THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel Reviews

THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

175-2, Ebisucho, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0033, JapanView Hotel Details
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific HotelTHE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific HotelTHE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel
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THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel Guest Reviews

4.6/5
Great
366 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(366)
Positive reviews(358)
Reviews with photos/video(127)
Delicious breakfast(40)
Offers pick-up/drop-offs(38)
Quiet & comfortable(33)
Easy to get around(28)
Garden view(18)
Well designed(17)
Close to metro(13)
Convenient for shopping(10)
Negative reviews(8)
Huan Qu
Superior King Room
Stayed in Dec 2024
Family
13 review
4.7/5
Amazing
Posted on Jan 4, 2025
Hotel is in walking distance to many temples and famous walking streets. The hotel itself is quite new.
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA.We are also deeply grateful for the kind words you shared with us. We are delighted to hear that you were satisfied with the location of our hotel.Our hotel is conveniently located within walking distance to famous temples such as Heian Shrine and Nanzen-ji, and the bustling Gion district, one of Kyoto's most iconic neighborhoods, is also within walking distance.Having opened on July 7, 2022, it has now been two and a half years since our opening. We are committed to maintaining our hotel as a fresh and welcoming place for all of our guests, and we will continue to strive for excellence.We look forward to welcoming you again in the future.
Guest User
Superior King Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Feb 24, 2025
This hotel in Kyoto’s Higashiyama district blends Japanese charm with modern luxury. My room was spacious, clean, and comfy, with a great bed and soaking tub. The staff were friendly and helpful, arranging my private onsen and offering a free shuttle to Kyoto Station (20 minutes away). It’s near Higashiyama Station and Gion, yet peaceful. Breakfast was delicious—Japanese and Western options—and the tea-themed onsen was a highlight. The gym’s solid, but I loved the garden more. It’s not central, but the shuttle compensates. Parking’s 2,000 yen/night. A luxurious, authentic gem—9/10, I’d stay again!
Response from Property: Thank you very much for choosing to stay with us and for sharing your wonderful feedback. We are delighted to hear that you enjoyed the spacious room, the blend of traditional Japanese charm with modern luxury, and our convenient amenities such as the private onsen and shuttle service to Kyoto Station. It’s also great to know that you found our breakfast offerings and the tea-themed onsen to be highlights of your stay.We truly appreciate your kind words regarding our staff, and we are glad that they were able to make your experience even more enjoyable. Your comments regarding the peaceful atmosphere of our hotel, as well as the gym and garden, are also highly valued.Thank you once again for your thoughtful review. We look forward to welcoming you back for another memorable stay in the future.THE HOTEL HIGASHIYAMA
Erica1644
Superior Hollywood Twin With Shower
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
It was a great hotel with good amenities 👍 We had a pleasant stay 😊
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to receive the highest rating regarding your stay at our hotel. We are not satisfied with this evaluation and will continue to work even harder. We look forward to your continued patronage. All of our staff are looking forward to your next visit.
Jamie.oconnor
Premium Twin
Stayed in Aug 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Perfect location as not in the hive of the centre but the city is walkable. Metro is very close and there is a shuttle bus to Kyoto station. Breakfast was great, especially the Japanese breakfast! Would definitely stay again!
Response from Property: Dear Jamie.oconnorThank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to receive your highest rating and feedback regarding your stay at our hotel.Thank you for taking the time to submit your beautiful photos. We are very happy to hear that you liked our breakfast buffet. The black beef shabu-shabu with tea from “Gion Tsujiri” in the picture and the sushi with pickles that you can make by yourself are very popular.Another photo is the “Daitourou” that is displayed in front of the hotel. This parades around the hotel during the Awata Shrine festival. This festival has a history of over 1,000 years and is held every year in October. If you have a chance, please come see it again.We all look forward to seeing you again.
Tsz Kwan99
Superior King Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 2, 2025
Overall speaking, their service and hospitality were excellent. The amenities were sufficient. In addition, there were washing machines which were free to use. The view from the hotel was also scenic. You can experience the tranquility.
Response from Property: Thank you very much for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you had an enjoyable experience and that our service and hospitality met your expectations.We are especially glad that you were able to enjoy the scenic view and the tranquility our location offers. Your kind words mean a great deal to us, and we will continue to strive to provide exceptional experiences for all our guests.Thank you once again for your valuable feedback, and we look forward to welcoming you back in the future.THE HOTEL HIGASHIYAMA
chubsgi
Superior King Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Thoroughly enjoyed our stay in this hotel! Love that it is situated in a quiet neighbourhood but still convenient to commute around via bus or subway. There’s an hourly shuttle bus that brings us to Kyoto station. Room is decently big (in normal Japan standards) and we liked the bathroom (both standing and tub).
Response from Property: Thank you very much for staying at our hotel.We are very pleased to hear that you were very satisfied with your stay with us.Especially regarding the transportation, we are very happy to hear that you found the nearby subway, buses, and hotel shuttle buses very convenient for your travel plans.We hope that your stay at our hotel was one of the most memorable experiences of your trip to Kyoto.We look forward to welcoming you again when you have the opportunity to visit Kyoto again.
