Lake Forest Spa Hotels

Checked in and asked for a late check out the following day due to late afternoon wedding and we were told they don't do late check outs ever. Entered room and found ants in bathroom along shower and on counter top also hole in wall under sink. Advised person at front desk and he said he would make a note and have it taken care of the following day because he was the only one there. I asked for a different room and he said they were booked. He looked in the room behind the front desk for ant spray so I use it but said there was none. I then told him something needed to be done and to call his manager to get it resolved. Went back to my room and explained this to my wife. At this point we were quite upset. We then decided to leave and get food and when we returned I again asked what was going to be done and was told nothing until the following day. We went back unto our room #211 and tried to relax. After about an hour we decided to go out for drinks and on the way out told the clerk we were very upset and something needed to be done to resolve this but we were leaving for a while and made it clear to stay out of our room until we returned and again he said he couldn't leave the front desk anyway because he was alone. We left and made it to the first traffic light and decided to turn around and go back get a refund and find a different place to stay. We were gone about 5-8 minutes in all. My wife stayed outside while I went in. When I went inside to the front desk nobody was there so I called out for help thinking he was in the room behind the desk but there was no answer. I then went to our second floor room and found the clerk at the door getting ready to enter. He was quite shocked and said he wasn't going to go in then I called him a liar and pointed out the fact he didn't even have any ant spray. He then said I told him he could go in. At this point I was enraged because we made it clear to stay out until we returned. I had even put a sugar packet on the door so I would know if it was opened. He then started walk away very fast and tell me to pack and leave without a refund. When I started to follow him he turned and stopped and we bumped into each other, then he asked I was going to hit him. I assured him I wouldn't . This was all recorded by their cameras. He then called the police and told them I assaulted him and to come evict us and locked himself in the front desk room. My wife in the lobby when the police arrived and he came out. He then changed his story and said it was a misunderstanding. We explained what happened to the police and ended up staying the night. When we returned home I was able to get a hold of the general manager and he refused to any thing about the situation and said the employee was only trying to help us. More lies.

This place was clean. This place was accommodating. The free breakfast was probably our favourite part. It was delicious. I have nothing but good things to say about this place aside from not getting our room cleaned when we went on a family outing. We were gone all day and hoped we’d have clean towels and our beds made when we returned. But this place is quiet and felt safe. I’d definitely stay here again.

We had a lovely 3 night stay. The front desk staff was friendly and check in quick and easy. The snacks were a nice touch. The room was clean and comfortable and large enough to spread out a bit. Two large windows offered a lot of natural light and a view of the mountains. Bathroom was also clean with plenty of towels. Loved the hand soap in the bathroom- sometimes the bar soaps just get messy. We were there one evening when the social hour was offered. We had some wine and ate a light dinner. It wasn't fancy but the spaghetti, salad, and wine was a great way to wind down after a day of traveling. Breakfast had typical offerings and plenty of coffee. They were constantly checking and refilling as needed. The area the hotel was in was nice. My husband and I got a walk in and we found a park near by-if you're traveling with littles, they will love the play structure there. Unfortunately, we left a day early due to incoming severe weather; however, the staff was understanding and it was not a problem. They left us another treat bag at our door which was thoughtful. Overall, a great stay!