Guest User
September 30, 2021
The hot tub was dirty, the duvet had a blood stain on it which we had to turn over to sleep and when we took the replacement pillow it had several hairs... We reported what happened at reception the next morning by When we arrived at the room at dawn, the girl at the reception told us that the person responsible was not there, and that she was leaving it in writing so that the person responsible could see it on Monday, with whom it was impossible to get in touch despite calling several times. times to tell him to please call us, and he never called us, we worked and it was impossible to find the person until today. Terrible treatment telling us that despite leaving records from the morning after that night they could not do anything without even calling those responsible. Nor did they provide us with a telephone number to call, everything had to be by email, not everyone can stop and write emails, consumers have the right to have direct communication with the person responsible, who we could only find in the mornings. TERRIBLE TREATMENT and we paid for the full room despite all these things!
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