Bon Kyoto Kiyomizu

It was a good value hotel for a family of four. We visited during Chuseok, and it was convenient to visit nearby places like Kawaramachi.

The room is clean, tidy, quiet and well-equipped

The hotel is located 10 minutes away from the station, and the facilities were generally clean! There was a separate luggage storage area at the front, and the suitcase could be locked with a thick padlock. I liked it because I could worry less about losing my luggage. What did you especially like the most about the hotel’s service? It was a coping mechanism. I was finishing my schedule and going to my room, but my younger brother accidentally told me the room password in the hallway. But a man from the other room opened the door and came out to check on us. I felt very uncomfortable, so I told the staff about this, and they disabled the door lock password for our room and replaced it with a hotel key. The male staff member at the front of the hotel did his best to help us through the translator. Also, I was grateful that he came to my room and checked if I was okay. It was my first family trip in a long time, so I wanted to leave only good memories. I could have experienced something bad, but I think the hotel handled it well!

In this case, I was a little embarrassed because it was an add-on, but I learned that I couldn't cancel or change the reservation. I realized this after making a reservation. It's a bit awkward because you have to go to the site and pay by credit card, and the exchange rate may fluctuate, so it may not be the price you first saw, so it's inconvenient. I asked Trip.com if payment had not been made yet so I could not go, and they said I should not no-show because my card information was included and the hotel could make the payment at their discretion. If I change the date during my travel itinerary, the hotel price would be reduced by more than half, so I inquired, but Trip.com said no. I don't know if it's because they won't cancel or if the hotel won't do it. The hotel wasn't very good either. The windows didn't open and were opaque so I couldn't see outside. The sofa bed and table space were spacious for a Japanese hotel. The sofa bed was not clean so it was a bit uncomfortable. There is a rattan back cover on the sofa, which is perfect for hitting your head while getting up. Even if you ask for room cleaning, they won't do it. This is my first time seeing a hotel that doesn't allow date changes, cancellations, or room cleaning. What I liked was that the Chingdae was spacious for a double, the size was good, the bathroom had a bath chair, and there was a key to store your suitcase so you could lock it and leave. Umbrellas were also provided. This is usually done in hotels.

It was a clean room with separate toilet and bath.