Guest User
October 6, 2024
Too bad, 0.75 points all for snorkeling, other points are negative. The price of 2000+ a night is certainly not a top hotel, but I didn't expect to get such hardware and service.
Transportation: Very bad. The hotel is on an outlying island, and the time to get on and off the island is very demanding. Once the plane is delayed or takes off early or there is any delay in activities on the main island, the hotel will charge 800r per person for picking up people, which is very likely to incur additional costs.
Hardware: Very bad. The room is small, and the air conditioner blows directly at the bed. There is no Wi-Fi in the room (the information says that the private room has it, but it doesn't) and no signal, which means that you can't contact anyone in the room in any emergency. The toilet is smelly and must be closed when entering and exiting, otherwise the whole room will smell like the toilet sewer. Some towels are light yellow, which is disgusting.
Service: Very bad. It was a completely makeshift team. On the first day, they registered me and a male from a Chinese couple in the same room... They also made a mistake with my room, and gave me a private room instead of a regular townhouse. When I asked them to change rooms, all the rooms were full, so I could only change to a so-called sea view room. I waited for an hour for them to clean it.
And because the service and transportation were very poor, I lost a day's room fee. It is known that you have to pay to rent a boat to go to the island outside the harsh time, but even if you rent a private boat, it cannot be later than 6:30 in the evening. No one told us this, so we couldn't go back after watching the bat sunset and lost a day's room fee. We temporarily found a room on the main island to stay for a day. Note that during the period, I actually kept in touch with an employee named Anna to send a boat, but she fell asleep and didn't understand the meaning, which led to a service accident. The hotel refused to think it was responsible for this and kept trying to pua the passengers. In the end, the room fee was not refunded, and only Ctrip was trying to reduce our losses.
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