Satoi Kosetsu Shichijo-Mibu

Satoi Kosetsu Shichijo-Mibu Reviews

Satoi Kosetsu Shichijo-Mibu

Nishisuyacho 2, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8833, JapanView Hotel Details
Satoi Kosetsu Shichijo-Mibu
Satoi Kosetsu Shichijo-MibuSatoi Kosetsu Shichijo-MibuSatoi Kosetsu Shichijo-Mibu
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Satoi Kosetsu Shichijo-Mibu Guest Reviews

4.1/5
Very Good
20 review
Verified reviews
Location3.8
Amenities4.3
Service4.1
Cleanliness4.2
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All reviews(20)
Positive reviews(16)
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Clean and tidy(6)
Negative reviews(3)
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jul 6, 2024
Nice house with average services Front desk staff may arrive late so there are chances that you need to wait under the sun as all doors closed and you can only contact them by email during that time (not very responsive) Thin wall so may hear people talking in midnight Good experience overall despite the above Beds and tatami are very comfortable and smell good Taxi costs ard 1,000yen from kyoto station to the house
Response from Property: Thank you for your detailed feedback! We're glad you enjoyed our house, especially the comfortable beds and tatami. We apologize for any inconvenience caused by the front desk service and the thin walls. Your comments are valuable, and we will work on improving communication and responsiveness. We hope to welcome you back for an even better experience next time!Best reagrds,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
So comfortable and good location nearly JR station
Response from Property: We're glad to hear that you found your stay comfortable and enjoyed our convenient location near the JR station! and we're thrilled that we could meet your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in May 2023
Family
2 review
3.5/5
Posted on May 31, 2023
excellent breakfast, clean and tidy, but, there is no reception and luggage services. over rely on email for communication.
Response from Property: Dear guest, Thank you very much for staying at Satoi Kasetsu. We are glad that you were able to enjoy your breakfast and your room. We offer a service to store your luggage at the front desk during set hours (9am - 6pm). Please contact us in advance and we will assist you. In addition, since the outbreak of COVID-19, we have been implementing self-check-in to ensure that our guests can stay with us with peace of mind. You can contact us by email or phone. There is an employee at the front desk nearest to the inn, so please call or come to the front desk if you need anything. All our staff look forward to welcoming you again if you have the opportunity.
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in May 2023
Couples
1 review
1.0/5
Posted on May 11, 2023
I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
Response from Property: Dear customer, thank you very much for staying at [Satoikayuki]. We sincerely apologize for any inconvenience this may have caused you. On the day of the event, there was an error in the key system and we were unable to set the same key number. At this time, you can only open it at the main turn. The staff member who took care of your room will now enter your main bango and vacate your room. We apologize for any inconvenience caused to you late at night.
Ms Hung
Machiya Whole Building With Semi Open Air Bath
Stayed in Aug 2024
Couples
4 review
4.5/5
Great
Posted on Sep 2, 2024
Machiya with Japanese breakfast, nearby convenience store The facilities in the house are complete, clean and comfortable
Original TextTranslated by Google
Response from Property: Dear Ms Hung,Thank you for your kind review! We're glad to hear that you enjoyed your stay at our machiya, including the Japanese breakfast and the convenience of nearby stores. It's wonderful to know that the complete facilities and cleanliness provided you with a comfortable experience. We hope to welcome you back again in the future!Best Regards,Satoi Kosetsu
Samantha Ma
Machiya Whole Building With Semi Open Air Bath
Stayed in Jun 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Jul 3, 2024
It’s a machiya with traditional Japanese characteristics. It’s clean, well-equipped, and the staff is kind and friendly
Original TextTranslated by Google
Response from Property: Dear Samantha,Thank you for your kind words! We're happy to hear that you appreciated the traditional charm of our machiya and found it clean and well-equipped. Our staff always strives to offer friendly and attentive service, and we're glad it made a difference during your stay. We look forward to welcoming you again in the future!Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in May 2024
Couples
3 review
3.7/5
Posted on Jul 24, 2024
The hotel will automatically send you an email the day before to notify you of the password. Check-in went smoothly. It is within a 10-minute walk from JR. The accommodation is very Japanese-style and clean. Unfortunately, the wooden bathtub is a bit moldy and difficult to maintain. There are many residential buildings nearby and there is nothing to eat. , remember to eat outside to satisfy your thirst
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad to hear that you appreciated the traditional Japanese style and cleanliness of our Machiya. We apologize for the issue with the wooden bathtub and will certainly look into improving its maintenance. As for dining options, we recommend exploring nearby areas before heading back for the evening to ensure you have something on hand. We hope to welcome you back and provide an even better experience next time!Best Regards,Satoi Kosetsu
