DoubleTree by Hilton Lafayette

The AC didn’t work, but maintenance did try to come fix it at 10:00pm. The room still didn’t get cold. The bathroom was too small.

There was no WiFi my entire stay and we complained about it multiple times and they never fixed the problem

This has been one of our favorite places to stay over the years, we sometimes stay 2-3 times a year. Sadly, I think we might look for a new place to stay when we visit Lafayette in the future. The staff was very kind, helpful and accommodating this visit. Check in was great, fast and easy. Our room was dated, but fairly clean. I didn’t report it, but one of the lamps was missing on one of our nightstands, so it seemed dark in the room. The bathroom could’ve been cleaner, grime in the doorway that may be permanent, I couldn’t tell. Hot water took forever to come out of the shower. A/C seemed to be broken most of our stay. The other BIG problem this hotel has is people who aren’t guests using the pool. This time, they had a system. Park in the nearby parking lot, get a housekeeper to let them in, then enter through one of the pool view rooms that a housekeeper was cleaning, to make it appear they are guests. I know they weren’t staying in that room because when we went to the pool, the inner door was opened and the housekeeper was cleaning, no guests were staying there. This kind of thing has happened the past 4-5 times we’ve stayed here. Mother’s Day, they parked in the parking lot and set up a complete party complete with obnoxious music, food, screaming kids running around on the pool deck and not one of the people was staying at the hotel…they never are. I don’t know what can be done because it’s so easy to enter the pool from the parking lot UNLESS they go back to having to use your key to enter the gate and instruct housekeeping that their friends and families done have free reign over this pool, it’s strictly for guests and ENFORCE IT IS ONLY FOR HOTEL GUESTS. We paid for our room, and expect peaceful use of the pool, these people aren’t guests and shouldn’t be allowed to use the pool when guests are just trying to relax out there.

The reservation was for a business partner when he arrived the room was not wasn’t ready the Personal nobody spoke Spanish. And they made a charge for the complete stay on the first night normally at the reception they must take only the deposit and then at the type of checkout they should make the charge

Rooms need more updates. Staff walks around pool looking for outsiders but only questions black guests.

location good housekeeping terrible

Rooms were in need of renovation, dirty, smelled of smoke and mold. However, the staff was awesome.

Room service never answered but overall stay was great.

It was a nice stay.