Hotels near Health Plus Medical Supplies, Laguna Hills

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

This was the second time we stayed here. Though we checked in late, the front desk staff was still very accommodating and friendly, the rooms were clean and smelled really fresh when we got inside. The TV remote was even wrapped for sanitation. We checked out after 3 days of stay, half way towards LA we find out that my sister left her phone at the room. We immediately called the hotel and spoke with their front desk. They safe kept my sisters phone and when we came back they hand it to us. We really appreciate there honesty. Kudos to all their staff! I highly recommend this hotel when in Lake forest or nearby areas. Enrique

Facilities: Kitchen supplies, tableware, pots and pans are all very complete, including a microwave, refrigerator, and dishwasher. They are all very good. Hygiene: There will be staff doing sanitation every day. Most of them are Mexicans or Spanish. Many do not speak English. They do it at least every day. Sometimes it is full cleaning. Sometimes it is just changing toiletries and garbage. Service: The service staff are very nice, which is really good Environment: The apartment environment is also very good and very comfortable

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

The facilities are very old, the toilet is filled with water manually intermittently, and the refrigerator makes a loud noise. The room is not soundproof. It's close to the beach and not far from restaurants and shopping streets. The location is good.

Due to the emergency evacuation from the wildfire, I booked it on Ctrip, and I was able to move in before 3 o'clock. During the epidemic, the room was cleaned and sealed, and when it was disinfected with alcohol, it felt that it was disinfected before cleaning, and it could smell on the remote control. There are Starbucks in the surrounding area, a mall not far away, and a supermarket. There is in&out on the opposite side of Highway 5. Obviously the surrounding area is a good area. Parking is free.

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

The room was large but felt as if it was under renovation with half assembled pieces of furniture. We slept ok. Everything worked well and it was good to have a microwave and coffee maker in the room. The breakfast was subpar, definitely. Another issue was with the cleaning of the room. The first day we put up the sign that there was no need to clean the room. And it wasn’t cleaned. Good. Next day we did not put up the sign because we wanted it cleaned. It wasn’t. We were then told that to get the room cleaned we had to alert the reception. Which we then did. The third day we left early and came back late, and the room was yet again not cleaned. Perhaps they are understaffed on cleaners or they give priority to rooms checked out to make them ready for new guests, but it got annoying for us.

I paid the room fee on Ctrip and charged it again when I arrived at the hotel. The room rate booked on Ctrip covers all taxes and attraction fees. Checking out is the hotel trying to charge attraction fees again. Is the information channel between Ctrip and the hotel not smooth enough?

This Hotel was comfortable, quiet, has a great pool area, and is well kept and tidy. I met friends to Celebrate a friends Birthday.... and had a great time with them... I'll definitely hang out again..so much fun..