Kanade Toji-Minamimon

We booked this homestay for 3 days. We arrived at around 7pm on the first day. As soon as we opened the door, the room smelled musty and was very humid and stuffy, so we quickly turned on all the air conditioners. At this point, problems arise. The air conditioner in a double room upstairs couldn't cool down at all, and the indoor temperature was still 30 degrees at 8 o'clock in the evening. I only contacted the homestay customer service via email. They did not reply on the Ctrip platform, and the previous message was also in Japanese. It seemed like they were off work after 6 o'clock and didn't reply to emails. I had no choice but to contact Ctrip customer service. Ctrip was very good in this regard. They were always online and helped to solve the problem in a timely manner. Through Ctrip, the homestay finally responded and sent me the air conditioner remote control instructions via email. So far, they don’t think it’s their problem, but I don’t know how to operate the air conditioner. I have 5 air conditioners upstairs and downstairs, and I have turned on them all. How can I not know how to operate it? Well, since you think I can't operate it, let me learn it again. ***, I had no choice but to resort to a big move and plug the power back in. I felt a bit of cool breeze. It was already 10 o'clock. During this time, I told Ctrip with the attitude of not bothering others and just letting it work. The air conditioner started to cool down. I was too tired and wanted to sleep. However, half an hour later, the room temperature was still 28 degrees. Helplessly, we had to ask Ctrip to notify the B&B to come check the air conditioner tomorrow. We temporarily slept on the floor in the living room downstairs. The next day, both Ctrip and the B&B informed me that the air conditioner was indeed broken and needed repair. Okay, fix it. As long as it can be fixed before we go back to the B&B. However, in the afternoon, the B&B informed me that the air conditioner could not be repaired, and that was all. I was speechless at that time. I asked them for a solution, but they didn't give me a positive response. I had no choice but to contact Ctrip and put forward my demands: 1. They must compensate me for my loss of not being able to stay in a double room. 2. The mat on the floor we sleep on is too thin. Can we make both mats thicker? As a result, the hotel did not agree to any of the conditions and rejected them directly. I asked Ctrip at that time, is there nothing I can do? Ctrip was also helpless. In the end, Ctrip compensated me 600 yuan. Your B&B gave me two standard rooms and a tatami room for three people. I was unable to check into a standard room and was forced to sleep on the floor in the living room. Don't you hotel have any responsibility? Do you think that just because I can sleep, you have no responsibility? Is this your service? Don't you feel guilty? There is one more thing. I think your service quality is not what Japan should have. A stuffed toy my child bought at Universal Studios and one of my toiletry bags were left at the B&B. I contacted the B&B and they said that there was a bag and a toy. Since we would be staying in Japan for a few more days, they asked the B&B to help send them to my last hotel, with the shipping fee to be paid. On the last day I received the package, and when I opened it, it was a toy and a broken bag that my friend had thrown away. Not my toiletry bag. My toiletry bag is very big. It contains my Lifen electric toothbrush worth more than 400 yuan. I also thoughtfully brought the charging cable with me. There is also a portable water flosser, a Yuyue massager that costs more than 400 yuan, and some small electrical appliances. Such a big bag, but they told me they didn't see it and didn't leave it at the B&B. I remember clearly that because the child was the last one to brush his teeth, I never went into the bathroom to check, and I didn't open my suitcase from the time we left the B&B to the time we checked into the next hotel. You said you didn’t see it. Your service attitude is so bad. I really don't recommend this B&B. I would also like to thank Ctrip’s customer service, you are very professional, serious and responsible!