Estival Park Silmar

The accommodation boasts spacious, modern rooms with lovely views. It offers convenient access to a safe beach with dining and shopping options. Guests praise the helpful and friendly staff and the high cleanliness standards.

Usually, I accept some instances when a hotel isn't quite up to scratch but that is when there are more positives than negatives. This wasn't the case on this holiday, Estival park fell very short of my expectations and their customer service was poor. These are the reasons for my negative review: Day 1, we arrive in the evening. There is no food service or ability to get food after 11pm which is the time we arrive. The receptionist marked on a map where our apartment was and what gate to go through. In the rain me and my family looked for the room while getting soaked, no help was offered, no umbrella or anything. Rooms are not clearly marked and we circled the area looking for some time before finding it up a tall flight of stairs (not clearly marked what rooms are up there) we were even directed to the wrong gate, (gate 7 we were told, but gate 6 was the closest) when we finally got to the room, we took the advice of the receptionist who had told us ordering from the Just Eat app worked and delivered outside the front. We sat for over 1 hour waiting for it to turn up asking the receptionist to help us by calling them (now an elderly man), when he finally called them it was 1am and they were shut. This cost me 26 euros. We go back to the room hungry and go to sleep. In the morning we get up and have breakfast, the buffet is extremely busy and you do not get seated at a table. The lady at the door asks you to scan your card as you walk in but ours fails every morning and evening, we have to identify ourselves. One morning there were no tables and asking one of the waitresses if we could occupy an empty table that needed cleaning resulted in him replying "I don't know" and walking away. When the coffee machine requires attention it generally remained out of action, adding to the ques on the remain ones. The hall had a large section barriered off due to the rain and the hall remained smelling damp in that area. Generally, with an evening meal you would get a complimentary beer or house wine at other resorts, but not this one they have the machines, but only all inclusive are allowed a wine with dinner. We took our daughter to the kids club, it was OK as there were plenty of other kids here but the team clearly didn't seem overly happy to be there. We then went and got dressed to go to the gym, on arriving the lady quite rudely said it's not included and it's 10 euro each. I do not remember seeing this anywhere, they say extras are written on the voucher and astrix's on the website but when you book it is not clear that half board does not give you access to these facilities. It's shocking you do not get access as a guest staying in the hotel regardless of what board you are. Board has always related to food and drinks. When ordering a taxi there is no system in place to make a queue, people order taxis at reception and it is just a free for all when the turn up, whoever is quickest! Pool tables were out of order and the ones that worked we

The staff were very friendly and worked tirelessly to keep holiday guests happy. Very clean throughout the resort. Felt safe with key cards as it was open to the public to walk through to use gym facilities. Our apartment was spacious, clean and cool, located next to a pool. The main pool was attractive and busy, lots of sun beds and parasols. Bar snacks during the day. Buffet food for breakfast, lunch and dinner with lots to choose from. It did get busy but always able to find a table. Quick and efficient staff. Drinks were ok for all inclusive. Kids were happy to go help themselves. Entertainment team were always around getting people involved in games, table tennis and all sorts which was great when it rained. We went in September and it rained for over 50% of our holiday but we made the most of it. Spa is open to use, just buy a swim cap. Hotel transfers weren’t too long. Very happy with our stay here. Would come back if had the chance and recommend for a family holiday!