Black Swan Motor Inn

Would give it less than one star if possible. Very overpriced for what it is. Dirty and very dated rooms, furniture, facilities and grounds. Despite making a phone booking, when I got there the person in reception, who spoke limited English, had no Idea what was going on. He tried to break up our group and send me to another motel down the road. I stood my ground and insisted I had a booking and eventually was given a room. Should have gone elsewhere. Everything about this place is in poor condition. There was dirty linen stacked up in bags in reception, there are bags of rubbish lying on the ground around the place and even a derelict car parked on the grounds. Do yourself a favor and look elsewhere.

My friend and I have just come back from staying at this motel/apartment for 2 nights. It was absolutely disgusting. I am very dissapointed in the lack of care and cleanliness this property has. For the price i paid for these 2 nights and the quality of things we got, was unacceptable, it was very disgusting and very dirty, i absolutely will not be back to stay here.this is a list of things that were wrong in our apartment and during our stay. lets start with the kitchen: the kettle was dirty, the sink had stagnant watter in it. had not been cleaned, the grill did not work, the fan above stove was broken, dirty and covered in dead spiders. The benches were not clean, the cutlery, cookware and crockery were all dirty, they had not been cleaned, we had to clan everything before we used it. there was no plug for the sink, or sponges to clean with. the fire extinguishers were out of date. Moving onto the loungeroom/balcony area: the couches were ripped, the aircon did not work due to how much gunk and dirt was on and in it, the glass sliding door did not lock, latch was broken. The air con unit outside was rusty, the curtain in the lounge was ripped and broken. Next is the main bedroom: there was rubbish under the bed, the light above the bed was broken, there was dirty marks on the bed linen, the door was broken and wouldn't shut properly. there is an outside light directly in front of the main bedroom window which was never turned off, made it hard to sleep in there. The second bedroom had a big chuck of wood missing from the wardrobe door. Next up is the bathroom: No plug for sink, used bar of soap on the shelf, shower head would not stay upright, perfect if you wanted to clean your feet only. The noise that the water made when turned on was painful to listen to, when other people were having showers or turned on the water late at night, it would wake you up. there was ***** hairs in the shower along with some mould in the corner. The lid of the bin in the bathroom was broken. the toilet paper had not been changed, always has to be changed after each tenant. now lets move on to outside: the pool was green and slimy, was not looked after, the public BBQ's were not clean, the grounds around the pool and playground were unsafe to walk, hoses and other random stuff just laying around, it was a tripping hazard. We were not made aware that you had to reverse your car into the spot, this was very awkward because of being doing a lane way type of parking. there was a dead fish on the footpath, again another tripping hazard and very unappealing to see. The manager/ caretaker or whatever the role he has, can not speak englsh, which made it hard to communicate. This is just the major things we saw, there was alot more that I am not going to write about.