Hotel Gran Ms Kyoto Reviews
Hotel Gran Ms Kyoto
410-3, Shimo Maruya-cho, Sanjyo agaru, Kawaramachi dori, Nakagyo-ku, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8006, JapanView Hotel Details
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Hotel Gran Ms Kyoto Guest Reviews
4.5/5
Great
182 review
Verified reviewsLocation4.7
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(182)
Positive reviews(178)
Reviews with photos/video(33)
Awesome stay(45)
Clean and tidy(39)
Easy to get around(27)
Convenient for shopping(20)
Great value for money(17)
Close to metro(7)
Friendly front desk staff(6)
Negative reviews(4)
Yuki
Japanese Style Room with Small Garden
Stayed in Jun 2024
Travel with friends
5 review
Outstanding
Posted on Jun 17, 2024
Bus stop to visit arashimaya bamboo forest was just steps away. Good location
Response from Property: Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!HOTEL GRAN Ms KYOTO
Nati Costa
Double Room
Stayed in Sep 2024
Couples
37 review
Great
Posted on Sep 17, 2024
Nice hotel very well located. The room is very small but same as most Japanese hotels. The light of the AC is too bright. Hard to get some sleep. Room is not too clean, not dirty, but we found some hair on towels. The staff is very kind and helpful and they give you ice cream for free. Nice gesture after a very hot day!
Response from Property: Thank you very much for your recent stay with us. We also sincerely appreciate your feedback.We deeply apologize that the size of the room did not meet your expectations. We aimed to minimize unnecessary items and provide free space, but we are truly sorry that it did not meet your needs. We also offer larger rooms, so please consider them for your next stay.Additionally, we apologize for the cleanliness issues you experienced. We will take this seriously and ensure that we pay more attention to this matter in the future.We are committed to providing heartfelt service and facilities to welcome our guests. We look forward to having the pleasure of serving you again when you visit Kyoto.Thank you once again.
_TX***yp
King Room
Stayed in Feb 2024
Solo travelers
15 review
Outstanding
Posted on Feb 6, 2024
Easy check-in and spacious room. The entrance is hidden in a side street. There offer omplimentary bottled water and universal travel adapters were available at reception.
Conveniently located above a SevenEleven as well as close to a Subway Station, Nishiki Market and a big road full of shops.
Response from Property: Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!HOTEL GRAN Ms KYOTO
Anonymous User
Double Room
Stayed in May 2024
Travel with friends
1 review
Outstanding
Posted on May 11, 2024
Very impressive,good experience
Response from Property: We greatly appreciate the time you have taken to provide us with this valuable feedback. we are very glad that you had a pleasant time during your stay. We really hope to see you again in the future.
Guest User
Twin Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 15, 2024
Very convienantly located with many shops around the hotel. The taxi stand and bus-stops are also right outside the hotel.
Hotel staff are very helpful assisting me to find a clinic that is open on a saturaday afternoon cause my daughter injured her eye cornear. Didn't get to note down the young lady's name who assisted me but would like to thank her for extending her help to us.
Tioletry amenities and bathrobe were provided at the lobby.
Overall a nice stay at the hotel and will consider this hotel in my next trip back.
Response from Property: Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. We are delighted to hear your positive feedback, especially regarding our front desk team.Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!HOTEL GRAN Ms KYOTO
Takahashi
Double Room
Stayed in Jun 2024
Business travelers
2 review
Very Good
Posted on Jun 15, 2024
Checked in/out smoothly. No skincare pouches, only green tea bags in the room.
Response from Property: Thank you very much for choosing to stay at our hotel.We regret to inform you that we do not have a skincare pouch available. However, we do sell a skincare set at the front desk. If you are interested, please do not hesitate to contact our front desk staff. We hope you enjoyed the green tea bags provided in your room. We look forward to welcoming you again in the future!Hotel Gran M's Kyoto
Anonymous User
Superior Room with Tatami Area
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on May 14, 2024
Enjoyed my stay and very easy to walk to convenient stores and eateries.
Response from Property: We greatly appreciate the time you have taken to provide us with this valuable feedback. we are very glad that you had a pleasant time during your stay. We really hope to see you again in the future.
Bianca
Deluxe Twin Room with Extra Bed
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 31, 2024
We forgot our belongings they sent it to us. Thank you
Response from Property: Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. . We look forward to seeing you again in the near future.
G
Superior Twin Room
Stayed in Oct 2023
Family
6 review
Amazing
Posted on Oct 13, 2023
A wonderful hotel all around. Rooms were comfortable, though small like most Japanese hotel rooms, it still had a luxury feel to it. I especially loved the faucet/shower head controls. Very nice stay and unbeatable location!
ftb12
Double Room
Stayed in Aug 2023
Couples
25 review
Great
Posted on Aug 25, 2023
the room is just right for 2 people. the toilet bowl is quite old in style and I was shcoked when the water flushing quite loudly for unknown reasons when i was still using it. For hot water, it came out immediately and it was great!
Anonymous User
Twin Room
Stayed in Jan 2024
Business travelers
12 review
Outstanding
Posted on Jan 5, 2024
goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
Response from Property: Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!HOTEL GRAN Ms KYOTO
Guest User
Twin Room
Stayed in Apr 2023
Couples
2 review
Very Good
Posted on May 3, 2023
Fantastic location but the ac is controlled by the front counter so our little room was like an oven until we asked them to open the window. Still pretty warm so sleeping was a problem
karla icaz
Double Room
Stayed in Apr 2023
Couples
40 review
Outstanding
Posted on Apr 8, 2023
This is a great location, the room is clean and staff is nice . you can walk to gion and the subway station is like 7min walk
Rohit Banka
King Room
Stayed in Oct 2023
Couples
5 review
Very Good
Posted on Oct 26, 2023
Great location and clean hotel
RayNg
Twin Room
Stayed in Nov 2022
Family
3 review
Outstanding
Posted on Dec 16, 2022
Highly recommended. I will come back again if I'm going back to Kyoto. The location is perfect for me and my family.