreciate your detailed review of the hotel. We are pleased to hear you enjoyed the convenience of our location.We are located in very central area which is convenient for sightseeing.Also, we also really appreciate your compliment for our staff.It encourages us to maintain and improve our skills and services.Your feedback is valuable as it is one of the best ways for us to understand how we can enhance our guest's experience in the future.We look forward to welcoming you at Mitsui Garden Hotel Kyoto Sanjo PREMIER again soon.Rooms Department Manager
Yingyuan
Superior Twim Room
Stayed in Sep 2024
Family
7 review
Outstanding
Posted on Sep 9, 2024
This is a newly opened hotel, and Mitsui's product will not disappoint you. It has a great location, and is well-appointed both inside and outside. The hotel staff will take Polaroid photos as a souvenir, which I like very much. It is a hotel worth experiencing!
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We hope you do not mind writing back in English. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We are proud to read that our team took good care of you and will share the valuable comments with our staff. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future. Mitsui Garden Hotel Kyoto Sanjo PREMIER Rooms Department Manager
Guest User
Superior Twim Room
Stayed in Aug 2024
Family
11 review
Outstanding
Posted on Sep 8, 2024
I will stay here again next time! Friendly service, great environment! The big bath downstairs is clean and convenient! There are so many boutiques around the hotel! It's no problem to walk to Shijo Kawara! There is a 7.11 supermarket downstairs! The hotel provides free Sekkisei skincare products! Great🎉 The toiletries in the room are all Italian and smell good ~ Opposite is the Kyoto Museum ~ The atmosphere of the hotel restaurant is also good! Recommended
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6/10
Response from Property: Thank you for staying at Mitsui Garden Hotel kyoto Sanjo PREMIER and taking a time for sharing your valuable comment. Our hotel is very new, opened on July 31, 2024. Our staff takes great pride in consistently offering an exceptional experience to our guests. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Kyoto in future. Rooms Department Manager
Guest User
Superior Queen Room With Washing Machine
Stayed in Aug 2024
Travel with friends
2 review
Outstanding
Posted on Sep 9, 2024
The location of the hotel is very satisfactory, 56 minutes walk to the subway station. There are many places to visit nearby, not far from Daimaru Department Store, Takashimaya, Shinfukan, some brand independent stores, and Nishiki Market. The room size is also OK in Japan, very new, but it's a pity that I didn't use the public facilities such as hot springs and gyms. Every day I was busy playing outside. Breakfast is 3300 yen per person, we didn't eat it, but it looks like the dining environment is very good. The washing machine in our room had some problems and we didn't use it. We borrowed the washing machine in the room next door, which is quite convenient.
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Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER and for taking the time to provide us your valuable feedback of your previous stay.We are pleased to hear you enjoyed the convenience of our location.We are located in very central area which is convenient for sightseeing.However, we are very regret to read that you were not satisfied with your stay at our hotel for laundry machine.It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Let me stress once again, we greatly appreciated you taking the time to write about your experience with us and we hope that you will provide us with an opportunity to be able to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in future.Rooms Department Manager
Lily3311
Superior Twim Room
Stayed in Aug 2024
Family
4 review
Outstanding
Posted on Aug 21, 2024
The hotel is newly opened, the decoration is very attentive, the facilities are complete, and it is completely worth the money. In addition, the location is very good, you can solve all shopping and dining problems on foot, and you can walk to Takashimaya and Nishiki Market, which is very convenient. It is also close to the subway, there is an exhibition in the museum opposite, and there is also the Xinfeng Pavilion nearby, which is a perfect experience for food, accommodation and transportation.
