Nazuna Kyoto Nijo-jo Reviews
Nazuna Kyoto Nijo-jo
Kusuriyacho 580, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-0066, JapanView Hotel Details
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1 night
Nazuna Kyoto Nijo-jo Guest Reviews
4.6/5
Great
67 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(67)
Positive reviews(43)
Reviews with photos/video(17)
Negative reviews(1)
ttl050310
Genmaitya Japanese-Style Suite With Open-Air Bath
Stayed in Jul 2024
Family
33 review
Outstanding
Posted on Aug 26, 2024
Very good stay experience, the hotel is in a great location, very close to the Nijo Castle summer light show, and also close to supermarkets and convenience stores. The room is traditional Japanese style, but spacious and bright, the service is very good, the breakfast is delicious, recommended
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6/14
Response from Property: Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel.We are delighted to have you as our guests.The room you stay is Genmaicha room.There is Tatami space. You can enjoy tea time.Also, we serve grilled vegetable and main dish and Obanzai box(home made cooking in Kyoto) as breakfast. We cooked them with Irori.The savory aroma is very appetizing.If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax.Sincerely yoursNazuna Kyoto NijoReception staff Akiko
Guest User
Genmaitya Japanese-Style Suite With Open-Air Bath
Stayed in Jul 2024
Family
7 review
Outstanding
Posted on Aug 21, 2024
It's a pity that we spent most of our time outside! But the room was really clean, the Japanese service was very thoughtful, and the toiletries were very useful! We were given a lot of snacks, drinks, and Japanese sake!
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Response from Property: 感謝您寫信給我們，對客房設施和客房服務給予了高度評價。雖然您的時間有限，但我們希望您能感受到我們客棧的魅力。感謝您的入住。
Guest User
Genmaitya Japanese-Style Suite With Open-Air Bath
Stayed in Oct 2024
Booked for others
23 review
Posted on Dec 6, 2024
Deeply feel that
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Response from Property: Thank you very much for staying with us and giving us your opinions.We will take this score seriously and make every effort to review and improve it. We are sorry that we could not provide you with a satisfying stay.Thank you for your valuable opinion. Nazuna Kyoto Nijo
Guest User
Maccha Japanese-Style Suite with Open-Air Bath
Stayed in Mar 2022
Couples
1 review
Very Good
Posted on May 14, 2022
After all, the open-air bath in the room is the best! There is also a tea bag, so you can enjoy the bath with the best scent! The room is clean and free beer!
When I called at midnight when I was hungry, I even got the service of Kyoto-style Oyakodon!
Breakfast is also charged, but the seasonal Kyoto vegetables were baked right in front of you and it was delicious!
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Response from Property: Thank you very much for using Nazuna Kyoto Nijo Castle. We are glad that you were satisfied with your room, breakfast and room service. In addition, all the staff at the hotel strive to meet the needs of our guests, so we are very happy if you are happy with the late-night snack. We will continue to strive to be an inn that can provide wonderful memories to everyone, using the words of praise for the staff and rooms as encouragement for the future. We look forward to seeing you again. Nazuna Kyoto Nijo Castle
Explorer43570394239
Stayed in Aug 2024
Couples
Outstanding
Posted on Sep 21, 2024
I was very satisfied with the service and the guest room. I had a relaxing time until noon. I would like to stay here again when I come back to Kyoto.
Response from Property: Thank you for your kind words.We are delighted to hear that you were satisfied with our service and the room. It is wonderful that you had a relaxing time during your stay. We look forward to welcoming you back on your next visit to Kyoto. Nazuna Kyoto Nijo-jo
hjubb
Stayed in Aug 2024
Couples
Outstanding
Posted on Sep 11, 2024
This ryokan is perfect for anyone looking for a beautiful and luxurious stay in Kyoto. The staff are friendly and attentive, and the room is beyond amazing, in a traditional style, highly comfortable and private, beautifully presented with attention to every detail. We could not have been made more welcome, and could not recommend any more highly.
Response from Property: Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours
Geronimo S
Stayed in Aug 2024
Couples
Outstanding
Posted on Sep 6, 2024
Excellent staff Central located near the imperial palace, the food outstanding combination, superb and the outside garden with the outside hot tub spectacular. Each room has Wi-Fi and air conditioning with a small fridge and a safe for valuables. Your food can be served in room, but breakfast is a must, Japanese style. Close to local restaurants where you can eat there at night or locally is your choice. Close to all the important locations centrally.
Response from Property: Thank you for your review. We are so glad you enjoyed our facilities and food. We will definitely share this post with our staff. Please come back to Nazuna when you come to Kyoto again. We will always welcome you. Nazuna Kyoto Nijo-jo
Ariel C
Stayed in Jul 2024
Couples
Outstanding
Posted on Aug 16, 2024
English friendly with very nice service!! Cute room with traditional Japanese style design Little private yard is clean and comfortable with outdoor bathtub Staying in 抹茶 room, highly recommend Also have late night snack and kimono available. Very convenient
Response from Property: Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests. Macha room has private garden and private open-air bath. Also there is a kind of porch. We reccomend having tea time in the porch while seeing beautiful gerden. As a night snack, we serve Otchaduke which is traditional Japanese food. We are so happy to hear that you like it. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Nijo Reception staff Akiko
terrykR7405OT
Stayed in Jul 2024
Couples
Outstanding
Posted on Aug 14, 2024
Fantastic and Beautiful Ryokan stay. Each room is stocked with locally sourced complementary snacks and they even have a small gift for you to take home. Our room was beautiful and spacious, especially compared to our stay in Tokyo. Highly recommend staying here if you can when visiting Kyoto.
