Hotels near Laguna Hills Farmers Market, Laguna Hills

My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

I was Greeted as Diamond Member (take time to Join,better discounts Including AARP/AAA) ,purpose of trip Kia Corporations mailed me a Free Recall notice and i live a distance from the Irvine Kia Dealership,which happens to be several blocks away, from this economic Quality Inn with really comfortable rooms ,and the working staff possess exceptional customer service skills and the maintenance support staff and housecleaning people are genuinely Quality, and by the way Quality Inn does practice Covid-19 protocols', daily and friendly and just a Happy Group of Team Players at this Quality Inn Location. However i noticed upon my Journeys that some High Priced Modalities ,have not replenished the Germ Free Dispensers by the Elevators' and door exits ? perhaps they should pay attention now that I did Mention this Health and Germ Concern !????

This was the second time we stayed here. Though we checked in late, the front desk staff was still very accommodating and friendly, the rooms were clean and smelled really fresh when we got inside. The TV remote was even wrapped for sanitation. We checked out after 3 days of stay, half way towards LA we find out that my sister left her phone at the room. We immediately called the hotel and spoke with their front desk. They safe kept my sisters phone and when we came back they hand it to us. We really appreciate there honesty. Kudos to all their staff! I highly recommend this hotel when in Lake forest or nearby areas. Enrique

Checked in and asked for a late check out the following day due to late afternoon wedding and we were told they don't do late check outs ever. Entered room and found ants in bathroom along shower and on counter top also hole in wall under sink. Advised person at front desk and he said he would make a note and have it taken care of the following day because he was the only one there. I asked for a different room and he said they were booked. He looked in the room behind the front desk for ant spray so I use it but said there was none. I then told him something needed to be done and to call his manager to get it resolved. Went back to my room and explained this to my wife. At this point we were quite upset. We then decided to leave and get food and when we returned I again asked what was going to be done and was told nothing until the following day. We went back unto our room #211 and tried to relax. After about an hour we decided to go out for drinks and on the way out told the clerk we were very upset and something needed to be done to resolve this but we were leaving for a while and made it clear to stay out of our room until we returned and again he said he couldn't leave the front desk anyway because he was alone. We left and made it to the first traffic light and decided to turn around and go back get a refund and find a different place to stay. We were gone about 5-8 minutes in all. My wife stayed outside while I went in. When I went inside to the front desk nobody was there so I called out for help thinking he was in the room behind the desk but there was no answer. I then went to our second floor room and found the clerk at the door getting ready to enter. He was quite shocked and said he wasn't going to go in then I called him a liar and pointed out the fact he didn't even have any ant spray. He then said I told him he could go in. At this point I was enraged because we made it clear to stay out until we returned. I had even put a sugar packet on the door so I would know if it was opened. He then started walk away very fast and tell me to pack and leave without a refund. When I started to follow him he turned and stopped and we bumped into each other, then he asked I was going to hit him. I assured him I wouldn't . This was all recorded by their cameras. He then called the police and told them I assaulted him and to come evict us and locked himself in the front desk room. My wife in the lobby when the police arrived and he came out. He then changed his story and said it was a misunderstanding. We explained what happened to the police and ended up staying the night. When we returned home I was able to get a hold of the general manager and he refused to any thing about the situation and said the employee was only trying to help us. More lies.

Really good experience, breakfast is fantastic We will be back soon, thank you!!!

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

The facilities are very old, the toilet is filled with water manually intermittently, and the refrigerator makes a loud noise. The room is not soundproof. It's close to the beach and not far from restaurants and shopping streets. The location is good.

This Hotel was comfortable, quiet, has a great pool area, and is well kept and tidy. I met friends to Celebrate a friends Birthday.... and had a great time with them... I'll definitely hang out again..so much fun..

The room was large but felt as if it was under renovation with half assembled pieces of furniture. We slept ok. Everything worked well and it was good to have a microwave and coffee maker in the room. The breakfast was subpar, definitely. Another issue was with the cleaning of the room. The first day we put up the sign that there was no need to clean the room. And it wasn’t cleaned. Good. Next day we did not put up the sign because we wanted it cleaned. It wasn’t. We were then told that to get the room cleaned we had to alert the reception. Which we then did. The third day we left early and came back late, and the room was yet again not cleaned. Perhaps they are understaffed on cleaners or they give priority to rooms checked out to make them ready for new guests, but it got annoying for us.