AmericInn by Wyndham la Crosse Riverfront Conference Center

The room was absolutely terrible. Hair in the sink, hair in the tub, no Kleenex just an empty box, used coffee pack in the coffee maker and no new ones for me to use, used plastic silverware and garbage laying on the floor. When I went to the desk shortly after 10:00 to talk to the clerk, he was extremely rude and could not have cared less. The only bright spot was the woman working at the desk the next morning at checkout. She was awesome, and appeared to be the only one there that cared about doing a good job and providing good customer service. I have stayed here in the past, but will probably not stay here again in the future.

Clean room, free live music, right on the river, no elevator for 2nd floor, nice pool and hot tub area

Our third time here in the last 4 weeks. Only once was check in staff even friendly. This last time, we stopped early, just to see if the room happened to be ready, if not we’d have come back. Desk staff said to me that policy said we couldn’t check in til 1. It was quarter to, so I said to the family, get the stuff on the cart, if it takes less than 15 minutes we will have a seat and wait. (The lobby was empty, there were several chairs, a tv on, fireplace and computer with more seating) the desk lady audibly huffed and started pounding the keyboard and THEN said check in was 130 at the earliest and “we can’t have you sitting out here”. “ just check in” I told her “if you don’t want us here we will leave” she said “your rooms ready just check in” I worked front desk of a hotel for years and have traveled often, NEVER have I experienced such terrible “hospitality” staff. If she would have said we can’t check you in til 130 at first we’d have left and come back no problem, I understand that. She said 1, then said we couldn’t sit in the lobby a couple minutes?? What are the comfy chairs, tv, fireplace and computer for?? The rest of the staff were great, last weekend in particular, one older front desk lady was wonderful. Room is dated but clean, pool area is great. We are here almost every weekend visiting our special needs son who is living at a facility here for about a year. He loves this place. But after that front desk interaction, not sure if we will be back

Room was clean. Adequate for our needs. Wish the pool had been a bit warmer, the 3 yo shivered a lot. But overall every one had fun. Would stay there again.

The towels are terrible and so is the coffee. Room need attention to detail to make a better first impression. Curtain wasn’t fully clipped in window. Shower rod ends were detached and paint around bathroom door needed to be done. Better ventilation in swimming area!

The room was okay, needs updated. Pool area needs updated but the kids enjoyed it. Breakfast was bad, it as frozen Jimmy Dean sandwiches that you had to microwave. No other egg or meat. They did have pancakes if you wanted to wait 20 minutes. Coffee pot was empty in breakfast area and lobby

We have stayed here several times as our oldest kiddo goes to UWL. We love the addition of free breakfast and the pool area is fantastic for our family! However, this time our room was not very clean at all. Not sure if it wasn’t rented for a while, but the entertainment center was covered in dust, the bathroom floor was dirty along with the toilet and the fridge froze all of our food. I know everyone is short staffed and hope that from now on rooms will get inspected if they haven’t been used in a while.

Great

Great price and venue for kids and families.