LeoZ Leung
Superior Hollywood Twin Room
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 2, 2025
The hotel is not located in the city center, but it does offer a shuttle service to the JR station. There are also nearby parking options available, which cost around 2,000 yen per night. The hotel is very clean and quiet, and the room is big compare to the standard in Japan. I had a wonderful stay here.
Response from Property: Thank you very much for choosing to stay at THE HOTEL HIGASHIYAMA.We appreciate your feedback regarding our location, shuttle service, and nearby parking options. It is wonderful to hear that you found the room spacious compared to the standard in Japan, and that you were pleased with the cleanliness and quiet environment. We are glad you had a wonderful stay with us.We will continue to strive to provide a comfortable experience for our guests, and we look forward to welcoming you again in the future.
KC_Lim
Superior Hollywood Triple Room
Stayed in Dec 2024
Family
11 review
4.7/5
Amazing
Posted on Jan 11, 2025
Newish hotel with shuttle service to Kyoto station and Gion. Value for money.
Response from Property: Thank you very much for staying at our hotel.We are very pleased to receive your compliments regarding your stay.We hope that our shuttle bus was of some help to you in your plans to explore Kyoto.We would also be honored if your stay at our hotel was one of the most memorable experiences of your stay in Kyoto.We are not satisfied with this good evaluation and will continue to strive for a comfortable stay for each and every one of our guests.We look forward to welcoming you again when you have the opportunity to travel to Kyoto again.
Anonymous User
Superior Hollywood Twin With Shower
Stayed in Sep 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Jan 16, 2025
New hotel in good location...a little far from metro but in walking distance to many historic sites.
Guest User
Superior Hollywood Twin With Shower
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Very beautiful hotel, it’s located at heart of old city, you can feel Japan there walking around the hotel! Can walk to many good places or take free shuttle bus (leaving every hour at h:55 min) to Kyoto station for visit even more good places. Incredible breakfast restaurant!!! Bad side is there is no big bowl or cups for make some iced coffee or pour a cap of hot drip coffee neither (how I suppose to make my coffee in the room?) even they gift it for free every day, also there is no microwave.
6/20
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to receive the highest rating for your stay at THE HOTEL HIGASHIYAMA. Thank you for your valuable feedback regarding our facilities. We are not satisfied with this evaluation, and we will continue to improve our efforts. We look forward to your continued patronage. We all look forward to welcoming you again.
Guest User
Superior Hollywood Twin With Shower
Stayed in Aug 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Sep 27, 2024
One of the nicest hotels I’ve stayed in! Amazing service, beautiful rooms and aesthetically pleasing on all levels.
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honoured to have received your highest rating and words of praise.Our hotel is a new hotel, which has been in operation for two years. We are all determined to make it a hotel that will be loved by you for many years to come. We look forward to your continued patronage in the future.
Yummychenchen
Superior King Room
Stayed in Jan 2024
Travel with friends
85 review
4.7/5
Amazing
Posted on Feb 9, 2024
Good place to stay in Kyoto. Peaceful and quiet hotel. Will be great if shuttle service is more frequent.
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to have received such a high evaluation of your stay at our hotel. Thank you for your valuable feedback regarding the shuttle bus. We are not satisfied with this evaluation, and we will continue to work hard so that we can receive the highest evaluation from many of our guests. We look forward to your continued patronage. We look forward to welcoming you again.
Yna Alba
Superior Room(shower booths only)
Stayed in Nov 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 21, 2024
I loved the location, it was nice & quiet. but also near some of the places to visit in Kyoto. I liked walking to the Heian Shrine, Yasaka Shrine, Kodaiji, and Kawaramachi. There's also several buses and trains within a few minutes walk from the hotel. Overall I loved the hotel's and the neighborhood's peaceful vibe, and easy access to historical sites & shopping areas in Kyoto.
6/7
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to receive the highest rating for your stay at THE HOTEL HIGASHIYAMA. As there are many tourist attractions within walking distance, we recommend you to go sightseeing in the morning when it is quieter. We are not satisfied with this evaluation and will continue to improve our services. We look forward to your continued patronage. We all look forward to welcoming you again.
Superior Hollywood Twin With Shower
Stayed in Sep 2023
Family
18 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Lovely hotel for travelers and tourists - they have a temple behind the hotel and a mini garden. Also walkable distance to continents stores and restaurants and the hotel is soooo fancy! I highly recommend to bring your family too, will definitely enjoy the service and vibe of Kyoto.
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to receive the highest praise for your stay at our hotel. We are very happy to hear that you enjoyed the service and atmosphere of Kyoto without a doubt. We are not satisfied with this evaluation, and we will continue to make further efforts to improve our services. We look forward to your continued patronage. We all look forward to welcoming you again.
Matthew
Premium King Bed Room
Stayed in Mar 2024
Couples
1 review
4.5/5
Great
Posted on Apr 19, 2024
Breakfast was really crowded but standard was great. A bit of a walk from the station but not insane
Response from Property: Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are very honored to have received such a high evaluation of your stay at our hotel. We are not satisfied with this evaluation, and we will continue to work hard so that we can receive the highest evaluation from many of our guests. We look forward to your continued patronage. We look forward to welcoming you again.