Anonymous User
Machiya Whole Building With Semi Open Air Bath
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The environment is comfortable, the place is clean, and the location is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your kind words! We're delighted to hear that you found our house environment comfortable, clean, and the location convenient. We hope to welcome you back for another pleasant stay in the future!Best Regards,Satoi Kosetsu
Guest User
Semi Western-Style Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
This hotel is definitely more than 4 points, I think it should be above 4.8. The only drawback is that it is a little far from Kyoto Station on foot, but it is very close by train. Every day someone cleans the room, replenishes the supplies, and changes clean towels, bath towels and yukatas. When I first checked in, the air conditioner was turned on, and it felt so cool instantly! The station is also very close, and you can basically get to the attractions by taking a bus. The cost-effectiveness is super high, and I will choose this place next time I go!
Original TextTranslated by Google
Response from Property: Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, daily service, and convenience of the location. We're glad the air conditioning provided a pleasant welcome, especially during the warmer days. We look forward to welcoming you back on your next visit to Kyoto!Best Regards,Satoi Kosetsu
Guest User
Semi Western-Style Room
Stayed in Jul 2024
Family
4 review
1.0/5
Posted on Aug 31, 2024
The house has very poor sound insulation, there are many bugs in the house, and the air conditioner blows directly on my head
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the sound insulation, bugs, and the air conditioning setup. Your comments are very valuable to us, and we will look into making improvements to ensure a more comfortable stay for future guests. Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Jul 2023
Couples
26 review
5.0/5
Outstanding
Posted on Sep 1, 2023
It was very good. I extended my stay directly. The breakfast was rich.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for staying at Satoi Kasetsu Hotel. I am very happy that you were satisfied with the room and breakfast. The breakfast is Kyoto-style vegetarian cuisine. I look forward to seeing you on your next stay. Best regards, Satoi Kasetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
It’s almost as expected, very local style
Original TextTranslated by Google
Response from Property: Thank you very much to staying with us.We are glad to hear that yuo enjoyed our room.Appreciated your kind words.We are looking forward to your next stay!Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Feb 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 13, 2023
There was a convenience store nearby, and the house was so pretty.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for staying at [Satoikayuki]. This room has a convenient location. Not only near convenience stores, but also near main streets, Kyoto Aquarium, bus stops, and stations. This room is comfortable for our guests. Thank you very much for your wonderful review. We look forward to seeing you again. Satoi Kayuki
Carl J
Stayed in Nov 2023
Family
5.0/5
Outstanding
Posted on Nov 8, 2023
We had an excellent stay at this Machiya (traditional Kyoto townhouse) for 3 days. We only did in-room dining one night, but that was also excellent. The check-in process is a little strange, as you will receive communication from the company that's a little dense and will not interact directly with the staff unless you choose to. We had to scan and send our passport photos and fill out a registration card, but that was it. The property is small by European/American standards in the sense that you will need to be careful to avoid damaging (including possibly your own head) things during your stay due to height and luggage weight. There's slippers provided to switch from your walking shoes to walking inside the property and there is an excellent bathtub and washroom with washer. My two cautions - this firm has English speaking employees available during business hours (and an emergency line) but it is geared primarily towards the Japan renter. Be prepared to know Japanese or be willing to take the time to translate certain things via your cell phone/app of your choice to understand how to work the various appliances. As an older building, learning the heating/cooling. The second caution, as an older building sound is an issue. You will hear the street and need to control your volume in order to be a polite guest. If this isn't something you're looking to do, then just throw the money at a more modern hotel experience. We liked it - not everyone will.
Response from Property: Thank you for sharing your detailed experience and insights from your stay at our Machiya in Kyoto. It's great to hear that you had an excellent stay and enjoyed the traditional aspects of the townhouse, including the in-room dining experience. I appreciate your honest feedback about the check-in process and the challenges related to language and certain appliances. That is valuable for future guests considering a stay and for us to improve our service.