Carriage House Hotel

First the front desk girl was very rude. When asked if we could check in 30 minutes early she would not check to see if the room was clean and told us that we could not check in until after 3 pm. We returned at 3 and the front desk was unattended. We called the hotel number and phone rang got voice mail. She finally came after 3:30 and gave us the keys and acted put out when we asked how to get to our room. The phone didn’t work and I had to fix it. The internet never worked. No luggage carts were available to get our luggage to our room.

The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.

Our room was nice and spacious, but there is a complete lack of service in this hotel. We were told at checkin that we would get daily service to refresh our room unless we put a DND sign on our door. We are a family of 4 (2 small kids), and we did not get towels replaced in our our room after the first day. I called the front desk and requested towels, and they never delivered them to our room the entire rest of the stay. We also had one roll of toilet paper and ran out of toilet paper, and when we called, the lady at the front desk said she could not bring us TP. In addition, the fitted sheets on the bed are way too small (the mattress was very comfortable and big!), but every time you turned over or got in or out of bed, the fitted sheets came off the corners. We woke up every morning on top of the mattress pad because the sheets came off. I attempted to find a manager listed at the hotel to contact to complain before writing this review, but there is no information anywhere for a customer service manager or hotel manager for this hotel. I am very disappointed that we spent what we did for a no-service hotel.

Hotel states AAA 4 Diamond rated. That is bogus! Looking up using AAA’s own website and the criteria for specific rating. The hotel is 1 star at best. The hotel is run down. Carpets throughout are stained and dirty. The staff very unfriendly , not helpful and with Attitude. No Room Service, No onsite restaurant even though it states you have access to the “prestigious” City Club that has limited hours closed Saturday, Sunday and Monday. No housekeeping service No luggage assistance not even luggage carts Rooms suite style, but old rundown and dirty. With the 4 star rating one can no longer trust AAA’s ratings. Stay away from this Hotel!!

Room wasn’t clean. They sent us up to the room and it was disgusting. Multiple other people checking in had the same problem with their room. Blamed it on a wedding the night before. Staff did not seem to be sympathetic, or realize what a problem it was. Didn’t have a room to offer.

This hotel could be a real gem but several areas were lacking. While the check-in desk clerk was very friendly and professional, she failed to tell us anything about the pool or any amenities, nothing about breakfast. We had to revisit the desk a few times to ask questions. Upon arrival, our room was still being cleaned after check-in time. The room's bathroom had a dirty, sticky floor and traces of old toothpaste or something white was still.on the faucet handle and backsplash. There was NO HANDSOAP! They had run out. Staff should have sourced soap locally if their inventory was depleted. The mini kitchen area had a couple of glasses and plates but NO UTENSILS! I called for utensils but they didn't have any. I had to request coffee stirrers because none were provided, and no spoons provided. The beds were comfortable and the A/C worked well. Upon checkout, we found the breakfast foods on display but without plates and napkins. No one was working the desk to receive our key and garage card return. There were loud voices in the back and after waiting a while I had to raise my voice "HELLO" to get someone's attention from the back office. An improvement of management with professional hotel and guest service experience could bring this small hotel up to par.

Never stay in Room 3201!!! The parking spot is horrible and the free wifi is false advertising, as it never worked in 4 days. We called the front desk several times and their only response was “we’ll get IT to reboot the system”. What’s most aggravating is the fact that others on here have been complaining about this same issue, in the same room, for over a year.

The Hotel is worn out and needs a complete remodel. The furniture and floors are all beat up. The internet is vey poor so if you are a business person it is better to use your cellular internet. Housekeeping is very poor and thus the rooms are dirty. We did not have housekeeping for several days and had to ask for towels. It too bad that management and ownership don't care. It has a lot a potential to be a much better hotel than it currently is as it is located in a lovely are of Lafayette. This would be a classic case for Cornell University to do a Management Restructure Turn Around Study.

For a luxury Hotel you would expect the normal services even Hotel 6 would provide like internet. The room they provided us was not clean and messy. Do not stay in 3201. WORSE ROOM!!! REALLY BAD PARKING SPOT FOR THIS ROOM. No wifi means limited entertainment options. My kids wanted internet for entertainment and I needed it for work. Complained and started looking for new hotel and they told us we would be charged for full stay. Why would anyone want to stay here if this is there policy. Most hotels will let you leave early.