Sandcastles on the Broadwater

Where do I begin. From booking, to checking in, to our amazing stay and leaving as part of the Sandcastles Family and everything in between was PERFECT. I cannot credit the staff enough. They were nothing short of amazing. We stayed with a large group as a suprise for my mums 70th Birthday. We pulled the suprise off with ease thanks to the amazing staff who went above and beyond to help make mums birthday special. We made great use of the pool and spa. Ate a few meals at the tables near the pool and had a big BBQ Breakfast for Fathers days cooked on the resorts BBQ. The location is perfect for all ages. My teens easily hopped on the bus to head into surfers. The park across the road was perfect for the younger ones and fishing across the road most mornings was enjoyed by many in our group. Very short stroll to get great fish and chips, a good pub and a delicious pizza! Can't wait to visit again! Oh and the sunrise.... WOW!

What a magnificent resort! So spectacularly clean and thoughtfully equipped apartments . Grounds are lovely and gardens beautifully manicured. Pool stunning . The staff were so accommodating and helpful in guiding us on all the lovely eating establishments close by . And the beach and harbour views! Perfect holiday for friend , families or solo. Thank you Sandcastles

on the 16/2/2024 I called to speak with the reception Trish was very unprofessional no customer service at all. She was upset and angry that I put the nasty review without approaching them she hang up on me when I haven't finished talking to her yet. Herr customer service is very poor and what I said on my review was all correct with the photos attached. I checked in late afternoon to a dirty apartment there is no excuse for that. The location was amazing opposite the beach. The unit itself was number 330 let me tell you it was good for a family of 6people, but it wasn’t clean at all it was disgusting our on suite bedroom was dirty and had cockroach, the bathroom was mouldy and dirty as they didn’t even provide us with enough shampoo, conditioner and soap for showering that is just the basics. Then I go to the second bedroom and it was too hot there we take out the fan and you can’t sleep from the noise the fan makes. I go to see the second bathroom and it is filthy as mouldy as if it hasn’t been clean for months. The most disgusting thing is the kitchen every plate or mug we took out of the cupboard it was dirty we had to wash everything. Not happy at all, there was no one to talk to as we went a day before Australia Day and left on a Monday at 4am.

It's just very dirty. Needs some integrity of what it's advertised as, and what it is. Normally, I didn't think someone could rent a house as a holiday unit looking like this and get away with it. Rude after hours staff. Just from the start, the dusty bedsides confirmed what I could smell and feel under my feet disgustingly dirty. They clearly are getting away with it. I am so happy to say, I won't ever be back.

We stayed in 3 bedroom apartment and it was perfect. There was plenty of room for our family and we enjoyed beautiful views from the two balconies. The place was clean and had everything we needed. The pool is a decent size and the spa was hot. Pool hours are are great - 7am to 10pm. The location is ideal - right on the beach but far enough away from busy Surfers. Heaps of food options in walking distance and its just down the road from Harbour Town. Highly recommend.

Helpful staff, secure parking. Nice walk along the beach to Cafes & Restaurants. Playground across the road & bus stop at the gate. Supermarket easy fifteen minute walk . Stayed here without a car no problem. Bus ride to Harbour Town only three minutes. Great fresh fish & chip shop two minutes away.

Lovely large unit with plenty of storage for bags etc. quiet location although being close to a main road. Bus stop at the door. Pub 500 meters away and plenty of restaurants a little further but all in walking distance. Supermarket 1km but easy flat walk. Very helpful staff. Comfortable stay, highly recommend

4th stay .Great appartment complex to stay in. Very friendly helpful, cheerful staff across the road is the sea and safe swimming. Multi bedroom set ups.Ideal for everyone especially families. Surfers Paradise 10 minutes down the road. Habour town shopping mall catering for everything, 10 minutes up the road.