Best Western Grimsby Oaklands Hall Hotel

Staff amazing and friendly. Good food. Parking on site

I stay there regularly and have always been treated as a valued customer. They always check whether I will be in time for dinner and if not would I like something put aside - with out prompting.

A family wedding that you even put on your fb “great food”. Do you mean cold food that 60% was left from guests. The cake was basically chucked on the table from the waitress not even handed out. Photos in the garden are beautiful but I’d like me your in a 🦽it’s a nightmare as you either have to go out side door and all the way around outside to get to the gardens. But why can’t we go in and out like everyone else. The disabled toilets are big but the baby changing unit was broke so can’t lift it up out the way. And the door is very big and with no bar it becomes a nightmare to close once inside. So as far as I’m concerned this is a BIG NO for the ♿️

Because I was planning on arriving late, I’d informed them of this via email and received a reply immediately saying that was no issue. Great initial comms. Although the front door is huge, it wasn’t instantly obvious that was where I needed to go as it was closed and not particularly well lit. It could benefit from a sign! I was quickly helped at reception by a lovely assistant who was helpful and processed me quickly. Off to my room I went. What a beautiful building! I was in room number 1 which I investigated quickly. A slightly bizarre layout in the bathroom amused me. The shelf was randomly placed as far away as possible from the sink, which was where it logically needed to be. Not to worry, it was all clean and in working condition. Not so good was the bed. When I sat on it, there was a lot of creaking and it felt as if it was on a tilt. It was also as if I was sat on a board, not a mattress. Closer inspection revealed a 4” thick mattress which I was able to compress to virtually nothing, simply with my hand. I took the rare decision to call reception and request a room change. The same assistant was really helpful and was able to find me a replacement room. The second room was significantly better and I had a good nights rest. Breakfast was lovely, 10/10 for the staff. Every one I encountered was lovely. It was just the bed which let things down. The lady on reception did inform me that she had passed on my comments to management.

The building is lovely and everything was very clean. But my real problem was with the response I got when I checked out and made a comment about the bed in room 1. We found the bed extremely uncomfortable, you could feel every spring in the mattress - clearly an old mattress. I did not sleep well at all so I made a comment on check out and the response of "oh sorry" didnt feel very genuine at all. I will not recommend this hotel to friends and family.

Great check in, good value stay

Room was fine, slept well, quiet location, excellent breakfast, got what I paid for but bit better than I expected

Under no circumstances stay at this hotel and DO NOT charge your car there. The EV points are a rip off with hidden hotel charges added on top. Our bathroom was dirty with someone's hair all over the place. Only had one hand towel! We we left with half used toiletries and the pillows are rock hard so unable to sleep. Room was very noisy and we were obviously not allowed tissues Food on the stairs when we arrived and still there when we left.

The Hotel was beautiful & so peaceful. Lovely setting,& spotlessly clean. All staff encountered went above & beyond to make our stay wonderful. Great section at the bar & the restaurant food was excellent. Wouldn’t hesitate to visit again. Thank you.