Sudamala Resort, Seraya, Flores Reviews
Sudamala Resort, Seraya, Flores
Pulau Seraya Kecil, Labuan Bajo, Kec. Komodo, Kabupaten Manggarai Barat, Nusa Tenggara, Labuan Bajo, West Manggarai Regency, East Nusa Tenggara, 86754, IndonesiaView Hotel Details
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Sudamala Resort, Seraya, Flores Guest Reviews
4.1/5
Very Good
41 review
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.1
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Positive reviews(32)
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Offers pick-up/drop-offs(9)
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Negative reviews(4)
piya muqit
Private Beach Bungalow
Stayed in Dec 2024
Couples
1 review
Outstanding
Posted on Dec 11, 2024
Fantastic resort. Luxurious accommodation with very comfortable beds and no internet in the room which allowed for a proper digital detox.
The house reef was healthy with a superb range of fish and even spotted a turtle swimming one morning with the water sparkling clean. The dive centre is fully equipped with free use of snorkels, kayaks and stand up paddle boards.
Really felt like we could have been in the Maldives where we have had similar resort experiences but this was a fraction of the price.
The restaurant served delicious gourmet dishes with a great blend of western food and Indonesian. Breakfast was not a buffet which I loved.
A hidden gem and a great spot to see the Komodo Dragons and the pink beaches.
Response from Property: Dear piya muqitThank you for your fantastic review to Sudamala Resort Seraya. We're thrilled that you enjoyed the luxurious accommodations, healthy house reef, and the chance to spot a turtle in our sparkling waters. It's great to hear you appreciated the well equipped in Aqura dive center, delicious gourmet dishes, and the unique mix of Indonesian and Western flavors in Lomak Restaurant. We're delighted you found value in your stay and consider us a hidden gem in this paradise island. We hope to welcome you back for more incredible experiences and adventures with Komodo Dragons and explore Komodo National Park. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager
Guest User
Private Beach Bungalow
Stayed in Apr 2024
Couples
7 review
Posted on Jun 12, 2024
Food bad, service is bad they accused me broke the lotion bottle and I lost my bose headphone they don't care of Course
Guest User
Private Beach Bungalow
Stayed in Oct 2023
Couples
20 review
Outstanding
Posted on Oct 3, 2023
Gorgeous little island! Snorkeling, sunset cocktails, clear waters! The resort does a fantastic job keeping the coral alive and beautiful. They are strict with guests swimming, but it’s worth all the beautiful fish! You bungalow is right on the beach! Relaxing and stunning views!
Jordan
Beach Bungalow
Stayed in Oct 2023
Couples
1 review
Amazing
Posted on Oct 8, 2023
Very beautiful resort! I would only recommend staying 2-3 nights because the price to make it back to the main island is quite expensive and you will runout of things to keep you busy here. We stayed at the sister resort Komodo in Labaun Bajo the first night to easier make our Komodo Island tour and the resort was more than willing to accommodate us. Also the manager at Seraya was very helpful in finding us alternative transportation that was cheaper to make our flight out to Bali.
Guest User
Beach Bungalow
Stayed in Jan 2023
Solo travelers
1 review
Outstanding
Posted on Jan 31, 2023
The hotel offers a range of services (hotel transfer, via speedboat, snorkeling in their exclusive coral reef, etc. ) and the staff is very welcoming, making travelers feel special guests.
The island is perfect for relaxation, allowing guests to connect with other guests if they want, as the number of rooms/bungalows is limited. The beach and coral reef are immaculate and very safe from dangerous currents allowing close approach with colorful fish, sea turtles and other tropical marine creatures.
Facilities are well maintained and the limited wifi (mostly accessible from the restaurant area) means that you can stay isolated from the external world and connect to it only when you want to.
Price is very reasonable for the excellence of the service provided. Ideal for couples or single travellers looking for tranquility.
Guest User
Beach Bungalow
Stayed in Jan 2023
Family
1 review
Outstanding
Posted on Jan 16, 2023
The resort is on a private island and has some of the most scenic views of sunrise and sunset, the water on the beach is clear and flooding with coral and marine life. I was lucky to see a baby shark, rays, lion fish, turtle and so many more types of fishes right from the Jetty and shallow snorkeling.
Duoladatong
Private Beach Bungalow
Stayed in Oct 2024
Couples
11 review
Outstanding
Posted on Nov 20, 2024
Exceeded expectations. Small but very good, with the best snorkeling resources. The coral sea is right outside the door, and the natural resources are rich. This island is great to watch the sunset, the sunrise, and snorkel three or four times. The hotel's one-day tour service is good, you can see the dragon, the manta, and the pink beach, 1200 per person, expensive but good service, and the most important wooden boat transfer must be booked in advance, otherwise 800 will be gone.