Response from Property: Thank you for submitting your review. We are glad that you enjoyed the snacks in your room during your stay. Please also enjoy NAZUNA's original diffuser at home.
Luis M
Stayed in Jul 2024
Family
Outstanding
Posted on Aug 5, 2024
Beautiful area and excellent service. Close to public transportation. Staff is very friendly and well spoken in English. Loved Breakfast and snacks were delicious. Room was very nice. Would recommend coming here if you’re staying in Kyoto!
Response from Property: Thank you very much for staying at Nazuna Kyoto Nijo Castle. We appreciate for taking your precious time to send us a kind review. We are happy to hear that you could spent a wonderful time in Kyoto and Nazuna. Thank you so much for your compliments about the service of our staffs too. We will continue to strive to improve our service to satisfy our guests. Please visit us when you come to Kyoto next time. We are always waiting for your comingl Nazuna Kyoto NIjo-jo
Amy Rindaporn J
Stayed in Jun 2024
Couples
Outstanding
Posted on Jul 7, 2024
The service is excellent, the hotel's location is perfect just right in the city center. Breakfast is incredibly terrific as japanese tranditional. We gonna come back for next time. Cosy atmosphere when we first steped in. Welcome drink and snack are wonderful. Miharu is the best host, she is splendid.
Response from Property: Dear amyrindapornj, Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests and hear that you were staisfied with our meal through your stay in Nazuna Our mission is not only to provide a comfortable stay, but also to provide our guests with an unforgettable and special experience through interaction with our staff. It would be a great honor if we could have offerred you such an experience this time. We will difinitely share this heartful commnet with Miharu. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Nijo-jo Reception staff
Dann M
Stayed in Jun 2024
Couples
Outstanding
Posted on Jul 4, 2024
The best part of our Japan trip! The staff were very friendly and detail oriented. They made sure all our questions had been answered and listened very attentively. They told us the best places to check out while in that part of Kyoto. They also helped with acquiring a private masseuse at the very last moment! The Maccha room was perfect as it has the best mix of both traditional and modern! The private onsen was the star of the show with its size, green color and resemblance of a yunomi, or japanese teacup. The bath salts provided both relief and a relaxing scent throughout the bath. The high quality shampoos and soaps made us want to purchase them for when we go back home. We wished to had booked an extra night!
6/7
Response from Property: Thank you for submitting your review. We are glad you enjoyed our services and facilities. Thank you very much for all your nice and happy comments. We will certainly share them with our staff to improve their motivation. Please come back to Nazuna when you come back to Kyoto again. We will always welcome you. Nazuna Kytoto Nijo-jo
scapuano555
Stayed in Jun 2024
Family
Outstanding
Posted on Jul 3, 2024
Simply amazing! You cannot have an experience better than this. The service is perfect and the apartment is really fantastic! This is an experience that you need to do when visiting Japan: you will for sure remember it for all your life. Thank you again
Response from Property: Thank you for submitting your review. We are glad you enjoyed our services and facilities. We will continue to work hard to ensure that our services and facilities are worth the price. There are many ways to enjoy Kyoto, depending on the season. Please come and visit Kyoto in different seasons. Shota Kato Nazuna Kytoto Nijo-jo
Guest User
Stayed in Nov 2024
Other
Outstanding
Posted on Dec 18, 2024
The employees were wonderful, attentive and super helpful with information… The traditional breakfast every morning was such a hearty delightful Japanese experience; we really enjoyed every day! The Nazuna staff also assisted in communicating with our tour service.
Tony N
Stayed in Apr 2024
Couples
Outstanding
Posted on May 26, 2024
We only stayed one night but it was an amazing experience for both of us! This is our first time staying at a ryokan but our hostess spoke English and told us everything we needed to know. The complimentary snack gifts were a pleasant surprise including matcha, a variety of cold drinks and tea. They even provide soft pajamas and amenities that we don't normally get in the US. It felt like we were living in a home in Kyoto for a night. Booking a in-room massage (for extra) was easy and definitely needed after our time in Tokyo. They provide a bunch of other services such as komono rental for the day and photos if wanted. So glad we chose Nazuna for our first ryokan experience with it's own touch of modern and traditional. We would love to come back.
Response from Property: Dear O7444WPtonyn, Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests and hear that you were staisfied with our services through your stay in Nazuna Our mission is not only to provide a comfortable stay, but also to provide our guests with an unforgettable and special experience through interaction with our staff. It would be a great honor if we could have offerred you such an experience this time. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours, Nazuna Kyoto Nijo-jo Reception staff