Surfside on the Lake

Very bad customer service

Extremely Dissapointed Repeat Customer too... I was getting ice to go to Saratoga Race Track when a older woman approached me and asked for my room #. I said 400. Proceeded to my vehicle when another woman -General Mgr. Kristine - came at me in an aggressive manner and she said I took too much ice out of the machine and I told her to leave me alone. I spent over $1,500 for 4 night to be there too. My Cooler did not even cover the 8 cans in there. She said only one 8 inch bucket is allowed. We will go back to Scotty's but were booked. My degree is from the Conrad Hilton School of Hospitality in Houston Texas back in 1990's and the GM of this location would never make it past Freshman Year, sorry to say. Frank M. Barrile

Absolutely loved it here! Just spent a week with my family including two teenagers and everybody had a wonderful time! Not sure what others are talking about in their reviews because all of the staff that we encountered were some of the nicest people that I have ever met in my entire life! Absolutely loved the location of this hotel, parked our car and didn't touch it once! We had a suite with a Lakeview and balcony… we loved having the kitchen amenities because we brought some stuff that way we could eat some meals in the room so we didn't have to eat out all the time! One thing I definitely would suggest if you stay here is to spend the extra money at least on the view so you don't have to stare at a parking lot! They do provide body wash and shampoo in the room but make sure you bring body lotion and conditioner because none of that is provided! One thing that the resort is lacking is umbrellas/shade and I know this is because they don't want to obstruct the view to the lake which I totally understand… We were able to snag chairs at the pool that were in a shaded area but be warned that there aren't that many shady spots! Food at the rooftop bar was fantastic along with the drinks! On certain days they had a waitress at the pool which was a total bonus… We had Erika a couple of days and she was absolutely terrific! This was our first time in Lake George and it certainly won't be our last! We will be returning to Surfside! Thanks for a great week!

Spent nearly a week here in July. Beach is great and having free access to paddle boards and kayaks was great. We utilized this offering. Never used the pool, prefer lake. Stayed in suite, very roomy. Clean, tidy. I like that room is cleaned daily which not all hotels do anymore. Parking is tough. This needs to be addressed. Experienced 2 different people playing obnoxiously loud music on beach. No staff addressed this. Not cool since I tried napping. Restaurants were both good. Loved the lunch/dinner spot - food was really great here. We stayed next door last year and prefer this.

The rooms were clean and comfortable. I did notice there were no plastic cups so bring your own, also no body lotion, which I always carry extra just in case. The breakfast was very expensive, but the lunch and dinner restaurant was a good price and drinks were also not too expensive, Susan is an excellent waitress. We did have a big group and asked if there was a place to play cards, the manager was not able to provide us with any place out of the rain for our group. Also our group does trivia, the hotel always gives us something (with the hotel name on it) to give as prizes, again the manager did not give us anything but a couple of plastic cork screws which I did use as prizes, we were surprised considering all the money our group just spent the manager wouldn't even give us 1 t shirt or cup, they said we had to buy it if we wanted it. Also there was a $70 voucher if you filled out the online information which I did, again we were told they never got the info and we could not get a voucher, I said well if you give everyone in the group even a $10 voucher it would get everybody back up to the restaurant and we would be spending hundreds, but they wouldn't do that either so we went elsewhere and spent money. Nice place but needs better management to make the most out of what they have to offer. We travel with between 10-30 people in our bike group and if we like a place we go back, unfortunately I don't think the Surfside is on our go back list.

We paid extra for the patio lake front suite. Our room had mold all above the air unit, safe didn't work, squeaky beds, screen door broken and no patio light. That was just the start of issues. The lobby was no help or the customer service text service they have. Was pretty bummed about this trip. Plenty of other places to stay on the lake!

Clean rooms and surrounding areas, easy check in, it has a lovely pool & private beach area with free kayaks, which we did & it was so much fun! Great location too; park your car in their private lot & you don’t need to touch it. I would suggest though to bring your own: -pillows—because the bed pillows are way too thick and hard; we couldn’t use them at all & slept with no pillows -pool/beach towels—bc tiny and thin -water floats for the lake -hair conditioner, none in the shower We didn’t eat here so can’t comment on the food.

I wish I could say all wonderful things. Unfortunately, I cannot. The pros: Breathtaking view. Location in town is great. Rooms are very clean. CONS: The breakfast restaurant and rooftop bar just close or don't even open whenever they feel like it. The food at both is actually really good but it was a guessing game as to when or if they would be open, and if open, would they stay open and/or be able to serve you. I couldn't get a burger on a Friday night at 8:15 because they said they couldn't keep up with orders so they stopped taking them. The following day at 6:45 pm the staff said they were tired and wanted to go home so were closing at 7:30 pm. at the rooftop bar. The bar also couldn't provide cold beer on tap, pina coladas and such as things were broken. The Internet was down, their computers were down. The lake amenities, paddle boarding and such close at 5 pm, which is ridiculous. People go there for vacation! The general manager I'm assuming it was told a friend who came in to talk about something that was wrong there that she could just leave then and never come back, never trying to talk to the guest and fix the problem. They were just rude and dismissive. Another friend had to argue with the front desk to get a parking spot that is included in the nightly price because they let random people park there who weren't paying guests. Another guest told them she would be late for her reservation, specifically told, them, and when they arrived after driving for 5 hours were told they gave the room away and that that was that. No apologies, no explanation, just simply acted as if they could not have cared less about it and that it was the guest's problem. For a family-owned business it was so upsetting the way in which they spoke to good, paying guests . I honestly don't get it. Obviously they are understaffed for whatever reason. I hate to even write this, but people should know how it is.

After dealing with this hotel for 8-10 visits over the last 5 years I feel the staff has changed and has gotten nasty with customers there. I feel they were very rued at check in to the point we will never going there again. The pool was broken and we could not use it, It seems its broke a lot and we went elsewhere to a refreshing pool, I won't go back never. It seems this staff this year DON'T CARE.