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6/16
Response from Property: Dear Duoladatong,Greetings From Sudamala Resort, Seraya! Thank you for sharing your experience with us. We're delighted to hear that the island exceeded your expectations with its snorkeling opportunities, natural beauty, and memorable day trips with Aqura Dive Seraya. Also thank you for capturing stunning photos. We're honored to showcase Sudamala Resort Seraya and Komodo National Park's beauty, inspiring others. We hope to welcome you back for more breathtaking moments soon. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager
Guest User
Private Beach Bungalow
Stayed in Oct 2024
Family
1 review
Posted on Oct 26, 2024
As a Chinese, I want to write some reliable reviews.
1:
The service staff on the island really look down on Chinese people.
The waiter laughed out loud at the sunset cafe because of my poor English.
The hotel waiter yelled **** because I brought something with me.
(So I will never come to this hotel again in my life)
2:
The only restaurant on the island is very expensive.
A hamburger is about 100 RMB.
A 20% service fee is also charged.
(The food is almost the same price and not very delicious)
3: You need to be very punctual when boarding and disembarking.
It takes 40 minutes or about 1 hour to get from Komodo Island to the hotel by boat.
(If you are late, you will have to pay about 800 RMB to take a private yacht.)
4: The soundproofing is very poor. If you don’t mind after reading the above description, I suggest you book a private one (a single-family house will not be noisy).
5: It is not recommended to watch the sunrise.
6: The snorkeling equipment is not very easy to use (water in the goggles, water leaking in the breathing port, and foggy goggles).
Finally, I must say that since you despise and hate Chinese people so much, don’t make money from Chinese people, okay👎
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Response from Property: Dear Guest,Greetings from Sudamala Resort, Seraya!Thank you for taking the time to share your constructive feedback regarding your stay with us. Please rest assured that your comments are being treated with the utmost care and priority. Your concerns about our service, pricing, and equipment have been taken very seriously, and we are committed to addressing them to enhance the experience for all our guests.With respect to your interactions with our staff, we are truly sorry to hear that you felt disrespected. We greatly value guests from all cultural backgrounds and will reinforce training to ensure every team member consistently upholds our commitment to professionalism and inclusivity.We acknowledge your concerns about the restaurant pricing. Our aim is to provide fresh and high-quality food, and as many ingredients are sourced from outside the island, this is reflected in the pricing. However, we do offer reasonably priced items that are sourced locally, and we will review our menu to ensure it offers better value for our guests.Regarding transportation logistics, we appreciate your feedback. The punctuality required for transfers is essential due to the nature of operating on a remote island, but we will strive to provide clearer communication about transportation options to avoid any inconvenience.We regret the issues you encountered with soundproofing and the snorkeling equipment. These matters will be carefully assessed, and improvements will be prioritized.Your feedback is invaluable in helping us refine our services, and we sincerely thank you for bringing these matters to our attention. We hope to have the opportunity to restore your trust in the future and welcome you back to our resort.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya
Guest User
Beach Bungalow
Stayed in Oct 2024
Couples
3 review
Great
Posted on Oct 7, 2024
The service is very good, free airport pick-up and boat to the hotel, but the time is limited. The snorkeling environment is great, better than some snorkeling spots on the Komodo Island day trip. I strongly recommend staying at the hotel. You can go to the bar to watch the sunset at sunset. The room is a little small, and there is only wifi signal in the lobby. The food tastes average. You can go to the next door Seraya Resort to eat large portions and good prices, but it’s a bit scary to walk at night. Overall, it’s worth a try. Recommended
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6/9
Xiaoyaobaige
Private Beach Bungalow
Stayed in Sep 2024
Couples
17 review
Posted on Sep 23, 2024
There is no water heater. I asked the customer service to send one but they didn't. I had to go to the front desk to urge them. The toilet was blocked and it stank. The shuttle boat was not clear where it was and I almost missed it. The food was expensive but the taste was okay.
Original TextTranslated by Google
Response from Property: Dear Xiaoyaobaige,Thank you for sharing your feedback regarding your stay at Sudamala Resort, Seraya. Please accept our sincere apologies for the challenges you encountered during your time with us.We are truly sorry for the delay in addressing your request for a water heater and will work closely with our team to ensure a more prompt response in the future. Additionally, we deeply regret the inconvenience caused by the blocked toilet and unpleasant odour. These issues fall far short of the standards we aim to provide.We also acknowledge the confusion surrounding the shuttle boat arrangements. This should have been clearly communicated in our confirmation details, and we will review our procedures to ensure our guests are well-informed and experience a seamless arrival process.On a positive note, we are pleased to hear that you found the taste of our food acceptable. Regarding your concerns about pricing, we aim to provide fresh, high-quality dishes in this remote location. While many ingredients are sourced from outside the island, we strive to offer reasonable pricing for locally sourced items. We will review our menu to ensure it offers better value for all our guests.Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back to Sudamala Resort, Seraya, in the future to experience the enhancements we have made.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya
Guest User
Private Beach Bungalow
Stayed in Aug 2024
Family
14 review
Outstanding
Posted on Aug 23, 2024
The snorkeling environment is good, with many types of corals and fish, and the wind is small and the waves are small, so there is no pressure for children. Snorkeling equipment can be borrowed for free at the diving center, as well as paddleboards. The included breakfast is a la carte, which is very good. Lunch and dinner are also good for Western food, but we have been out for a week and can only eat fried rice and noodles later... The sunrise and sunset are beautiful ~ worth recommending ~
As for the room type, the single-family beach hut is closest to the restaurant and has the best wifi signal. The two rooms connected together are farther away, and there is basically no wifi signal. The attic is the farthest, and the balcony view is super good. Telkomsel shows 4G signal, and the speed is average. I see that the mobile card also shows Telkomsel 4G.
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Guest User
Private Beach Bungalow
Stayed in Jul 2024
Family
2 review
Amazing
Posted on Aug 1, 2024
Room: Not big, a little crowded after adding a bed, but enough, after all, most of the time is spent on the beach, restaurant and sea. The decoration is primitive, not as luxurious as Maldives
Food: It is strongly recommended to choose breakfast included. The breakfast set is very rich and you have to lean on the wall to eat. Lunch and dinner need to be ordered separately. The price is a little expensive (100+rmb per person), which is still cheaper than Maldives. The taste is not bad, but there are fewer choices
Environment: More than 80% of the islands are Europeans and Americans. Except for meal time, there are basically few people. The color level of the glass sea is not bad, but it is slightly worse than Semporna (Mataking), and the beach is average. The signal is really bad.
Underwater: Absolutely~ How many islands can you see Jack Storm by snorkeling? There are all kinds of other fish schools, lionfish, small fish, turtles, small sharks, and silly Titan triggers. Snorkeling enthusiasts should not miss it! At 11 o'clock every day when the tide is low, you can see the sea directly at the pier. Giant clams, sea urchins, and corals are all in sight without getting into the water
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6/10
luckystaros1
Beach Bungalow
Stayed in May 2024
Couples
7 review
Posted on May 23, 2024
The problem is too big.
They said it was free pick-up, but they asked for 100 RMB for the car and 800 RMB for the speedboat to pick me up from my last hotel. The reason was "only the airport is free".
We proposed to take a taxi to the airport and enjoy the free pick-up, but they pretended not to understand English on the phone and refused.
After repeated negotiations, at 10 am, they proposed free wooden boat pick-up at 11 am and 4 pm, otherwise we had to go by ourselves. As a result, we had to cancel the original hotel itinerary.
When we arrived at the hotel, we made an appointment for the next day's island tour, but they refused. The reason was "not enough for 5 people". We made an appointment for spa, but they said it could only be for one person.
The hotel house was a mess. There was no network signal, and we could hear clearly what the next room said.
In short, the thing I regret most is booking this hotel. The experience is too bad.
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Response from Property: ear Luckystaros1,Thank you for sharing your feedback about your stay at Sudamala Seraya. I’m truly sorry to hear that your experience did not meet your expectations.Your concerns regarding the pick-up arrangements, activity bookings, and room quality are deeply concerning. It seems there were significant miscommunications, and I regret the inconvenience this caused. We are reviewing these matters with our team to ensure they are addressed and improved upon.We value your feedback, as it helps us enhance our services and avoid similar issues in the future. Should you wish to discuss this further or give us the opportunity to make it right, please feel free to contact us directly.We value your feedback, as it helps us enhance our services and avoid similar issues in the future. Should you wish to discuss this further or give us the opportunity to make it right, please feel free to contact us directly.Thank you for bringing these matters to our attention, and I hope we can welcome you back for a much-improved experience.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort Seraya
Guest User
Beach Bungalow
Stayed in May 2024
Family
2 review
Great
Posted on May 22, 2024
The hotel has beautiful natural scenery. I stayed there for four days! I was very addicted to snorkeling every day. I also booked a boat with the hotel to go to the mountain opposite the hotel and several small islands. The food is also good. It would be perfect if the hotel facilities were better. One thing is worth noting, you can't catch starfish on the shore. We were criticized by the staff... They really love their natural environment!
I must give a special thanks to Ctrip! In the past few years, all hotel pick-ups and drop-offs, including this Bali charter, are provided by Ctrip. It's really safe! When there is a problem in the hotel, Ctrip will coordinate and deal with it for us as soon as possible. I am really touched! A childhood friend who came back from studying in the UK told me a few years ago that she booked hotels on foreign platforms, and Ctrip is a scam for Chinese people, but I compared several foreign platforms and it turns out that they don't!
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6/8
RRcoco
Beach Bungalow
Stayed in May 2024
Couples
2 review
Outstanding
Posted on May 20, 2024
The experience was great. The service staff was very enthusiastic and the living environment was very comfortable. The few days spent on a quiet island were the most unforgettable in the Indonesian trip. Every day, I snorkeled and sunbathed. I would like to do it again if I have the chance. The snorkeling environment is really good. Small sharks, lionfish, sea turtles, various small fish, starfish are really beautiful
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