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER.We are glad to hear you like our hotel location and enjoyed sightseeing very much.Our hotel is located in a really convenient spot, there are a lot of kinds of transportation tool which our guests can use nearby. Since our hotel is almost in the heart of Kyoto, there are also a lot of restaurants, department stores and tourist spots near our hotel. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future. Mitsui Garden Hotel Kyoto Sanjo PREMIER Rooms Department Manager
Guest User
Superior King Room With Daybed
Stayed in Aug 2024
Family
1 review
Great
Posted on Aug 17, 2024
The hotel is newly opened, the environment and facilities are good, the bed is very comfortable, the privacy is very good, I like the public bath on the underground floor the most, it is so comfortable to take a bath and soak in the bath after a day of playing. The quality of the hotel breakfast is very good, especially the dairy products are unique to it, there is milk distributed by a special ranch, and the hotel has a special workshop for making dairy products, the dairy products are delicious, it seems that breakfast is basically related to dairy products. But it is enough for one meal, I ate it for three consecutive days, the staple food is 6, and the other is just a few dishes every day, and it is all Western style, breakfast is not recommended
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Response from Property: Thank you for having chosen at Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review of the hotel. We hope you do not mind writing back in English.We are glad to hear that you were satisfied with public bath. Built to evoke a cave-like atmosphere, this expansive public bath around 90 square meters in size creates a profoundly cozy space to relax and unwind from your travels.We regret to learn that you are dissatisfied with the number of main dish. Guest can enjoy the breakfast with fresh cheese and seasonal deli buffet. A colorful deli buffet, constructed and inspired by the cuisines of Italy, Spain, the Middle East, and the Mediterranean coast, will grace your table. Rest assured, we will share your feedback with our front team and make a concerted effort to achieve guest’s satisfaction with flexibility as guest’s satisfaction is paramount to us.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future.Mitsui Garden Hotel Kyoto Sanjo PREMIERFront Office Manager
Li fei
Superior King Room With Daybed
Stayed in Aug 2024
Family
59 review
Outstanding
Posted on Aug 8, 2024
Mitsui Hotel Kyoto is artistic in design and service.
Facilities: Stylish and simple
Hygiene: clean and tidy
Environment: Convenient and elegant
Service: Beyond expectations for a hotel
Very good stay experience! o
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER.We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are delighted that you were satisfied with your stay.We will continue to strive to improve our services.If you ever have the opportunity to visit Kyoto again, we would be delighted if you would like to stay at one of our hotels.We look forward to welcoming you again.Front Office Manager
TAI WAI
Superior King Room With Daybed
Stayed in Aug 2024
Family
4 review
Outstanding
Posted on Aug 6, 2024
The hotel is very new, hygienic and clean. The hotel staff is friendly and courteous. The hotel is conveniently located and there are many places to eat nearby. The hotel bathing environment is very comfortable and the children like it very much.
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER and taking your time to share your experience.We hope you do not mind writing back in English.We are proud to read that our team took good care of you and will share the valuable comments with our staff.We hope you had enjoyed your public bath experience. Built to evoke a cave-like atmosphere, this expansive public bath around 90 square meters in size creates a profoundly cozy space to relax and unwind from your travels. The large separating wall built within the bath provides an additional sense of tranquility and privacy.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at Mitsui Garden Hotel Kyoto Sanjo PREMIER.Front Office Manager
johanna_yu
Superior King Room With Daybed
Stayed in Aug 2024
Family
5 review
Outstanding
Posted on Aug 8, 2024
The hotel just opened, and the day we checked in was the third day of its opening! It is very new, and the facilities are very good. The best thing is its location, the most central part of Kyoto, and it is convenient to go anywhere!
The bathroom and hair dryer in the room are both refa, which are very good! The room is also very large, and the service is very considerate!
The breakfast is a failure, it is too unpalatable! I thought it was not suitable for Chinese people, but the foreigners at the next table also said it was very unpalatable the next day!
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER.We would also like to thank you again for taking the time to provide us with your feedback after your stay.We are delighted that you were satisfied with your stay.However, we apologise for not meeting your expectations regarding the breakfast in the restaurant.Based on your feedback, we will continue to improve our service and quality.If you ever have the opportunity to visit Kyoto again, we would be delighted if you would like to stay at one of our hotels.We look forward to welcoming you again.Front Office Manager
Alana
Superior Twim Room
Stayed in Jul 2024
Family
17 review
Outstanding
Posted on Aug 5, 2024
Facilities: It is a newly opened hotel. It was open on the first day when I went there. The hotel facilities are very complete. There is a large bathhouse in B1. It is very comfortable to take a bath after a day of shopping. The hotel has a gym with new equipment and beautiful interior scenery. The breakfast seems to have relatively few types, and each person can only order the main menu once, but everything else is fine. The location of the hotel is great. Opposite is a museum where you can see exhibitions. The ballchain is a four-minute walk away. Further ahead is Nishiki Market and Shinkyogoku, which are only a fifteen-minute walk away.
Hygiene: The newly opened hotel is very clean and the bed is comfortable to sleep on
Service: Very good. My child had a fever during my stay. The front desk kept helping me contact the pediatric clinic, asking for relevant details, whether I could speak English, and helping to make an appointment. Thank you very much.
My stay this time was relatively short. I look forward to staying here next time I come to Kyoto.
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER, and taking your time to share your valuable comment.We hope you do not mind writing back in English.We sincerely regret to learn that our breakfast did not meet your expectations.We offer breakfast with fresh cheese and seasonal deli buffet. A colorful deli buffet, constructed and inspired by the cuisines of Italy, Spain, the Middle East, and the Mediterranean coast.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager