Satoi Kosetsu Shichijo-Mibu

Satoi Kosetsu Shichijo-Mibu Reviews

Satoi Kosetsu Shichijo-Mibu

Nishisuyacho 2, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8833, JapanView Hotel Details
Satoi Kosetsu Shichijo-Mibu
Satoi Kosetsu Shichijo-MibuSatoi Kosetsu Shichijo-MibuSatoi Kosetsu Shichijo-Mibu
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Satoi Kosetsu Shichijo-Mibu Guest Reviews

4.5/5
Great
29 review
Verified reviews
Location4.3
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(29)
Positive reviews(22)
Reviews with photos/video(11)
Awesome stay(11)
Clean and tidy(6)
Negative reviews(3)
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in May 2024
Family
1 review
3.7/5
Posted on Jul 6, 2024
Nice house with average services Front desk staff may arrive late so there are chances that you need to wait under the sun as all doors closed and you can only contact them by email during that time (not very responsive) Thin wall so may hear people talking in midnight Good experience overall despite the above Beds and tatami are very comfortable and smell good Taxi costs ard 1,000yen from kyoto station to the house
Response from Property: Thank you for your detailed feedback! We're glad you enjoyed our house, especially the comfortable beds and tatami. We apologize for any inconvenience caused by the front desk service and the thin walls. Your comments are valuable, and we will work on improving communication and responsiveness. We hope to welcome you back for an even better experience next time!Best reagrds,Satoi Kosetsu
Guest User
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 11, 2024
The house is nice and beautiful. It has the old Japanese style house design. The toiletries are well prepared and instructions are clear. Thank you the owner for the accommodation. Would recommend families and friends for this house type. Arigato
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 13, 2024
So comfortable and good location nearly JR station
Response from Property: We're glad to hear that you found your stay comfortable and enjoyed our convenient location near the JR station! and we're thrilled that we could meet your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Apr 2023
Family
2 review
3.5/5
Posted on May 31, 2023
excellent breakfast, clean and tidy, but, there is no reception and luggage services. over rely on email for communication.
Response from Property: Dear guest, Thank you very much for staying at Satoi Kasetsu. We are glad that you were able to enjoy your breakfast and your room. We offer a service to store your luggage at the front desk during set hours (9am - 6pm). Please contact us in advance and we will assist you. In addition, since the outbreak of COVID-19, we have been implementing self-check-in to ensure that our guests can stay with us with peace of mind. You can contact us by email or phone. There is an employee at the front desk nearest to the inn, so please call or come to the front desk if you need anything. All our staff look forward to welcoming you again if you have the opportunity.
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Apr 2023
Couples
1 review
1.0/5
Posted on May 11, 2023
I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
Response from Property: Dear customer, thank you very much for staying at [Satoikayuki]. We sincerely apologize for any inconvenience this may have caused you. On the day of the event, there was an error in the key system and we were unable to set the same key number. At this time, you can only open it at the main turn. The staff member who took care of your room will now enter your main bango and vacate your room. We apologize for any inconvenience caused to you late at night.
Mingjieyulong
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Overall it's very good, with a private bath, my daughter had a lot of fun. This time there were three adults and one child, the stay was very comfortable, the surrounding area was also very convenient, not far from Kyoto Station. I will choose their place next time!
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Ho Wan
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The room is beautiful, clean and tidy, the environment is quiet and comfortable But to say it is to go to the hotel door, the map directly shows the location of the room, can not find a similar reception place or staff, have to call the room staff for help The picture is outside the door of the room
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Response from Property: Dear Ho WanThank you for your feedback! It’s great to hear that you found the room beautiful, clean, and comfortable, and that the quiet environment added to your stay.However, we apologize for the inconvenience you faced with locating the reception or staff. We understand how important clear directions are, especially when arriving at a new place. Your comment about the map leading directly to the room instead of a reception area will be shared with the management team. It might help to provide clearer instructions or signage to guide guests to the right place seamlessly.We appreciate your patience and hope this issue didn’t overshadow your otherwise positive experience. Thank you for bringing it to our attention! Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Sep 2024
Travel with friends
8 review
4.5/5
Great
Posted on Oct 10, 2024
