Verified traveler
July 8, 2024
Mildew Smell
Room had a strong mildew smell. When sharing my concern with the front desk, they admitted to having 3 other complaints with the same issue that day. It’s been an issue with first floor rooms. The manager said there’s nothing that can be done as the 1st floor rooms are half under ground. Toilet seat was about to fall off, super loose. Room was very outdated. Breakfast is not on site, they give you a voucher to bring to an off site restaurant, max $25 for the family. We ended up checking out as all other rooms were booked. Hotel apologized and refunded in full.