Guest User
August 4, 2024
Evacuating the Quarry Wildfire, we checked in at 2 AM, went to the car to get my 95 year old mother and was told our horses would be sheltered 30 minutes away. They would need consistent monitoring so we needed to be closer. Without ever entering our room we went in to return the key and asked for a refund. Front desk said that should not be an issue but to call back tomorrow to request of the Manager. This was not so. Bina Rathi, the GM had no compassion and no human decency. She kept repeating that, "Hotel Policy is that once a key is issued there is NO REFUND, NO EXCEPTION." This GM needs to be trained in more hospitality for this industry, she needs to learn that in certain situations PEOPLE override POLICY! We will NEVER stay at a Comfort Suites again.