The accommodation environment is neat and comfortable, with convenient transportation around, and the reception staff are attentive and courteous.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at 'Sato-I Sakusetsu.' We are conveniently located near attractions such as the Kyoto Aquarium and the Railway Museum, and we are also close to Kyoto Station, making it an excellent spot for sightseeing. We understand that traveling to an unfamiliar place can be daunting, so we have a front desk nearby to ensure our staff can assist you as quickly as possible. Thank you for coming from afar, and we look forward to welcoming you back again
Ms Hung
Machiya Whole Building With Semi Open Air Bath
Stayed in Jul 2024
Couples
5 review
4.5/5
Great
Posted on Sep 2, 2024
Machiya with Japanese breakfast, nearby convenience store The facilities in the house are complete, clean and comfortable
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Response from Property: Dear Ms Hung,Thank you for your kind review! We're glad to hear that you enjoyed your stay at our machiya, including the Japanese breakfast and the convenience of nearby stores. It's wonderful to know that the complete facilities and cleanliness provided you with a comfortable experience. We hope to welcome you back again in the future!Best Regards,Satoi Kosetsu
Lyhmxx
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 26, 2024
The accommodation experience in the townhouse is really authentic. The house is beautiful and very comfortable as soon as you enter the house. No matter how you take photos there, it is very interesting. We were very satisfied with the food at the hotel because we have family members who don’t eat beef. Although the hotel couldn’t do it at first, they were willing to communicate and let us choose different foods. Thank you very much!
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Response from Property: Thank you very much for staying at 'Sato-I Sakusetsu.' Our dining services cater to a variety of guests, including Muslims and vegetarians. We will consult with you several times in advance, as we want you to enjoy delicious meals during your travels. We are very pleased to hear that you were satisfied. We look forward to welcoming you back to Kyoto.
Samantha Ma
Machiya Whole Building With Semi Open Air Bath
Stayed in May 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Jul 3, 2024
It’s a machiya with traditional Japanese characteristics. It’s clean, well-equipped, and the staff is kind and friendly
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Response from Property: Dear Samantha,Thank you for your kind words! We're happy to hear that you appreciated the traditional charm of our machiya and found it clean and well-equipped. Our staff always strives to offer friendly and attentive service, and we're glad it made a difference during your stay. We look forward to welcoming you again in the future!Best Regards,Satoi Kosetsu
Guest User
Machiya Whole Building With Semi Open Air Bath
Stayed in Apr 2024
Couples
4 review
3.7/5
Posted on Jul 24, 2024
The hotel will automatically send you an email the day before to notify you of the password. Check-in went smoothly. It is within a 10-minute walk from JR. The accommodation is very Japanese-style and clean. Unfortunately, the wooden bathtub is a bit moldy and difficult to maintain. There are many residential buildings nearby and there is nothing to eat. , remember to eat outside to satisfy your thirst
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Response from Property: Thank you for your feedback! We're glad to hear that you appreciated the traditional Japanese style and cleanliness of our Machiya. We apologize for the issue with the wooden bathtub and will certainly look into improving its maintenance. As for dining options, we recommend exploring nearby areas before heading back for the evening to ensure you have something on hand. We hope to welcome you back and provide an even better experience next time!Best Regards,Satoi Kosetsu
Anonymous User
Machiya Whole Building With Semi Open Air Bath
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The environment is comfortable, the place is clean, and the location is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your kind words! We're delighted to hear that you found our house environment comfortable, clean, and the location convenient. We hope to welcome you back for another pleasant stay in the future!Best Regards,Satoi Kosetsu
Guest User
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
This hotel is definitely more than 4 points, I think it should be above 4.8. The only drawback is that it is a little far from Kyoto Station on foot, but it is very close by train. Every day someone cleans the room, replenishes the supplies, and changes clean towels, bath towels and yukatas. When I first checked in, the air conditioner was turned on, and it felt so cool instantly! The station is also very close, and you can basically get to the attractions by taking a bus. The cost-effectiveness is super high, and I will choose this place next time I go!
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Response from Property: Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, daily service, and convenience of the location. We're glad the air conditioning provided a pleasant welcome, especially during the warmer days. We look forward to welcoming you back on your next visit to Kyoto!Best Regards,Satoi Kosetsu
Guest User
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Stayed in Jun 2024
Family
4 review
1.0/5
Posted on Aug 31, 2024
The house has very poor sound insulation, there are many bugs in the house, and the air conditioner blows directly on my head
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the sound insulation, bugs, and the air conditioning setup. Your comments are very valuable to us, and we will look into making improvements to ensure a more comfortable stay for future guests. Best Regards,Satoi Kosetsu